# Avaya review (2026): is it worth it? > Enterprise voice, collaboration and customer experience platforms Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Avaya sells enterprise communications: Avaya Aura for on-premises voice, video and messaging, Aura Private Cloud on Microsoft Azure, IP Office for small and mid-sized businesses, and the Avaya Infinity customer experience platform. It publishes no prices, and products are bought through Avaya or its partners. - **Category:** Business Phone Systems - **Made by:** Avaya - **Website:** https://www.avaya.com/en - **Runs on:** Web - **Who should skip it:** Not for you if you want a price before you talk to anyone, as none is published. - **Facts last checked:** Nov 12, 2026 ## Pricing Avaya's current pricing could not be confirmed from its own site. ## Key features - **Avaya Aura:** A private on-premises system that combines voice, video and messaging for employee and customer communications. - **Aura Private Cloud:** Aura unified communications run in a dedicated Microsoft Azure environment for each customer. - **IP Office:** An on-premises communications system aimed at small and mid-sized businesses, covering voice, video, messaging and call management. - **Avaya Infinity:** A customer experience platform that connects voice and digital channels with AI, self-service and live agents. - **Government Cloud:** A public-sector cloud for unified communications and contact center work, listed with FedRAMP Moderate and IL4 High support. ## Good for - Mid-sized and large organizations that run on-premises or private-cloud voice - Regulated and government environments with strict voice resilience needs - Small and mid-sized businesses wanting an on-premises system through IP Office ## Worth knowing - No prices are published on the site, so cost has to be quoted by Avaya or a partner. - Aura and IP Office are described as on-premises systems, so they need hardware or hosting planning. - The company positions itself for enterprise customers; the site shows no self-serve sign-up or free trial. ## ToolGPA grades **GPA: 1.4 out of 4**, graded Nov 13, 2026. Avaya sells enterprise voice, collaboration and customer experience platforms, including Aura and IP Office. The site shows no prices, no trial and no self-serve sign-up, and its main phone systems run on your own premises. - **Value for money: C.** No price is published; cost is quoted by Avaya or a partner, so it sits in the middle until a quote says otherwise. - **Free plan and trial: F.** No free plan and no trial on the site, and no self-serve sign-up either. - **Features: C.** Aura, Aura Private Cloud, IP Office, Infinity and a Government Cloud cover voice and customer contact. The listing shows little beyond product names. - **Ease of use: D.** No store rating on record. Aura and IP Office are described as on-premises systems, which need hardware or hosting planning. - **Platforms and integrations: C.** Listed as web only, with no integrations on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Avaya's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Avaya's GPA of 1.4 is higher than 2 of the 77 other business phone systems we grade, and level with 4. - It stands best on features (C, above 9 of 77) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Avaya you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 71 of the 77 other business phone systems grade higher. - You could not: Phone numbers and calls carried over the phone network. - You could not: An AI model answering your customers from your own help articles. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Sharing with other people, which means accounts and invitations. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Business phone line, AI features, AI support agent, Video calls, Team chat ## Alternatives - [Mitel](https://toolgpa.com/tools/mitel): Business phone systems, collaboration and contact center software. [Compare](https://toolgpa.com/compare/avaya-vs-mitel) - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/avaya-vs-ringcentral) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-avaya) - [Vonage Business Communications](https://toolgpa.com/tools/vonage): Business phone lines with texting, video meetings and team chat. [Compare](https://toolgpa.com/compare/avaya-vs-vonage) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.avaya.com/en - https://www.avaya.com/en/products/ Page: https://toolgpa.com/tools/avaya Listed by ToolGPA (toolgpa.com).