# Acquire review (2026): is it worth it? > Customer support platform with live chat, SMS, email and video Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Acquire is a customer support platform that brings live messaging, SMS, email and live video into one agent view. Workflows, queues, SLAs and routing rules decide which agent gets each conversation. It also sells custom integrations and professional services. - **Category:** Help Desks & Live Chat - **Made by:** Acquire - **Website:** https://acquire.io - **Runs on:** Web - **Who should skip it:** Skip it if you want a price on the page, as none is shown. - **Facts last checked:** Nov 12, 2026 ## Pricing Acquire's current pricing could not be confirmed from its own site. ## Key features - **Live messaging:** A chat widget for websites, with SMS and email channels in the same conversation view. - **Unified agent view:** Shows the whole conversation history and customer information in one place and lets an agent switch between chat, SMS and email. - **Workflows and API:** API-based workflows bring customer information from other systems into the conversation and drive prioritization and self-service. - **Queues, SLAs and routing:** Customers can be prioritized by type, wait time or custom attributes, with SLA alerts and several routing setups. - **Video support:** A live video session can be launched from a chat on either the agent's or the customer's side. - **Reporting:** The pricing page lists reporting and customer-data import and export among its features. ## Good for - Support teams that want chat, SMS and email in one workspace - Teams that sometimes need a face-to-face video session with a customer - Businesses that want integrations built to fit their systems ## Worth knowing - No prices are published; the pricing page lists features under a self-service and an integrated solution and points to contacting sales or booking a demo. - The pricing page marks a bot, cross-channel conversations, video recording and task management as coming soon. - The free trial is offered on the site, but its length and terms are not stated on the pages read. - Tailored professional services are sold separately. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 12, 2026. Acquire puts live chat, SMS, email and video calling in one workspace for support teams. It shows no prices, and the pricing page lists a bot and cross-channel conversations as coming soon. - **Value for money: C.** No price is published; the page points to sales or a demo. - **Free plan and trial: D.** A free trial is offered but its length and terms aren't stated. No free plan. - **Features: C.** Live messaging, workflows, queues, SLAs, video and reporting. A bot, cross-channel conversations and task management are marked coming soon. - **Ease of use: C.** No store rating on record. Workflows and routing queues to set up. - **Platforms and integrations: C.** Web only, and the listing names no integrations. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Acquire's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Acquire's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11. - It stands best on value for money (C, above 18 of 66) and worst on free plan and trial (D, above 11). The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Acquire you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. - You could not: One mailbox that several people work at once. - You could not: Connections to other products, each kept working as those products change. - You could not: Video calls. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Live chat, Shared inbox, Workflow automation, Video calls, Public API ## Alternatives - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/acquire-vs-livechat) - [Olark](https://toolgpa.com/tools/olark): Live chat for websites, with an optional flat-fee AI agent. [Compare](https://toolgpa.com/compare/acquire-vs-olark) - [HelpCrunch](https://toolgpa.com/tools/helpcrunch): Live chat, shared inbox, chatbot and email in one platform. [Compare](https://toolgpa.com/compare/acquire-vs-helpcrunch) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/acquire-vs-tawk-to) - [Kayako](https://toolgpa.com/tools/kayako): Help desk with an AI agent billed per resolved ticket. [Compare](https://toolgpa.com/compare/acquire-vs-kayako) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://acquire.io/ - https://acquire.io/pricing/ Page: https://toolgpa.com/tools/acquire Listed by ToolGPA (toolgpa.com).