# 8x8 > Cloud phone system with team chat, meetings and a receptionist console 8x8 sells a cloud phone system, the X Series, used through the 8x8 Work app on desktop, mobile and the web. The app combines calling, voicemail, business texting, team messaging, fax and video meetings, and admins set up auto attendants, ring groups and queues in a central console. 8x8 also sells a contact center and can run its phone service inside Microsoft Teams. - **Category:** Business Phone Systems - **Made by:** 8x8 - **Website:** https://www.8x8.com - **Runs on:** Web, macOS, Windows, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing 8x8's current pricing could not be confirmed from its own site. ## Key features - **8x8 Work app:** Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser. - **Auto attendants and ring groups:** Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers. - **8x8 Meetings:** Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins. - **8x8 Frontdesk:** A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher. - **Voice for Microsoft Teams:** Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines. - **CRM and helpdesk integrations:** Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records. ## Good for - Companies that want phone, chat and meetings from one provider - Offices with a receptionist handling many incoming calls - Businesses that use Microsoft Teams but need a phone carrier ## Worth knowing - 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed. - Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher. - Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console. - The contact center is a separate 8x8 product with its own agent and supervisor apps. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Oct 17, 2026. 8x8 covers the whole office phone job: calls, texts, fax, chat, meetings and a receptionist console that juggles six calls at once. But 8x8 doesn't publish its prices where we could read them, and its app has the lowest App Store rating of the big names here. Get a quote before you get attached. - **Value for money: C.** No published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. - **Free plan and trial: F.** No free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. - **Features: B.** Calls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. - **Ease of use: D.** 3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. - **Platforms and integrations: A.** Windows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. These are ToolGPA's own grades. Graded from this listing, whose facts were read from 8x8's own help pages on 17 October 2026, and its App Store rating. 8x8's website turned our reader away again on 18 October 2026, so no price could be checked. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - 8x8's GPA of 2.0 is higher than 1 of the 19 other business phone systems we grade, and level with 2. - It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace 8x8 you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 16 of the 19 other business phone systems grade higher. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API. - You could not: What a company asks for before it lets staff use something: roles and permissions. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 3.8 out of 5 from 8,654 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id348177448 ## Works with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Microsoft Teams, Microsoft Dynamics, Google Calendar **Tags:** Business phone line, Business texting, Video calls, Team chat, Public API ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/8x8-vs-ringcentral) - [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/8x8-vs-dialpad) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/8x8-vs-nextiva) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/8x8-vs-vonage) - [Microsoft Teams](https://toolgpa.com/tools/microsoft-teams): Chat, video meetings and calling tied into Microsoft 365. [Compare](https://toolgpa.com/compare/8x8-vs-microsoft-teams) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://help.8x8.com/docs/8x8-work.md - https://help.8x8.com/docs/business-phone.md - https://help.8x8.com/docs/download-8x8-work-for-desktop.md - https://help.8x8.com/docs/8x8-frontdesk.md - https://help.8x8.com/docs/meetings.md - https://help.8x8.com/docs/messaging-in-8x8-work-applications-faq.md - https://help.8x8.com/docs/how-are-sms-and-mms-usage-charges-determined.md - https://help.8x8.com/docs/8x8-voice-for-microsoft-teams-overview.md - https://help.8x8.com/llms.txt Page: https://toolgpa.com/tools/8x8 Listed by ToolGPA (toolgpa.com).