# Botpress review (2026): is the free plan enough? > AI agent builder and helpdesk priced by conversation volume Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Botpress is a platform for building AI agents that handle customer conversations on webchat, WhatsApp, Slack and other channels. Builders choose between a natural-language builder (Viber), a visual Studio and an AI helpdesk (Desk). Plans are priced by included conversations rather than by seat, with AI usage bundled. - **Category:** AI Agents - **Made by:** Botpress - **Website:** https://botpress.com - **Runs on:** Web - **Who should skip it:** Pricey if you move past Free: $150 a month for 250 conversations on Plus. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Botpress has a free plan, and paid plans start at $150 per month for 250 conversations, billed annually. - **Pricing model:** Free plan - **Free plan:** 100 conversations with no top-ups or overages, 3 seats, 3 AI agents and a Help Center. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 100 conversations, 3 seats, 3 AI agents, community support; hard-capped with no add-on packs. | | Plus | $150 per month for 250 conversations, billed annually | $25 AI usage, unlimited agents, white-label webchat, WhatsApp; extra packs of 100 conversations are $65. | | Team | $750 per month for 1,500 conversations, billed annually | $150 AI usage, unlimited seats, teams, routing and RBAC; extra packs of 100 conversations are $50. | | Enterprise | Custom | Custom conversation volume, dedicated support, uptime SLA, security review and voice channel. | Read from https://botpress.com/pricing on Nov 12, 2026. Prices change, so confirm with Botpress before buying. ## Ways to pay less - **Save 20% with annual billing** (Annual discount): The pricing page toggles between monthly and annual billing and says annual billing saves 20%; the displayed prices are the annual ones. Source: https://botpress.com/pricing - **Botpress for Good program** (Nonprofit): Botpress says it makes the platform more affordable for nonprofits, educational institutions and open-source projects, on application. Source: https://botpress.com/pricing ## Key features - **Three ways to build:** Botpress Viber builds from plain language, Botpress Studio is a visual builder, and an ADK covers code-first work at the same prices. - **Botpress Desk:** An AI helpdesk with escalation and handoff to people, ticket enrichment and routing, for support teams. - **Channels:** Deploy agents to webchat, WhatsApp and Slack; the Enterprise plan adds a voice channel. - **Knowledge bases and tables:** Agents answer from uploaded files and stored table rows. Free includes 1K rows; Plus 100K; Team 500K. - **Help Center:** A public knowledge base customers can use on their own, with a custom domain from the Plus plan. ## Good for - Support teams that want AI agents billed by conversation, not seat - Small businesses starting on WhatsApp or website chat - Builders who want both no-code and code options ## Worth knowing - A conversation is an exchange with at least two end-user messages in the billing month; voice counts 3 minutes as one. - Past the included amount, packs of 100 conversations are added automatically at 95% of the quota and cannot be turned off. - Plus and Team show annual prices on the page; the monthly-billed price is not shown beside them. - Storage beyond plan limits is a $40 per month add-on; Free is hard-capped. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. Botpress builds chat agents three ways, with a Help Center and channels like WhatsApp. Free is 100 conversations and hard-capped. Plus is $150 a month billed annually for 250 conversations, and extra packs of 100 are added automatically and cannot be turned off. - **Value for money: D.** Plus is $150 a month billed annually for 250 conversations, about four times the $37 where the dearer quarter starts. - **Free plan and trial: C.** Free has 100 conversations, 3 seats and 3 AI agents, hard-capped with no add-on packs. - **Features: B.** Three ways to build, channels, knowledge bases, tables and a help desk; the listing shows no gap in the core job. - **Ease of use: C.** No store rating on record. You build the agent and connect channels and knowledge yourself. - **Platforms and integrations: B.** Web only, with six integrations, WhatsApp on Plus and a voice channel on Enterprise. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Botpress's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Botpress's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24. - It stands best on features (B, above 69 of 101) and worst on value for money (D, above 0). - Its paid plans start at $150 a month, against a middle price of $22.13 for the category: 62 of the 65 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 9 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Botpress you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. It costs $1,800 a year. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: An AI model answering your customers from your own help articles. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, WhatsApp, Slack and Intercom among them. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WhatsApp, Slack, Intercom, Zendesk, HubSpot, Salesforce **Tags:** AI agents, Chatbots, AI support agent, WhatsApp messaging ## Alternatives - [Voiceflow](https://toolgpa.com/tools/voiceflow): Platform to build and ship chat and voice AI agents. [Compare](https://toolgpa.com/compare/botpress-vs-voiceflow) - [Kore.ai](https://toolgpa.com/tools/kore-ai): Enterprise agent platform for service, work and process automation. [Compare](https://toolgpa.com/compare/botpress-vs-kore-ai) - [Yellow.ai](https://toolgpa.com/tools/yellow-ai): Agentic AI platform for customer and employee service. [Compare](https://toolgpa.com/compare/botpress-vs-yellow-ai) - [Ada](https://toolgpa.com/tools/ada): AI customer service agent platform for chat, email, voice and social. [Compare](https://toolgpa.com/compare/ada-vs-botpress) - [Intercom Fin](https://toolgpa.com/tools/intercom-fin): AI customer service agent billed per resolved conversation. [Compare](https://toolgpa.com/compare/botpress-vs-intercom-fin) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://botpress.com/pricing - https://botpress.com Page: https://toolgpa.com/tools/botpress Listed by ToolGPA (toolgpa.com).