# Aisera review (2026): is it worth it? > AI service desk and IT operations agents for the enterprise Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Aisera is an AI platform for IT service management, IT operations and customer service, with an AI service desk and conversational AI. Automation Anywhere completed its acquisition of Aisera on November 4, 2025, and aisera.com now redirects to a page on the Automation Anywhere site. No prices are published. - **Category:** AI Agents - **Made by:** Automation Anywhere - **Website:** https://aisera.com - **Runs on:** Web - **Who should skip it:** Skip it if you want a price: none is published. - **Facts last checked:** Nov 12, 2026 ## Pricing Aisera's current pricing could not be confirmed from its own site. ## Key features - **AI service desk:** Aisera for IT Service Desk, plus an ITSM product for IT service management. - **IT operations:** Aisera for IT Operations covers AIOps use cases. - **Conversational AI:** The company describes an AI-native service management platform with conversational AI. - **Functions and industries:** Solutions are listed for customer service, finance and accounting, HR and IT, and for financial services, healthcare, life sciences and manufacturing. ## Good for - Enterprise IT teams automating service desk tickets - Existing Automation Anywhere customers ## Worth knowing - No prices are published; the page offers Request demo and Talk to Sales. - Now part of Automation Anywhere; the page says the products continue to operate without interruption. - No free plan or self-serve trial is shown. ## ToolGPA grades **GPA: 1.6 out of 4**, graded Nov 12, 2026. Aisera sells an AI service desk and IT operations agents, now part of Automation Anywhere. No prices are published, only demo and sales requests, and no free plan or self-serve trial is shown. - **Value for money: C.** No prices are published, only Request demo and Talk to Sales, so it sits in the middle by default. - **Free plan and trial: F.** No free plan or self-serve trial is shown. - **Features: C.** An AI service desk, IT operations and conversational AI across functions and industries; the page is light on what it does not do. - **Ease of use: C.** No store rating on record. Sold through sales, so rollout is a project. - **Platforms and integrations: C.** Web only, and the listing names no integrations. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Aisera's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Aisera's GPA of 1.6 is higher than 0 of the 101 other AI agents we grade, and level with 10. - It stands best on value for money (C, above 17 of 101) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Aisera you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 91 of the 101 other AI agents grade higher. - You could make: Help desk: an app builder makes this well. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: Connections to other products, each kept working as those products change. - You could not: A chatbot builder hooked into the messaging apps. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** AI agents, Help desk, Chatbots, Workflow automation ## Alternatives - [Kore.ai](https://toolgpa.com/tools/kore-ai): Enterprise agent platform for service, work and process automation. [Compare](https://toolgpa.com/compare/aisera-vs-kore-ai) - [Yellow.ai](https://toolgpa.com/tools/yellow-ai): Agentic AI platform for customer and employee service. [Compare](https://toolgpa.com/compare/aisera-vs-yellow-ai) - [Cognigy](https://toolgpa.com/tools/cognigy): Enterprise AI agents for voice and chat in the contact center. [Compare](https://toolgpa.com/compare/aisera-vs-cognigy) - [Ada](https://toolgpa.com/tools/ada): AI customer service agent platform for chat, email, voice and social. [Compare](https://toolgpa.com/compare/ada-vs-aisera) - [Tray.ai](https://toolgpa.com/tools/tray-ai): Integration, automation and agent platform for enterprises. [Compare](https://toolgpa.com/compare/aisera-vs-tray-ai) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://aisera.com/pricing Page: https://toolgpa.com/tools/aisera Listed by ToolGPA (toolgpa.com).