# ChatGen review (2026): is it worth $79 a month? > Hybrid chatbot and live chat platform for lead capture and support Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. ChatGen is a chatbot platform that combines automated flows with live chat agents. Bots qualify leads and route them to sales reps, and the same dashboard shows website visitors in real time. It lists WhatsApp, Messenger, Twitter and Slack among its channels. Plans are priced by agent seats and conversations. - **Category:** SMS & Chat Marketing - **Made by:** DbyDx Technologies Private Limited - **Website:** https://chatgen.ai - **Runs on:** Web - **Who should skip it:** Tight if you grow: conversations stop at 1K, 2K or 5K a month. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, ChatGen is a paid product with a free trial, starting at $79 per month for 1K conversations and 5 agent seats. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** Free trial offered; its length is not stated on the pricing page. | Plan | Price | What you get | | --- | --- | --- | | Starter | $79 per month for 1K conversations, billing view not confirmed | 5 agent logins, custom branding and Facebook Messenger. | | Business | $149 per month for 2K conversations, billing view not confirmed | 10 agent logins, intelligent routing and Slack integration. | | Business Pro | $199 per month for 5K conversations, billing view not confirmed | 12 agent logins, IP whitelisting and an FAQ bot. | | Business Elite | Custom | Unlimited conversations, visitor data unmasking and an AI bot builder in beta; sold through a demo. | Read from https://chatgen.ai/pricing/ on Nov 13, 2026. Prices change, so confirm with ChatGen before buying. ## Key features - **Lead qualification bots:** Bots ask questions around the clock and pass qualified leads to sales representatives. - **Intelligent routing:** Conversations can be routed to chosen reps at any stage of a bot flow; the feature starts on Business. - **Live view and live chat:** See visitors on the site in real time, start a chat with them, or let the bot hand a visitor to an agent. - **Conversational landing pages:** Branded landing pages run a bot conversation, intended for lead-generation campaigns. - **Analytics and reports:** Overall analytics, individual agent reports, meeting reports and conversation analysis are listed. ## Good for - Small sales and support teams adding a lead-capture bot to a site - Teams that want bot and human agents in one dashboard - Companies deploying bots on WhatsApp or Messenger ## Worth knowing - Plans cap conversations (1K, 2K or 5K) and agent seats (5, 10 or 12). - The pricing page has a Monthly and Yearly toggle; only one view was readable, so the other prices are not recorded. - WhatsApp and Salesforce appear in the plan comparison table, which does not show which tier includes them. - The page footer reads 2022, so some pages may be older than the 2026 pricing. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. ChatGen is a chatbot and live chat tool for qualifying leads, from $79 a month. But conversations are capped at 1K to 5K and agent seats at 5 to 12, the trial length isn't stated, and the pages carry a 2022 footer. - **Value for money: C.** $79 a month for 1K conversations and 5 agent seats, $149 for 2K and $199 for 5K. That's the upper part of this category's range, and only one billing view was readable. - **Free plan and trial: D.** A free trial is offered, but its length and whether it needs a card aren't stated. - **Features: C.** Lead qualification bots, routing, live view and chat, landing pages and analytics. It isn't shown which tier includes WhatsApp or Salesforce. - **Ease of use: C.** No store rating on record. There are bots to configure and channels to connect. - **Platforms and integrations: B.** Web, with WhatsApp, Messenger, Slack, Salesforce, HubSpot, Zapier and WordPress listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from ChatGen's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among SMS and chat marketing tools - ChatGen's GPA of 2.0 is higher than 27 of the 77 other SMS and chat marketing tools we grade, and level with 19. - It stands best on platforms and integrations (B, above 19 of 77) and worst on free plan and trial (D, above 24). - Its paid plans start at $79 a month for each person, against a middle price of $36 for the category: 40 of the 50 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 6 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/chat-marketing ## Keep it, or make your own? **Keep it.** To replace ChatGen you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one. It costs $948 a year. - You could make: Reports: an app builder makes this well. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: Email sent in volume that still reaches the inbox. - You could not: A chatbot builder hooked into the messaging apps. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, WhatsApp, Facebook Messenger and Slack among them. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WhatsApp, Facebook Messenger, Slack, Salesforce, HubSpot, Zapier, WordPress, Google Analytics **Tags:** Chatbots, Live chat, WhatsApp messaging, Marketing automation, Reports ## Alternatives - [BotPenguin](https://toolgpa.com/tools/botpenguin): No-code chatbot builder for WhatsApp, Instagram, Messenger and web. [Compare](https://toolgpa.com/compare/botpenguin-vs-chatgen) - [Botsify](https://toolgpa.com/tools/botsify): AI agent builder sold to agencies as a whitelabel platform. [Compare](https://toolgpa.com/compare/botsify-vs-chatgen) - [Landbot](https://toolgpa.com/tools/landbot): No-code chatbot and AI agent builder for websites and WhatsApp. [Compare](https://toolgpa.com/compare/chatgen-vs-landbot) - [Chatfuel](https://toolgpa.com/tools/chatfuel): AI chatbots for WhatsApp, Instagram and Facebook with a usage wallet. [Compare](https://toolgpa.com/compare/chatfuel-vs-chatgen) - [Verloop.io](https://toolgpa.com/tools/verloop): Conversational AI platform for customer support on chat and voice. [Compare](https://toolgpa.com/compare/chatgen-vs-verloop) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://chatgen.ai/pricing/ - https://chatgen.ai Page: https://toolgpa.com/tools/chatgen Listed by ToolGPA (toolgpa.com).