# 800.com

> Toll-free, vanity and local business numbers with texting and AI

800.com sells toll-free, vanity and local business numbers that forward to existing phones or ring in its web dashboard and mobile apps, with texting, fax, call recording and call tracking. Plans are priced per account with a set number of numbers, users and minutes rather than per seat. AI receptionist plans and add-ons that summarize calls and identify callers are sold on top.

- **Category:** Business Phone Systems
- **Made by:** 800.com, LLC
- **Website:** https://www.800.com
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 17, 2026

## Pricing

800.com is a paid product, starting at $19 per month for 1 user, billed annually ($23 billed monthly).

- **Pricing model:** Paid
- **Free plan:** None.
- **Free trial:** None listed.

| Plan | Price | What you get |
| --- | --- | --- |
| Startup | $19 per month for 1 user, billed annually ($23 billed monthly) | 1 number, 1,000 minutes and 120 texts a month, then $0.06 each. Call recording, voicemail transcription, an auto-attendant and call tracking. |
| Small Business | $49 per month for up to 3 users, billed annually ($59 billed monthly) | 3 toll-free or local numbers, unlimited minutes (fair use), 500 texts a month and advanced call analytics. Extra minutes or texts are $0.04. |
| Complete | $99 per month, billed annually ($119 billed monthly) | 5 numbers, unlimited users, 1,000 minutes and texts, 1,000 transcription and AI minutes, 500 AI Agent minutes and an AI receptionist. |

Read from https://support.800.com/en-us/hc/articles/47533183463949-800-com-pricing-plans-features on Oct 17, 2026. Prices change, so confirm with 800.com before buying.

## Ways to pay less

- **Save 15% with annual billing** (Annual discount): 800.com's pricing guide says every plan saves 15% when billed annually: Startup is $19 a month ($228 a year) against $23 monthly. Source: https://support.800.com/en-us/hc/articles/47533183463949-800-com-pricing-plans-features

## Key features

- **Toll-free, vanity and local numbers:** Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
- **Call forwarding and auto-attendant:** Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
- **Business texting and fax:** SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
- **Call tracking and analytics:** Call analytics and call tracking on every plan, with call recording and searchable call transcriptions.
- **800 Intelligence and Enhanced Caller ID:** Per-minute add-ons for AI call summaries, next steps and call scoring, and for caller details on incoming calls; Complete includes an allowance of both.
- **AI Agents:** AI receptionists that answer calls 24/7, answer common questions, qualify leads and book appointments into a connected calendar.

## Good for

- Small businesses that want a toll-free or vanity number on existing phones
- Marketers tracking which ads and campaigns drive calls
- Owners who want an AI receptionist on their main number

## Worth knowing

- Call transcription and 800 Intelligence cost $0.10 a minute on Startup and $0.04 on other plans; Enhanced Caller ID is $0.15 or $0.10 a minute.
- Texting from local numbers needs 10DLC registration: $4 and $15 one-time, then $2 or $10 a month. Toll-free numbers register free.
- AI receptionist plans are a separate line from $49 a month billed annually ($59 monthly) for 250 AI minutes, with extra minutes at $0.75.
- 800.com is not HIPAA compliant, serves calls from the US and Canada, and offers support weekdays 9 AM to 6 PM Eastern. New plans have a 30-day money-back guarantee.

## ToolGPA grades

**GPA: 1.8 out of 4**, graded Oct 17, 2026. 800.com is a place to get a toll-free or vanity number that rings your existing phones, with texting, fax, recording and call tracking on every plan. One person pays $19 a month on yearly billing. A team of five needs Complete at $99, though, and there's no free trial.

- **Value for money: C.** Priced per account, and five people need Complete at $99 a month billed yearly, about $19.80 a head, mid-pack for this category. Small Business is $49 but stops at 3 users. On your own, Startup is $19.
- **Free plan and trial: F.** No free plan and no free trial. New plans have a 30-day money-back guarantee, but that isn't a trial.
- **Features: C.** Toll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking. It does the number job fully, but minutes are capped on Startup and Complete, and transcripts and AI summaries are paid by the minute.
- **Ease of use: C.** No App Store rating on record. Forwarding to your own phone is simple enough, but texting from local numbers needs 10DLC registration first.
- **Platforms and integrations: B.** Web and iPhone and Android apps, with Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising, plus an API. No desktop app, so it tops out here.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from 800.com's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among business phone systems

- 800.com's GPA of 1.8 is higher than 0 of the 19 other business phone systems we grade.
- It stands best on platforms and integrations (B, above 0 of 19) and worst on free plan and trial (F, above 0).
- Its paid plans start at $19 a month, against a middle price of $19 for the category: 8 of the 16 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/business-phones

## Keep it, or make your own?

**Keep it.** To replace 800.com you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other business phone systems grade higher. It costs $228 a year.

- You could not: Phone numbers and calls carried over the phone network.
- You could not: Texts from a business number, registered with the carriers.
- You could not: Speech turned into text you can trust.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, Zapier, Make and Slack among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads, Microsoft Advertising

**Tags:** Business phone line, Business texting, Transcription, AI features, Public API

## Alternatives

- [Grasshopper](https://toolgpa.com/tools/grasshopper): Virtual business number on your own phone, priced per account. [Compare](https://toolgpa.com/compare/800-com-vs-grasshopper)
- [Ooma Office](https://toolgpa.com/tools/ooma-office): Small business phone system with a virtual receptionist, no contract. [Compare](https://toolgpa.com/compare/800-com-vs-ooma-office)
- [Quo](https://toolgpa.com/tools/quo): Business phone app for calls and texts on shared team numbers. [Compare](https://toolgpa.com/compare/800-com-vs-quo)
- [Talkroute](https://toolgpa.com/tools/talkroute): Virtual phone system with call menus, texting and video meetings. [Compare](https://toolgpa.com/compare/800-com-vs-talkroute)
- [Unitel Voice](https://toolgpa.com/tools/unitel-voice): Virtual phone system for small US businesses with flat monthly plans. [Compare](https://toolgpa.com/compare/800-com-vs-unitel-voice)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://support.800.com/en-us/hc/articles/47533183463949-800-com-pricing-plans-features
- https://support.800.com/en-us/hc/articles/47534876054285-800-com-ai-agents-pricing-plans-features
- https://support.800.com/en-us/hc/articles/5784542015885-overview-of-plans-and-billing
- https://support.800.com/en-us/hc/articles/34101094504077-sms-verification-fees-for-local-toll-free-and-10dlc
- https://support.800.com/en-us/hc/articles/38140767010701-how-to-enable-in-app-calling
- https://support.800.com/en-us/hc/articles/360001158232-is-800-com-hipaa-compliant
- https://support.800.com/en-us/hc/articles/360001158452-can-i-use-your-service-if-i-live-in-canada
- https://apps.apple.com/us/app/800-com/id1466825309
- https://play.google.com/store/apps/details?id=com.eighthundred

Page: https://toolgpa.com/tools/800-com
Listed by ToolGPA (toolgpa.com).