# ChatBot review (2026): is it worth $19 a month per user, billed yearly?

> AI customer service agent and chatbot builder from Text

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

ChatBot, now presented with Text's AI Agent, builds an AI agent that answers customer questions and sells products in a website chat. It includes an inbox with ticketing, workflow automation and human takeover. Plans are priced per user and include a set number of AI resolutions, with extra packs sold on top.

- **Category:** Help Desks & Live Chat
- **Made by:** Text, Inc.
- **Website:** https://www.chatbot.com
- **Runs on:** Web
- **Who should skip it:** Tight if you rely on the AI, since Essential includes 10 resolutions and Growth 200, and a pack of 50 costs $49.50.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, ChatBot is a paid product with a free trial, starting at $19 per user / month, billed yearly ($25 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free 14-day trial, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Essential | $19 per user / month, billed yearly ($25 billed monthly) | 1 AI Agent with 10 AI resolutions, inbox and ticketing, workflow automation, website chat, Messenger, WhatsApp and SMS. |
| Growth | $79 per user / month, billed yearly ($99 billed monthly) | 10 AI Agents with 200 AI resolutions, chat topics insights, team reports, 10 workflow rules and 30 proactive campaigns. |
| Enterprise | Custom | Custom AI agents and workflows, SOC 2 Type 2, SSO and audit logs, white-label widget and a dedicated team; sold through sales. |

Read from https://www.chatbot.com/pricing/ on Nov 13, 2026. Prices change, so confirm with ChatBot before buying.

## Ways to pay less

- **Save up to 24% with yearly billing** (Annual discount): The pricing page shows yearly billing at $19 and $79 per user a month against $25 and $99 when billed monthly. Source: https://www.chatbot.com/pricing/

## Key features

- **AI Agent:** An agent that answers from your help articles, documents, URLs and PDFs, replies in 48 languages and hands over to a person on request.
- **Custom skills:** Rules that tell the agent what to do in a situation, such as offering a discount or escalating, up to 10 skills per agent.
- **AI Copilot:** Drafts replies, polishes text and suggests similar tickets for human agents; monthly per-user allowances are capped by plan.
- **Inbox and ticketing:** Chats and tickets in one inbox with workflow automation and takeover; Growth adds supervision, canned responses and reports.
- **Selling through chat:** A sales skill, live Shopify catalog sync, cart recovery campaigns and sales reports tied to chats.
- **Channels:** Website chat, Facebook Messenger, WhatsApp and SMS through Twilio, with Shopify, WordPress and WooCommerce integrations.

## Good for

- Online stores that want an AI agent to answer and sell in chat
- Small teams that want AI answers priced by resolution
- Support teams that want agents to step in on AI chats

## Worth knowing

- Resolutions are capped (10 on Essential, 200 on Growth); an extra pack of 50 costs $49.50.
- Essential limits workflow rules, proactive campaigns to 3 and tracks 50 live visitors; chat summaries need Growth.
- Prices are per user, so the cost rises with each agent added on top of resolution packs.
- Enterprise features such as SSO, audit logs and a white-label widget need a sales conversation.

## ToolGPA grades

**GPA: 2.2 out of 4**, graded Nov 13, 2026. ChatBot is an AI customer service agent and chatbot builder from Text. Essential is $19 a user a month, but it includes 10 AI resolutions, and Growth is $79.

- **Value for money: C.** $19 a user a month billed yearly, but the AI is capped at 10 resolutions, and Growth at $79 is above the dearer quarter of $45.
- **Free plan and trial: C.** A 14-day trial with no card. No free plan.
- **Features: C.** An AI agent, skills, a copilot, inbox and ticketing and channels. Resolutions are capped at 10 on Essential and 200 on Growth.
- **Ease of use: C.** No store rating on record. The AI agent needs training and channels need connecting.
- **Platforms and integrations: B.** Web only, with Messenger, WhatsApp, SMS, Shopify, WordPress and Slack.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from ChatBot's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- ChatBot's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
- It stands best on platforms and integrations (B, above 12 of 92) and worst on features (C, above 3).
- Its paid plans start at $19 a month for each person, against a middle price of $29 for the category: 18 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 8 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace ChatBot you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $228 a year.

- You could make: Help desk: an app builder makes this well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: Connections to other products, each kept working as those products change.
- You could not: A chatbot builder hooked into the messaging apps.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Facebook Messenger, Twilio SMS, Klaviyo, WhatsApp, WordPress, Shopify, WooCommerce, Slack

**Tags:** Chatbots, AI support agent, Live chat, Help desk, WhatsApp messaging, Workflow automation, AI features

## Alternatives

- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/chatbot-com-vs-tidio)
- [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-chatbot-com)
- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/chatbot-com-vs-intercom)
- [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/chatbot-com-vs-livechat)
- [Siena AI](https://toolgpa.com/tools/siena-ai): AI customer service agent for ecommerce and consumer brands. [Compare](https://toolgpa.com/compare/chatbot-com-vs-siena-ai)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://www.chatbot.com/pricing/
- https://www.chatbot.com/

Page: https://toolgpa.com/tools/chatbot-com
Listed by ToolGPA (toolgpa.com).