# Chaport review (2026): is the free plan enough? > Live chat with a free plan, chatbots and a knowledge base Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Chaport is a live chat tool for websites, with desktop and mobile apps for the operators who answer. It also collects messages from Facebook, Telegram and Viber, and its top plan adds chatbots, a knowledge base with an FAQ bot, teams and assignment rules. A free plan covers two operators. - **Category:** Help Desks & Live Chat - **Made by:** Chaport Inc. - **Website:** https://www.chaport.com - **Runs on:** Web, Windows, macOS, iOS, Android - **Who should skip it:** Tight if you stay free: 2 operators and 60 days of chat history. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Chaport has a free plan, and paid plans start at $29 per month, billed annually ($39 billed monthly), with 4 operators. - **Pricing model:** Free plan - **Free plan:** 2 operators, unlimited chats and websites, 60-day chat history, one branded auto-invitation and basic widget customization. - **Free trial:** 14-day free trial of the Unlimited plan, no card required; the account then drops to Free. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 2 operators, unlimited chats and websites, 60-day chat history and apps for web, desktop and mobile. | | Pro | $29 per month for 4 operators, billed annually ($39 billed monthly) | Unlimited chat history, auto-invitations, a pre-chat form, saved replies, an autoresponder, email and messenger integration, detailed reports and the REST and JavaScript API. | | Unlimited | $99 per month, unlimited operators, billed annually ($129 monthly) | Adds chatbots, a knowledge base and FAQ bot, teams, assignment rules, custom fields, chat ratings, advanced and on-demand reports and Zapier. | Read from https://www.chaport.com/pricing on Nov 12, 2026. Prices change, so confirm with Chaport before buying. ## Ways to pay less - **25% off with annual billing** (Annual discount): The pricing page states a 25% discount on annual subscriptions: Pro is $29 a month against $39, and Unlimited $99 against $129. Source: https://www.chaport.com/pricing ## Key features - **Website live chat:** A chat widget with auto-invitations and pre-chat forms (from Pro), offline messages and an autoresponder for when operators are away. - **Facebook, Telegram and Viber:** Messages from these apps arrive in the same inbox as web chats. The Pro plan lists email and messenger integration. - **Chatbots and knowledge base:** The Unlimited plan adds chatbots and a knowledge base with an FAQ bot. - **Routing and teams:** Unlimited adds teams, assignment rules by visitor info or message text, and shared saved replies; automatic assignment shares chats among online operators. - **Reports:** Pro tracks served and missed chats by operator; Unlimited adds reports on chatbots, ratings, response times and working hours. - **Apps and API:** Desktop apps for Windows and Mac, mobile apps for Android and iOS, a REST and JavaScript API from Pro, and Zapier on Unlimited. ## Good for - Small sites that want live chat for two people at no cost - Teams that answer chats from a phone as well as a desk - Stores that want chat plus Facebook and Telegram messages in one inbox ## Worth knowing - The Free plan keeps chat history for 60 days and allows 2 operators; Pro includes 4 operators. - Chatbots, the knowledge base, teams and assignment rules need Unlimited at $99 a month billed annually. - Prices exclude VAT, which may be added depending on location; payment is by PayPal, Visa or MasterCard. - The pricing page does not say what operators beyond the 4 on Pro cost. ## ToolGPA grades **GPA: 2.8 out of 4**, graded Nov 12, 2026. Chaport is a live chat tool with a free plan for 2 operators, and Pro at $29 a month covers 4. Chatbots, the knowledge base and routing rules wait on Unlimited at $99. - **Value for money: B.** $29 a month billed annually for 4 operators, which is under $8 a head, but the bots and teams features need $99. - **Free plan and trial: B.** A free plan with 2 operators, unlimited chats and websites and 60 days of history, plus a 14-day trial with no card. - **Features: C.** Live chat, Facebook, Telegram and Viber, reports and an API. Chatbots, the knowledge base and routing sit on Unlimited, and there is no ticketing. - **Ease of use: C.** No store rating on record. A chat widget and invitations to set up. - **Platforms and integrations: A.** Web, Windows, Mac, iOS and Android apps, with Zapier and a REST and JavaScript API. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Chaport's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Chaport's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4. - It stands best on platforms and integrations (A, above 61 of 66) and worst on features (C, above 3). - Its paid plans start at $29 a month, against a middle price of $29 for the category: 27 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Chaport you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade. It costs $348 a year. - You could make: Help center: an app builder makes this well. - You could not: One mailbox that several people work at once. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, Zapier, Facebook and Telegram among them, and has an API. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zapier, Facebook, Telegram, Viber **Tags:** Live chat, Chatbots, Shared inbox, Help center, Public API ## Alternatives - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/chaport-vs-tawk-to) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/chaport-vs-livechat) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/chaport-vs-tidio) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/chaport-vs-crisp) - [Olark](https://toolgpa.com/tools/olark): Live chat for websites, with an optional flat-fee AI agent. [Compare](https://toolgpa.com/compare/chaport-vs-olark) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.chaport.com/pricing - https://www.chaport.com/download Page: https://toolgpa.com/tools/chaport Listed by ToolGPA (toolgpa.com).