# Broadvoice review (2026): is it worth $10 a month per user?

> Business phone seats, cloud contact center and AI agents

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Broadvoice sells a business phone service in three per-user tiers, a cloud contact center called GoContact priced per agent, and AI voice agents sold by quote. The phone tiers range from a metered seat to unlimited calling with recording, video and integrations.

- **Category:** Business Phone Systems
- **Made by:** Broadvoice
- **Website:** https://www.broadvoice.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Broadvoice is a paid product, starting at $10 per user / month (billing basis not stated).

- **Pricing model:** Paid
- **Free plan:** None.
- **Free trial:** None listed.

| Plan | Price | What you get |
| --- | --- | --- |
| Metered | $10 per user / month, billing basis not stated | Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message. |
| Standard | $18 per user / month, billing basis not stated | Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support. |
| Pro | $23 per user / month, billing basis not stated | Adds virtual fax, call recording, video and screen share, a global extension and integrations. |
| Contact Center Professional | $75 per agent / month, billing basis not stated | Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote. |

Read from https://www.broadvoice.com/pricing on Nov 12, 2026. Prices change, so confirm with Broadvoice before buying.

## Key features

- **Business phone seats:** Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- **Calling tiers:** Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- **Cloud contact center:** GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- **AI agents:** Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- **Communicator:** A chat and softphone app on Standard, with video and screen sharing added on Pro.
- **CRM links:** Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.

## Good for

- Small offices that want a low per-seat price with unlimited calling
- Teams that want phone seats and a contact center from one vendor
- Businesses planning to add voice AI agents later

## Worth knowing

- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.

## ToolGPA grades

**GPA: 2.0 out of 4**, graded Nov 12, 2026. Broadvoice sells business phone seats and a cloud contact center with AI agents. The $10 Metered seat charges $0.029 a minute for calls, the unlimited seat is $18, every plan button is a request for a quote and the page doesn't say whether prices are billed monthly or yearly.

- **Value for money: C.** The $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated.
- **Free plan and trial: F.** No free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial.
- **Features: B.** Phone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job.
- **Ease of use: C.** No store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted.
- **Platforms and integrations: B.** Web, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Broadvoice's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among business phone systems

- Broadvoice's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
- It stands best on features (B, above 54 of 77) and worst on free plan and trial (F, above 0).
- Its paid plans start at $10 a month for each person, against a middle price of $19 for the category: 11 of the 49 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.

The category's chart of price against score: https://toolgpa.com/charts/business-phones

## Keep it, or make your own?

**Keep it.** To replace Broadvoice you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $120 a year.

- You could not: Phone numbers and calls carried over the phone network.
- You could not: Video calls.
- You could not: Texts from a business number, registered with the carriers.
- You could not: A chatbot builder hooked into the messaging apps.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Salesforce, Microsoft Dynamics

**Tags:** Business phone line, Business texting, Chatbots, Video calls

## Alternatives

- [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/broadvoice-vs-nextiva)
- [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-broadvoice)
- [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/broadvoice-vs-ringcentral)
- [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/broadvoice-vs-dialpad)
- [Ringover](https://toolgpa.com/tools/ringover): Cloud phone system and AI call tools for sales and support teams. [Compare](https://toolgpa.com/compare/broadvoice-vs-ringover)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.broadvoice.com/
- https://www.broadvoice.com/pricing

Page: https://toolgpa.com/tools/broadvoice
Listed by ToolGPA (toolgpa.com).