# Alhena AI review (2026): is the free plan enough? > AI shopping and support assistant for online stores Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Alhena AI, formerly Gleen, adds an AI assistant to an online store that answers shopper questions, recommends products and handles support. It also tracks how a store's products show up in AI search engines. Plans are priced by monthly conversations and AI questions tracked. - **Category:** AI Agents - **Made by:** Helix3 Labs - **Website:** https://alhena.ai - **Runs on:** Web - **Who should skip it:** Tight if you are on the free plan: 25 conversations a month, and one AI engine monitored. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Alhena AI has a free plan, and paid plans start at $199 per month, billed annually ($239 billed monthly). - **Pricing model:** Free plan - **Free plan:** 25 conversations a month, 500 URLs or SKUs, 1 AI profile and a snapshot of AI visibility for 5 questions. - **Free trial:** 14-day free trial of Essentials, Growth or Scale; card required, billed automatically when it ends. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 25 conversations a month, 500 URLs or SKUs, 1 AI profile, 5 AI questions tracked on 1 engine. | | Essentials | $199 per month, billed annually ($239 billed monthly) | 200 conversations a month, 25 AI questions tracked, 5 optimization credits, email support. | | Growth | $499 per month, billed annually ($599 billed monthly) | 550 conversations a month, 75 AI questions tracked, 25 optimization credits, weekly refresh. | | Scale | $999 per month, billed annually ($1,199 billed monthly) | 1,200 conversations a month, 150 AI questions tracked, 50 optimization credits. | | Enterprise | Custom | Unlimited conversations, data export, a dedicated customer success manager and custom integrations. | Read from https://alhena.ai/pricing on Nov 13, 2026. Prices change, so confirm with Alhena AI before buying. ## Ways to pay less - **17% off with annual billing** (Annual discount): The pricing page shows annual billing as a 17% saving; for example Essentials is $199 a month billed annually against $239 billed monthly. Source: https://alhena.ai/pricing ## Key features - **AI support concierge:** Answers customer questions from store and help-desk data and can hand off to a human through the connected help desk. - **AI shopping assistant:** Recommends products from the catalog, suggests bundles and nudges shoppers who stall on a page. - **AI visibility tracking:** Tracks which products appear in AI search answers, with an audit and a count of AI questions tracked per plan. - **Optimization credits:** Spent on product page rewrites, FAQ generation and blog briefs aimed at AI search citations. - **Review management:** Manages and responds to reviews on platforms such as Trustpilot and Yotpo, on every paid plan. ## Good for - Online stores that want a support and shopping assistant in one product - Brands that want to see how AI search engines describe their products ## Worth knowing - Usage above the monthly allowance is billed at $1.20 per credit; a conversation is 1 credit. - Only Essentials and above monitor all major AI engines; the Free plan watches 1. - Data export is limited to Enterprise. - Trials need a payment method and bill automatically unless canceled in Billing. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Alhena is an AI chat assistant for online shops that answers support questions and helps shoppers, and it also tracks how AI engines mention your brand. The free plan is 25 conversations a month, paid plans start at $199 a month, and extra conversations cost $1.20 each. - **Value for money: D.** Essentials is $199 a month billed yearly ($239 monthly), well above the category's $150 line for the dearest tenth, and extra credits are $1.20 each. - **Free plan and trial: C.** A free plan with 25 conversations a month and 500 URLs or SKUs is a cap you will hit quickly. The 14-day trial needs a payment method and bills automatically. - **Features: C.** Support concierge, shopping assistant, AI visibility tracking and review management. The free plan watches only 1 AI engine, and data export is Enterprise only. - **Ease of use: C.** No store rating on record, and your catalogue and help content have to be loaded first. - **Platforms and integrations: B.** Web, with eight integrations listed. No phone or desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Alhena's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Alhena AI's GPA of 2.0 is higher than 64 of the 178 other AI agents we grade, and level with 16. - It stands best on platforms and integrations (B, above 47 of 178) and worst on value for money (D, above 0). - Its paid plans start at $199 a month, against a middle price of $25 for the category: 91 of the 98 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 37 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Alhena AI you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $2,388 a year. - You could not: An AI model answering your customers from your own help articles. - You could not: The same prompts asked of ChatGPT, Perplexity, Gemini and Google's AI answers every day, and the answers kept. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, Shopify, Zendesk and Intercom among them. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, Zendesk, Intercom, Gorgias, Freshdesk, Salesforce Service Cloud, HubSpot, WooCommerce **Tags:** AI support agent, AI search visibility, Chatbots, AI features ## Alternatives - [Intercom Fin](https://toolgpa.com/tools/intercom-fin): AI customer service agent billed per resolved conversation. [Compare](https://toolgpa.com/compare/alhena-ai-vs-intercom-fin) - [Decagon](https://toolgpa.com/tools/decagon): AI concierge agents for customer support across voice, chat and email. [Compare](https://toolgpa.com/compare/alhena-ai-vs-decagon) - [Ada](https://toolgpa.com/tools/ada): AI customer service agent platform for chat, email, voice and social. [Compare](https://toolgpa.com/compare/ada-vs-alhena-ai) - [Wonderchat](https://toolgpa.com/tools/wonderchat): AI customer service agent with a built-in helpdesk. [Compare](https://toolgpa.com/compare/alhena-ai-vs-wonderchat) - [Sierra](https://toolgpa.com/tools/sierra): Conversational AI agents for customer service at large brands. [Compare](https://toolgpa.com/compare/alhena-ai-vs-sierra) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://alhena.ai/pricing - https://alhena.ai Page: https://toolgpa.com/tools/alhena-ai Listed by ToolGPA (toolgpa.com).