# BeyondTrust Remote Support review (2026): is it worth it? > Enterprise remote support for IT service desks, licensed by seat Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. BeyondTrust Remote Support is a remote support product for IT service desks, help desks and support teams that need to connect to and control remote computers and devices. It is part of BeyondTrust's Secure Remote Access offering, alongside Privileged Remote Access, and runs either in BeyondTrust's cloud or on a B Series or virtual appliance. Pricing is not published. - **Category:** Remote Desktop - **Made by:** BeyondTrust Corporation - **Website:** https://www.beyondtrust.com/remote-support - **Runs on:** Web, macOS, Linux, iOS, Android - **Who should skip it:** Skip it if you want a price on the page, because none is published. - **Facts last checked:** Nov 12, 2026 ## Pricing BeyondTrust Remote Support's current pricing could not be confirmed from its own site. ## Key features - **Remote control of computers and mobile devices:** Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation. - **Chat support and skills-based routing:** The documentation lists chat support and routing of requests by representative skills among the features of the cloud service. - **Role-based access and session monitoring:** Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions. - **ITSM integration and reporting:** The cloud service documentation mentions ITSM integration, embeddable support components and reporting. - **Cloud or appliance deployment:** Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance. - **Supported clients:** The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version. ## Good for - IT service desks supporting employees' and customers' devices at scale - Regulated organizations that need session auditing and role-based access - Teams that want the same vendor's privileged access product alongside support ## Worth knowing - BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses. - Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once. - Extended availability mode, which lets a representative share sessions outside the console, uses an extra license. - The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. BeyondTrust Remote Support is a remote support product for IT teams, covering computers and mobile devices with role-based access, session monitoring and ITSM integration, deployed in the cloud or as an appliance. No prices are published and licences are by concurrent representative, so you need a sales call to know the cost. - **Value for money: C.** No price is published; the documentation points buyers to sales for licences, which are by concurrent representative. - **Free plan and trial: F.** No free plan and no trial are on record, and nothing free is mentioned in the pages read. - **Features: B.** Remote control of computers and mobile devices, chat and skills-based routing, role-based access, session monitoring, reporting and ITSM links. Nothing in the listing is missing for support work. - **Ease of use: C.** No rating on record. It's an enterprise product with cloud or appliance deployment, consoles and role setup to work through. - **Platforms and integrations: A.** Web, Mac, Linux, iOS and Android, plus a public API and ITSM integrations. The pages read didn't show the Windows details. These are ToolGPA's own grades. Graded from this listing, whose facts were read from BeyondTrust's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among remote desktop apps - BeyondTrust Remote Support's GPA of 2.2 is higher than 2 of the 35 other remote desktop apps we grade, and level with 8. - It stands best on platforms and integrations (A, above 31 of 35) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/remote-access ## Keep it, or make your own? **Keep it.** To replace BeyondTrust Remote Support you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 25 of the 35 other remote desktop apps grade higher. - You could not: A fast, secure link to another computer through any network. - You could not: Apps for macOS, Linux, iOS and Android that stay in step with each other. - You could not: An API that other software can build on. - You could not: What a company asks for before it lets staff use something: roles and permissions. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Remote desktop, Public API ## Alternatives - [ScreenConnect](https://toolgpa.com/tools/screenconnect): Remote support for IT teams and MSPs, priced per concurrent technician. [Compare](https://toolgpa.com/compare/beyondtrust-remote-support-vs-screenconnect) - [SolarWinds Dameware](https://toolgpa.com/tools/dameware): Remote support software for IT teams, sold as three products. [Compare](https://toolgpa.com/compare/beyondtrust-remote-support-vs-dameware) - [TeamViewer](https://toolgpa.com/tools/teamviewer): Remote access and IT support, free for personal use only. [Compare](https://toolgpa.com/compare/beyondtrust-remote-support-vs-teamviewer) - [Splashtop](https://toolgpa.com/tools/splashtop): Remote access to your own computers, plus separate IT support plans. [Compare](https://toolgpa.com/compare/beyondtrust-remote-support-vs-splashtop) - [LogMeIn Resolve](https://toolgpa.com/tools/goto-resolve): Remote support and device management for IT teams, by endpoint. [Compare](https://toolgpa.com/compare/beyondtrust-remote-support-vs-goto-resolve) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://docs.beyondtrust.com/rs/docs/welcome - https://docs.beyondtrust.com/rs/docs/what-is-secure-remote-access - https://docs.beyondtrust.com/rs/docs/licenses - https://docs.beyondtrust.com/rs/docs/supported-platforms - https://docs.beyondtrust.com/rs/docs/pathfinder-consoles-and-downloads Page: https://toolgpa.com/tools/beyondtrust-remote-support Listed by ToolGPA (toolgpa.com).