# Bigin by Zoho CRM

> Pipeline-based CRM from Zoho for small businesses

Bigin is Zoho's CRM for small businesses, built around pipelines that can track sales and other customer-facing processes. It includes workflow automation, built-in telephony, web forms, booking pages and mobile apps, and offers one-click data migration to Zoho CRM for teams that outgrow it. There is a free edition for a single user and three paid editions priced per user.

- **Category:** CRM Software
- **Made by:** Zoho Corporation
- **Website:** https://www.bigin.com
- **Runs on:** Web, macOS, iOS, Android
- **Facts last checked:** Oct 5, 2026

## Pricing

Bigin by Zoho CRM has a free plan. Paid plans start at $7 per user / month, billed yearly ($9 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Free edition for a single user: 1 pipeline, 500 records, 3 automations, built-in phone, a standard dashboard, 1 booking page, web forms and the mobile apps.
- **Free trial:** 15-day free trial, no credit card required; the account moves to the Free plan afterwards.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Single user: 1 pipeline, 500 records, 3 automations, built-in phone, standard dashboard, 1 booking page and web forms. |
| Express | $7 per user / month, billed yearly ($9 billed monthly) | 3 team pipelines, 50,000 records, 30 automations, email and WhatsApp Business integration, mass email and 10 custom fields per module. |
| Premier | $12 per user / month, billed yearly ($15 billed monthly) | 5 team pipelines, 100,000 records, 50 advanced automations, multiple currencies and AI tools with 1,000 AI credits a month. |
| Bigin 360 | $18 per user / month, billed yearly ($21 billed monthly) | 15 team pipelines, 1 million records, 100 automation rules, 100 booking pages, 1,000 mass emails a day and 3,000 AI credits a month. |

Read from https://www.bigin.com/pricing.html on Oct 5, 2026. Prices change, so confirm with Bigin by Zoho CRM before buying.

## Ways to pay less

- **Save up to 35% with yearly billing** (Annual discount): Bigin's pricing page advertises savings of up to 35% for yearly billing. In US dollars Express is $7 per user a month billed yearly against $9 monthly, and Premier $12 against $15. Source: https://www.bigin.com/pricing.html

## Key features

- **Team pipelines:** Any customer-facing process, not only sales, can run as a pipeline with customizable stages. Paid editions allow 3 to 15 team pipelines, and connected pipelines follow a customer from one team's pipeline to the next.
- **Workflow automation:** Workflows trigger actions instantly or on a schedule. The Free edition allows 3 automations, Express 30, Premier 50 and Bigin 360 100, with stage transition rules from Premier.
- **Built-in phone, email and WhatsApp:** Calls can be made, received and recorded inside Bigin. Express adds integration with Gmail, Outlook and Zoho Mail, mass email with insights, and WhatsApp Business.
- **Forms, booking pages and payment links:** Web forms feed contacts and pipelines, booking pages let clients schedule meetings, and payment links collect money through gateways such as Stripe and PayPal.
- **AI assistants:** From Premier, AI drafts emails, suggests replies, summarizes records and flags cross-sell and churn signals, drawing on 1,000 credits a month, or 3,000 on Bigin 360.
- **Mobile and Mac apps:** Apps for iOS, iPadOS, Android and macOS manage customer records away from the desk, and a business card scanner fills in new contacts.

## Good for

- Small businesses moving from spreadsheets to a first CRM
- Solo users who can work within a free single-user plan
- Teams already using Zoho Books, Zoho Desk or other Zoho apps

## Worth knowing

- The Free edition allows only 1 user, a single pipeline and 500 records.
- Records are capped by edition: 50,000 on Express, 100,000 on Premier and 1 million on Bigin 360, with add-ons for more.
- AI tools such as the writing assistant and record summaries start at Premier and draw on a monthly credit allowance.
- Custom fields are limited to 10 per module on Express, 25 on Premier and 50 on Bigin 360.

## Works with

Gmail, Outlook, WhatsApp Business, Google Workspace, Microsoft Teams, Zoom, Mailchimp, QuickBooks

**Tags:** Sales pipeline, Workflow automation, Forms, Booking links, Reports, AI features, Public API

## Alternatives

- [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/bigin-vs-zoho-crm)
- [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/bigin-vs-pipedrive)
- [Freshsales](https://toolgpa.com/tools/freshsales): Sales CRM with built-in phone, email, chat and Freddy AI. [Compare](https://toolgpa.com/compare/bigin-vs-freshsales)
- [Capsule CRM](https://toolgpa.com/tools/capsule-crm): Small-business CRM for contacts, sales pipelines and projects. [Compare](https://toolgpa.com/compare/bigin-vs-capsule-crm)
- [Less Annoying CRM](https://toolgpa.com/tools/less-annoying-crm): Simple CRM for small businesses at one flat per-user price. [Compare](https://toolgpa.com/compare/bigin-vs-less-annoying-crm)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://www.bigin.com/pricing.html
- https://www.bigin.com
- https://www.bigin.com/features/
- https://www.zoho.com/terms.html

Page: https://toolgpa.com/tools/bigin
Listed by ToolGPA (toolgpa.com).