# BoldDesk review (2026): is it worth $35 a month, billed yearly?

> Help desk with per-agent pricing or unlimited agents plus AI credits

Checked Nov 12, 2026 · graded Nov 13, 2026 by ToolGPA.

BoldDesk is a help desk covering email, chat, WhatsApp and social tickets, a knowledge base, SLAs and reporting. It is sold two ways: one per-agent plan with every feature, or AI-first plans with unlimited human agents and a monthly allowance of AI credits. It is made by Syncfusion and has iOS and Android apps.

- **Category:** Help Desks & Live Chat
- **Made by:** Syncfusion
- **Website:** https://www.bolddesk.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Skip it if you want a free plan, as there is none.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, BoldDesk is a paid product with a free trial, starting at $35 per agent / month, billed annually ($40 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free 15-day trial of the per-agent plan, no card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Enterprise (per agent) | $35 per agent / month, billed annually ($40 billed monthly) | Every help desk feature, unlimited tickets and up to 10 brands; AI is a separate credit add-on. |
| Scale AI | $99 per month for 500 AI credits, billed annually ($116 billed monthly) | Unlimited human agents, an email AI agent, ticketing, knowledge base and workflow automation. |
| Momentum AI | $499 per month for 1,000 AI credits, billed annually ($587 billed monthly) | Adds an AI agent on chat, WhatsApp, social and SMS, auto-assignment, multiple SLAs and CSAT surveys. |
| Enterprise AI | $999 per month for 2,500 AI credits, billed annually ($1,175 monthly) | Adds multi-brand help desk, HIPAA compliance, ticket approvals, agent shifts and custom dashboards. |

Read from https://www.bolddesk.com/pricing on Nov 12, 2026. Prices change, so confirm with BoldDesk before buying.

## Ways to pay less

- **15% off with yearly billing** (Annual discount): Yearly billing saves 15% on the AI plans ($99, $499 and $999 against $116, $587 and $1,175 monthly) and about 13% on the per-agent plan. Source: https://www.bolddesk.com/pricing
- **Free migration and contract cover** (Other savings): For teams moving from Zendesk, Freshdesk or another help desk, BoldDesk migrates the data free and covers up to 6 months of remaining contract fees. Source: https://www.bolddesk.com/pricing

## Key features

- **Omnichannel ticketing:** Email, live chat, WhatsApp, Facebook, Instagram, Telegram and web forms feed one ticket queue, with mobile apps and an SDK.
- **Automation and SLAs:** Workflow automation, round-robin and skill routing, SLA reminders and escalations, business hours and ticket macros.
- **AI agents on credits:** A response agent, a background agent and an assist agent run on AI credits, which the per-agent plan sells at $40 per 1,000.
- **Knowledge base:** A public or private multilingual knowledge base with article approval and versioning, and an embeddable widget.
- **Reporting:** Dashboards for SLA performance, agent and team activity and CSAT, with scheduled reports and custom dashboards.
- **Free migration:** The vendor offers free migration and onboarding from other help desks, and a 30-day money-back guarantee.

## Good for

- Teams that want every feature at one per-agent price
- Larger support teams that would rather pay for AI work than seats
- Teams switching from Zendesk or Freshdesk who want migration done for them

## Worth knowing

- There is no free plan; the per-agent plan has a 15-day trial and the AI plans offer a free trial.
- AI features run on credits: the AI plans include 500 to 2,500 a month and extra credits cost $40 per 1,000.
- Agent seats on the AI plans are for named people, and the vendor's fair usage policy bars shared logins.
- On the per-agent plan SMS and voice come through an integration rather than a built-in channel.

## ToolGPA grades

**GPA: 2.2 out of 4**, graded Nov 13, 2026. BoldDesk is a help desk with omnichannel ticketing, automation, SLAs and a knowledge base, at $35 an agent a month on annual billing. AI agents are sold separately on credits, and SMS and voice on the per-agent plan come through an integration.

- **Value for money: C.** $35 an agent a month on annual billing sits between the $29 middle and the $39 where the dearer quarter starts. The AI plans start at $99 a month for 500 credits.
- **Free plan and trial: C.** 15-day free trial of the per-agent plan, no card required. No free plan.
- **Features: C.** Ticketing, automation, SLAs, a knowledge base, reporting and free migration. SMS and voice come through an integration on the per-agent plan.
- **Ease of use: C.** No store rating on record. Channels, SLAs and automation rules all need setting up.
- **Platforms and integrations: B.** Web, iOS and Android, with 6 integrations on record.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from BoldDesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- BoldDesk's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
- It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3).
- Its paid plans start at $35 a month for each person, against a middle price of $29 for the category: 39 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace BoldDesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $420 a year.

- You could make: Help desk, help center and reports: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: Selling tickets and checking them at the door.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Slack, Microsoft Teams and WhatsApp among them.
- You could not: Hooks into the device itself: widgets.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Slack, Microsoft Teams, WhatsApp, Facebook, Instagram, Telegram

**Tags:** Help desk, Ticketing, Live chat, Help center, AI support agent, WhatsApp messaging, Reports

## Alternatives

- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/bolddesk-vs-zendesk)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/bolddesk-vs-freshdesk)
- [Zoho Desk](https://toolgpa.com/tools/zoho-desk): Low-cost ticketing help desk with a free plan for three users. [Compare](https://toolgpa.com/compare/bolddesk-vs-zoho-desk)
- [HelpDesk](https://toolgpa.com/tools/helpdesk): Ticketing with an AI agent for email, chat, Messenger and SMS. [Compare](https://toolgpa.com/compare/bolddesk-vs-helpdesk)
- [SupportPal](https://toolgpa.com/tools/supportpal): Self-hosted help desk with flat pricing and unlimited agents. [Compare](https://toolgpa.com/compare/bolddesk-vs-supportpal)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.bolddesk.com/pricing
- https://www.bolddesk.com/pricing.md
- https://www.bolddesk.com/pricing/help-desk
- https://www.bolddesk.com/pricing/help-desk.md
- https://www.bolddesk.com/

Page: https://toolgpa.com/tools/bolddesk
Listed by ToolGPA (toolgpa.com).