# AskNicely review (2026): is it worth it? > NPS and CSAT surveys with reviews and team coaching Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. AskNicely is a customer experience platform for service businesses. It runs NPS and CSAT surveys, routes feedback to the right team, requests online reviews and shows results on leaderboards. Plans are priced by yearly response volume and sold through sales. - **Category:** Forms & Surveys - **Made by:** AskNicely - **Website:** https://www.asknicely.com - **Runs on:** Web - **Who should skip it:** Skip it if you want to try it yourself, since there's no trial, only a demo. - **Facts last checked:** Nov 13, 2026 ## Pricing AskNicely's current pricing could not be confirmed from its own site. ## Key features - **CSAT and NPS surveys:** The Learn plan covers surveys, unlimited users, automated workflows, reports and leaderboards. - **Feedback follow-up:** The Grow plan adds assigning feedback to staff, AI-suggested responses and Slack and Microsoft Teams alerts. - **Reviews and testimonials:** Grow also lists a Google review manager, review requests and testimonial generation. - **Coaching and goals:** The Transform plan adds in-app and white-label surveys, unlimited API data extraction, CX goals and frontline coaching. - **NiceAI add-on:** NiceAI is a generative AI layer with a chat interface and AI agents, and it can be added to any plan. - **Integrations by industry:** Connectors cover CRMs such as Salesforce and HubSpot, Intercom, and tools for sectors like healthcare and pest control. ## Good for - Service businesses with technicians or front-line staff whose scores are tracked - Teams that want review requests and NPS in one tool - Mid-sized companies sending thousands of surveys a year ## Worth knowing - No prices are published; plans start from 500 responses a year and are quoted through sales. - The vendor offers no free trial, only a personalized demo. - SSO is an add-on at $1,500 a year, and NiceAI and reputation management are optional add-ons. - Plans above $9,600 a year come with a named customer success manager. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. AskNicely runs NPS and CSAT surveys, routes feedback to teams, asks for online reviews and shows leaderboards. No prices are published, plans start at 500 responses a year via sales, and it offers no trial, only a demo. - **Value for money: C.** No prices published; plans start at 500 responses a year and are quoted by sales. SSO is an add-on at $1,500 a year. - **Free plan and trial: F.** No free plan and no free trial; only a personalised demo. - **Features: C.** CSAT and NPS, follow-up routing, reviews, coaching and goals. But NiceAI, reputation management and SSO are paid add-ons. - **Ease of use: C.** No store rating on record. Plans, routing and integrations need setting up. - **Platforms and integrations: B.** Web with Salesforce, HubSpot, Intercom, Teams and Slack. These are ToolGPA's own grades. Graded from this listing, whose facts were read from AskNicely's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - AskNicely's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17. - It stands best on platforms and integrations (B, above 46 of 148) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** The plain part of AskNicely you could make: surveys, forms, reports and review collection. What surrounds it you could not. The 3 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. - You could make: Surveys, forms, reports and review collection: an app builder makes these well. - You could not: It plugs into other products, Salesforce, HubSpot and Intercom among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: People on the other end: coaches. No app builder makes those. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, HubSpot, Intercom, Microsoft Teams, Slack **Tags:** Surveys, Forms, AI features, Reports, Review collection, Public API ## Alternatives - [Nicereply](https://toolgpa.com/tools/nicereply): CSAT, NPS and CES surveys built for support teams. [Compare](https://toolgpa.com/compare/asknicely-vs-nicereply) - [Retently](https://toolgpa.com/tools/retently): NPS, CSAT and CES survey software for ecommerce and B2B. [Compare](https://toolgpa.com/compare/asknicely-vs-retently) - [Medallia](https://toolgpa.com/tools/medallia): Enterprise customer and employee experience feedback platform. [Compare](https://toolgpa.com/compare/asknicely-vs-medallia) - [Zonka Feedback](https://toolgpa.com/tools/zonka-feedback): Customer feedback surveys with AI analysis of what people say. [Compare](https://toolgpa.com/compare/asknicely-vs-zonka-feedback) - [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/asknicely-vs-survicate) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.asknicely.com/pricing - https://www.asknicely.com/integrations Page: https://toolgpa.com/tools/asknicely Listed by ToolGPA (toolgpa.com).