# Aircall

> Cloud phone system for sales and support teams, with AI voice agents

Aircall is a cloud phone system built for sales and support teams, with calls and texts handled in a shared workspace and logged to the team's CRM or help desk. Every plan includes call recording with AI transcripts and a monthly allowance of AI Voice Agent minutes, and the Professional plan adds call summaries, smart routing and a power dialer.

- **Category:** Business Phone Systems
- **Made by:** Aircall
- **Website:** https://aircall.io
- **Runs on:** Web, macOS, Windows, iOS, Android, Browser extension
- **Facts last checked:** Oct 17, 2026

## Pricing

Aircall is a paid product with a free trial, starting at $30 per license / month, billed annually.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free trial with 100 AI Voice Agent minutes at sign-up; its length is not stated.

| Plan | Price | What you get |
| --- | --- | --- |
| Essentials | $30 per license / month, billed annually | 3-license minimum. Unlimited US and Canada calls, SMS and MMS, a shared inbox, recordings with AI transcripts, IVR and 50 AI Voice Agent minutes a month. |
| Professional | $50 per license / month, billed annually | 3-license minimum. Adds AI call summaries, smart routing and queue callback, Power Dialer, outbound campaigns, whisper and barge, and full API access. |
| Enterprise | Custom | For 25 licenses or more. Adds unlimited global calls, SSO and SCIM, HIPAA compliance, an enterprise SLA and prioritized support. |

Read from https://aircall.io/pricing/ on Oct 17, 2026. Prices change, so confirm with Aircall before buying.

## Ways to pay less

- **Save 25% by paying annually** (Annual discount): Aircall's pricing page states that annual billing costs 25% less than monthly billing, with the 3-license minimum either way. Source: https://aircall.io/pricing/

## Key features

- **Shared call inbox:** Calls and texts land in a shared inbox where teammates assign them, comment on them and see shared contacts, with ring groups and extensions.
- **Call routing:** Keypad menus, business-hours and date rules and call queues on every plan. Professional adds smart routing by CRM owner and queue callback.
- **Recording and AI transcripts:** Calls and voicemails are recorded and transcribed on every plan. Summaries, sentiment and key topics come with Professional.
- **AI Voice Agents:** AI agents answer calls in 38 languages, handle FAQs, book meetings and hand off to staff. Each plan includes 50 minutes a month; more are sold in bundles.
- **Outbound tools:** Professional adds a Power Dialer that works through up to 1,000 imported numbers, voicemail drop and outbound calling campaigns.
- **250+ integrations:** Calls sync to CRMs and help desks such as Salesforce, HubSpot, Zendesk and Intercom, with APIs and webhooks for custom work.

## Good for

- Sales and support teams that log every call in a CRM or help desk
- Teams of three or more sharing the same incoming lines
- Businesses that want an AI agent to take overflow or after-hours calls

## Worth knowing

- Essentials and Professional need at least 3 licenses; Enterprise starts at 25.
- The page lists annual prices; monthly billing gives up the stated 25% annual saving.
- One local or toll-free number is included; each extra number is $6 a month, and international calls on Essentials and Professional cost extra.
- Add-ons include AI Assist Pro at $49, Analytics+ at $15 and WhatsApp at $10 per seat a month; extra AI Voice Agent minutes cost $175 for 500.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Oct 17, 2026. Aircall is built for sales and support teams: calls and texts land in a shared inbox, every call is recorded and transcribed, and it all syncs to your CRM. It isn't cheap, though. At $30 a person a month with a 3-license minimum, a team of five pays $150 a month on yearly billing.

- **Value for money: D.** $30 a head for five on Essentials, billed yearly, which puts it in this category's dearest tenth ($29 and up). There's a 3-license minimum, so even one person pays $90 a month. Summaries and the power dialer need Professional at $50.
- **Free plan and trial: C.** There's a free trial with 100 AI Voice Agent minutes, but the listing doesn't give its length or say whether it needs a card. No free plan.
- **Features: B.** A shared call inbox, phone menus and queues, recording with AI transcripts on every plan, 50 AI Voice Agent minutes a month, and a power dialer on Professional. It covers the whole job for a calling team.
- **Ease of use: B.** 4.5 from about 340 App Store ratings. Fine, though that's not many ratings for a phone app.
- **Platforms and integrations: A.** Web, Mac, Windows, iPhone, Android and a Chrome extension, with 250+ integrations such as Salesforce, HubSpot, Zendesk and Intercom, plus APIs and webhooks.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Aircall's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.

## Where it stands among business phone systems

- Aircall's GPA of 2.6 is higher than 13 of the 19 other business phone systems we grade, and level with 2.
- It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (D, above 0).
- Its paid plans start at $30 a month for each person, against a middle price of $19 for the category: 16 of the 16 others that charge start lower.
- On features, ease of use and platforms it scores 3.3 out of 4. 1 tool scores higher and costs less.

The category's chart of price against score: https://toolgpa.com/charts/business-phones

## Keep it, or make your own?

**Keep it.** To replace Aircall you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 13 of the 19 other business phone systems we grade. It costs $360 a year.

- You could not: Phone numbers and calls carried over the phone network.
- You could not: An AI model answering your customers from your own help articles.
- You could not: One mailbox that several people work at once.
- You could not: Texts from a business number, registered with the carriers.
- You could not: Speech turned into text you can trust.
- You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## What people say

- **App Store rating of the iPhone and iPad app:** 4.5 out of 5 from 338 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1021338425

## Works with

Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Zoho, Slack, Shopify

**Tags:** Business phone line, Business texting, Transcription, AI support agent, Shared inbox, AI features, Public API

## Alternatives

- [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/aircall-vs-dialpad)
- [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/aircall-vs-ringcentral)
- [JustCall](https://toolgpa.com/tools/justcall): Cloud phone and SMS system for sales and support teams. [Compare](https://toolgpa.com/compare/aircall-vs-justcall)
- [CloudTalk](https://toolgpa.com/tools/cloudtalk): Cloud call center phone system with dialers and AI voice agents. [Compare](https://toolgpa.com/compare/aircall-vs-cloudtalk)
- [Quo](https://toolgpa.com/tools/quo): Business phone app for calls and texts on shared team numbers. [Compare](https://toolgpa.com/compare/aircall-vs-quo)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://aircall.io/pricing/
- https://aircall.io/download/
- https://aircall.io/get-started/

Page: https://toolgpa.com/tools/aircall
Listed by ToolGPA (toolgpa.com).