# Chatbase

> Build AI support agents trained on your content, priced by credits

Chatbase lets a business build AI agents trained on its own documents and website and put them on a site, in WhatsApp, Messenger, Instagram, Slack, email or on the phone. Agents can take actions, hand conversations to a helpdesk inbox or to tools such as Zendesk, and are priced by monthly message credits rather than by seat.

- **Category:** Help Desks & Live Chat
- **Made by:** Chatbase Inc.
- **Website:** https://www.chatbase.co
- **Runs on:** Web
- **Facts last checked:** Oct 17, 2026

## Pricing

Chatbase is a paid product with a free trial, starting at $32 per month for 700 message credits, billed annually ($40 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day trial of the Hobby, Standard or Pro plan.

| Plan | Price | What you get |
| --- | --- | --- |
| Hobby | $32 per month for 700 message credits, billed annually ($40 monthly) | 1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress. |
| Standard | $120 per month for 4,000 message credits, billed annually ($150 monthly) | 3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier. |
| Pro | $400 per month for 15,000 message credits, billed annually ($500 monthly) | 5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source. |
| Enterprise | Custom | Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales. |

Read from https://www.chatbase.co/pricing on Oct 17, 2026. Prices change, so confirm with Chatbase before buying.

## Ways to pay less

- **20% off with yearly billing** (Annual discount): Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year. Source: https://www.chatbase.co/pricing

## Key features

- **AI agents trained on your content:** Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- **Choice of AI model:** Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- **AI actions:** Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- **Channels:** Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- **Helpdesk hand-off:** Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- **Analytics:** Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.

## Good for

- Businesses adding an AI agent to their website or messaging apps
- Support teams that want AI in front of an existing help desk
- Teams that prefer usage-based pricing to per-seat plans

## Worth knowing

- Every plan includes one AI agent; more cost $300 per agent a year.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $1,188 a year.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.

## ToolGPA grades

**GPA: 2.0 out of 4**, graded Oct 17, 2026. Chatbase builds an AI agent from your documents and website and puts it on your site, WhatsApp, Instagram, Slack, email or the phone. It's the one to look at if the AI is the point and people are the backup. But Hobby is the bot alone: the helpdesk inbox, API and help desk links start at $120 a month.

- **Value for money: D.** Hobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400.
- **Free plan and trial: C.** A 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan.
- **Features: C.** It does the AI agent job fully: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center.
- **Ease of use: C.** No store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it.
- **Platforms and integrations: B.** A web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Chatbase's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Chatbase's GPA of 2.0 is higher than 1 of the 19 other help desk and live chat tools we grade, and level with 1.
- It stands best on platforms and integrations (B, above 0 of 19) and worst on value for money (D, above 0).
- Its paid plans start at $32 a month, against a middle price of $24.17 for the category: 13 of the 18 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 11 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Chatbase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 17 of the 19 other help desk and live chat tools grade higher. It costs $384 a year.

- You could make: Help desk: an app builder makes this well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: It plugs into other products, Zendesk, Salesforce and HubSpot among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Zendesk, Salesforce, HubSpot, Intercom, Shopify, Slack, WhatsApp, Zapier

**Tags:** AI support agent, AI features, Help desk, Public API

## Alternatives

- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/chatbase-vs-intercom)
- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/chatbase-vs-tidio)
- [Kommunicate](https://toolgpa.com/tools/kommunicate): AI agents for chat, email and voice with live chat hand-off. [Compare](https://toolgpa.com/compare/chatbase-vs-kommunicate)
- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/chatbase-vs-zendesk)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/chatbase-vs-crisp)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://www.chatbase.co/pricing
- https://www.chatbase.co/
- https://www.chatbase.co/legal/terms

Page: https://toolgpa.com/tools/chatbase
Listed by ToolGPA (toolgpa.com).