# Birdeye > Review management and AI agents for multi-location local businesses Birdeye manages reviews for local businesses on Google and other review sites, mostly for brands with many locations in fields such as healthcare, dental, automotive and home services. Its AI agents ask customers for reviews, reply in the brand's voice and turn good reviews into social posts, and the same platform sells listings, social posting, surveys, ticketing and appointment tools. Prices are quoted by sales by number of locations. - **Category:** Customer Review Tools - **Made by:** Birdeye Inc - **Website:** https://birdeye.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 18, 2026 ## Pricing Birdeye's current pricing could not be confirmed from its own site. ## Key features - **Review requests at the right moment:** An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review. - **AI review replies:** Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval. - **All review sites in one place:** Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time. - **Reviews turned into posts:** Picks strong reviews and designs branded graphics to post on social media and the business's website, by location. - **Competitor benchmarks:** Compares each location's ratings and visibility against named competitors, location by location. - **Wider platform:** The same contract can add listings, social posting, a chatbot, surveys, ticketing, appointments and reminders by voice, email and text. ## Good for - Brands and franchises with many locations to manage - Healthcare, dental, automotive and home service businesses - Teams that want reviews, listings and social posting under one contract ## Worth knowing - No prices are published: the pricing page asks for the number of locations and contact details before giving a quote. - Birdeye says it prices by the products deployed at each location under one contract, not by seats. - It is aimed at multi-location businesses; the pricing form starts at 1 to 3 locations and runs past 1,000. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Oct 18, 2026. Birdeye is reviews at chain scale: AI agents ask each customer for a review, reply in your brand's voice and turn good reviews into social posts, with every location in one inbox. Listings, chat, surveys and appointments can go on the same contract. What sends people elsewhere: no price anywhere, just a form asking how many locations you have. - **Value for money: C.** No price is published: the pricing page asks for your number of locations and contact details before you get a quote, and Birdeye prices by the products deployed at each location, not by seats. With nothing to compare, it sits at C, the grade for no stated price. - **Free plan and trial: F.** No free plan and no trial on record. You ask for a quote and sign a contract, so there's no way to look around for free first. - **Features: B.** The whole job and more: AI review requests on the channel most likely to get a reply, AI replies within industry rules, every site's reviews in one inbox with a score per location, competitor benchmarks, and good reviews turned into branded posts. - **Ease of use: C.** 4.32 from 508 App Store ratings, which is middling. There's a lot of platform to set up across locations, and you start with a sales quote rather than a sign-up. - **Platforms and integrations: B.** Web, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. No desktop app is listed, which keeps it off an A. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Birdeye's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among customer review tools - Birdeye's GPA of 2.0 is higher than 2 of the 14 other customer review tools we grade, and level with 2. - It stands best on features (B, above 7 of 14) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/reviews ## Keep it, or make your own? **Keep it.** To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 10 of the 14 other customer review tools grade higher. - You could make: Review collection, surveys and reports: an app builder makes these well. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: A chatbot builder hooked into the messaging apps. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, Salesforce, HubSpot and ServiceTitan among them. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 4.3 out of 5 from 508 ratings in the United States, read Oct 18, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1000915473 ## Works with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square, Dentrix **Tags:** Review collection, AI agents, Surveys, Chatbots, Reports ## Alternatives - [Podium](https://toolgpa.com/tools/podium): Google review requests by text, plus a lead inbox for local businesses. [Compare](https://toolgpa.com/compare/birdeye-vs-podium) - [NiceJob](https://toolgpa.com/tools/nicejob): Review requests and referrals for local service businesses. [Compare](https://toolgpa.com/compare/birdeye-vs-nicejob) - [GatherUp](https://toolgpa.com/tools/gatherup): Review requests, NPS surveys and review monitoring per location. [Compare](https://toolgpa.com/compare/birdeye-vs-gatherup) - [Grade.us](https://toolgpa.com/tools/grade-us): White-label review management for agencies and local businesses. [Compare](https://toolgpa.com/compare/birdeye-vs-grade-us) - [Broadly](https://toolgpa.com/tools/broadly): Google reviews, AI receptionist and listings for local service firms. [Compare](https://toolgpa.com/compare/birdeye-vs-broadly) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 18, 2026: - https://birdeye.com/pricing/ - https://birdeye.com/reviews/ - https://birdeye.com/integration/ - https://birdeye.com/aboutus/ - https://apps.apple.com/us/app/birdeye/id1000915473 Page: https://toolgpa.com/tools/birdeye Listed by ToolGPA (toolgpa.com).