# Capsule CRM

> Small-business CRM for contacts, sales pipelines and projects

Capsule is a CRM for small businesses that keeps contacts, sales opportunities, projects and tasks in one place. A visual pipeline tracks deals, project boards cover the work that follows a sale, and paid plans add workflow automations, reporting dashboards and AI tools. There is a free plan for up to 2 users and 250 contacts, and four paid plans priced per user.

- **Category:** CRM Software
- **Made by:** Zestia Ltd
- **Website:** https://capsulecrm.com
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 5, 2026

## Pricing

Capsule CRM has a free plan. Paid plans start at $18 per user / month, billed annually ($22 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Free plan for up to 2 users: 250 contacts, 5 custom fields, 1 sales pipeline with custom milestones and a single project board. No time limit.
- **Free trial:** 14-day free trial of any paid plan, no card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Maximum 2 users, with 250 contacts, 5 custom fields, 1 sales pipeline and custom sales milestones. |
| Starter | $18 per user / month, billed annually ($22 billed monthly) | 30,000 contacts, email templates, a shared mailbox, basic reporting, premium integrations, goals and the AI pipeline generator. |
| Growth | $36 per user / month, billed annually ($40 billed monthly) | 60,000 contacts, workflow automations, advanced sales reporting, multiple pipelines and project boards, email sync and AI summaries. |
| Advanced | $54 per user / month, billed annually ($60 billed monthly) | Everything in Growth with 120,000 contacts, 50 sales pipelines and 50 project boards. |
| Ultimate | $72 per user / month, billed annually ($75 billed monthly) | For teams of 5 or more: 240,000 contacts, a dedicated account manager, custom training and ongoing priority support. |

Read from https://capsulecrm.com/signup/ on Oct 5, 2026. Prices change, so confirm with Capsule CRM before buying.

## Ways to pay less

- **Save up to 18% by paying annually** (Annual discount): Capsule's pricing page says paying annually saves up to 18%: Starter is $18 per user a month billed annually against $22 billed monthly. Source: https://capsulecrm.com/signup/
- **30% discount for nonprofits** (Nonprofit): Capsule's page for nonprofit organizations says it offers them a 30% discount; nonprofits with special requirements are asked to get in touch. Source: https://capsulecrm.com/industries/crm-for-nonprofits/

## Key features

- **Contact management:** Each contact record holds notes, emails and files. Contact limits rise with the plan, from 250 on Free to 240,000 on Ultimate.
- **Sales pipeline:** Opportunities move through a kanban-style pipeline with custom milestones, and a pipeline dashboard shows conversion rate and forecast. Multiple pipelines need Growth or above.
- **Project boards:** Project boards track the work delivered after a sale. The free plan has a single board, Growth allows multiple boards and Advanced lists 50.
- **Workflow automations:** From the Growth plan, automations run a repeatable series of tasks, email notifications or stage changes on pipeline and project boards.
- **AI tools:** Starter includes an AI pipeline generator. Growth adds AI summaries of recent activity, contact and business enrichment, and a meeting prep brief that is still in beta.
- **Mobile apps:** The iOS and Android apps log calls automatically, sync changes made offline once reconnected, and show caller ID on iOS for unsaved numbers.

## Good for

- Solo users and pairs who want a free CRM for up to 250 contacts
- Small businesses that manage both sales and client projects
- Nonprofits, which are offered a 30% discount

## Worth knowing

- The Free plan is limited to 2 users, 250 contacts, 5 custom fields and one sales pipeline.
- Workflow automations, email sync and multiple pipelines start at Growth, $36 per user / month billed annually ($40 monthly).
- Paid plans cap contacts: 30,000 on Starter, 60,000 on Growth, 120,000 on Advanced and 240,000 on Ultimate.
- Email campaigns come from a separate Marketing add-on, listed from $11 a month.

## Works with

Gmail, Microsoft 365, Xero, QuickBooks, Mailchimp, Transpond, Zapier, Zendesk

**Tags:** Sales pipeline, Kanban boards, Tasks, Workflow automation, Reports, AI features, Public API

## Alternatives

- [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/capsule-crm-vs-pipedrive)
- [Less Annoying CRM](https://toolgpa.com/tools/less-annoying-crm): Simple CRM for small businesses at one flat per-user price. [Compare](https://toolgpa.com/compare/capsule-crm-vs-less-annoying-crm)
- [Nutshell](https://toolgpa.com/tools/nutshell): Sales CRM with email marketing, forms and AI built into every plan. [Compare](https://toolgpa.com/compare/capsule-crm-vs-nutshell)
- [OnePageCRM](https://toolgpa.com/tools/onepagecrm): Action-focused sales CRM for small businesses. [Compare](https://toolgpa.com/compare/capsule-crm-vs-onepagecrm)
- [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/capsule-crm-vs-zoho-crm)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://capsulecrm.com/signup/
- https://capsulecrm.com
- https://capsulecrm.com/free-crm/
- https://capsulecrm.com/features/mobile-app/
- https://capsulecrm.com/industries/crm-for-nonprofits/
- https://capsulecrm.com/about/

Page: https://toolgpa.com/tools/capsule-crm
Listed by ToolGPA (toolgpa.com).