# Chatlio review (2026): is it worth $30 a month? > Website live chat that your team answers from Slack, Teams or Discord Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Chatlio puts a chat widget on a website and routes each visitor conversation into the team's existing chat app, where operators reply without opening a separate inbox. It supports Slack, Microsoft Teams and Discord. Plans are priced by operators and monthly conversations instead of per seat. - **Category:** Help Desks & Live Chat - **Made by:** Chatlio LLC (since 2015) - **Website:** https://chatlio.com - **Runs on:** Web - **Who should skip it:** Tight if you want triggers, saved replies or bots, because Mini lacks them and Team is $70. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Chatlio is a paid product with a free trial, starting at $30 per month for 2 operators, billed monthly. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 30-day free trial on every plan, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Mini | $30 per month for up to 2 operators, billed monthly | 2 operators, 1 widget and 250 conversations a month, with reports, API and webhooks. | | Team | $70 per month for up to 5 operators, billed monthly | 5 operators, 2 widgets, 2,000 conversations; adds triggers, saved replies, bots. Shown as a launch price; regular $100. | | Business | $200 per month for up to 15 operators, billed monthly | 15 operators, 10 widgets, 6,000 conversations a month and priority support. | | Scale | $500 per month for up to 50 operators, billed monthly | 50 operators, 25 widgets, 20,000 conversations a month, invoice payment and a direct line to the founder. | Read from https://chatlio.com/pricing on Nov 13, 2026. Prices change, so confirm with Chatlio before buying. ## Key features - **Answer chats from Slack, Teams or Discord:** Each visitor conversation opens in its own channel, so several teammates can join one chat and several chats can run at once. - **Widget styling and CSS access:** Every plan allows unlimited domains, full widget customization and CSS changes; the Team plan and up adds a white-label widget. - **Triggers and pre-chat questions:** Automatic chat invitations, pre-chat questions for lead qualification and saved replies are included from the Team plan. - **Visitor context:** Operators see where the visitor is on the site, their location, browser and operating system, plus data sent with the JavaScript identify call. - **Operating hours and offline mode:** Set hours for the widget; outside them it can show an email form or hide itself. - **API and webhooks:** A widget API, server API and webhooks come on every plan, for example to export transcripts to other systems. ## Good for - Small teams that already work in Slack, Teams or Discord - Sites that want chat without a per-seat help desk bill - Founders answering visitors directly from a phone via Slack ## Worth knowing - Replies happen inside Slack, Teams or Discord; there is no separate Chatlio mobile app. - Mini has no triggers, saved replies, custom bots or white-label widget; those start at Team. - Slack restricted accounts and single-channel guests cannot answer chats without being invited to each one. - Plans cap conversations per month, from 250 on Mini to 20,000 on Scale. ## ToolGPA grades **GPA: 2.4 out of 4**, graded Nov 13, 2026. Chatlio is website live chat that your team answers from Slack, Teams or Discord. Mini is $30 a month for 2 operators and 250 conversations, and the useful extras start at Team. - **Value for money: B.** $30 a month for 2 operators, $15 each, inside the category's cheaper quarter of $19. Team is $70 for 5. - **Free plan and trial: C.** A 30-day free trial on every plan with no card needed. No free plan. - **Features: C.** Live chat, styling, visitor context, hours and an API. It does that job fully, but it is a smaller job than a help desk, with no ticketing. - **Ease of use: C.** No store rating on record. You install the widget and link a chat app. - **Platforms and integrations: B.** Web widget answered through Slack, Teams or Discord, with an API and webhooks, but no app of its own. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Chatlio's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Chatlio's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17. - It stands best on value for money (B, above 65 of 92) and worst on features (C, above 3). - Its paid plans start at $30 a month, against a middle price of $29 for the category: 44 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Chatlio you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $360 a year. - You could not: One mailbox that several people work at once. - You could not: Connections to other products, each kept working as those products change. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Slack, Microsoft Teams, Discord **Tags:** Live chat, Shared inbox, Chatbots, Public API, Workflow automation ## Alternatives - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/chatlio-vs-tawk-to) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/chatlio-vs-crisp) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/chatlio-vs-livechat) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/chatlio-vs-tidio) - [Olark](https://toolgpa.com/tools/olark): Live chat for websites, with an optional flat-fee AI agent. [Compare](https://toolgpa.com/compare/chatlio-vs-olark) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://chatlio.com/pricing - https://chatlio.com/ - https://chatlio.com/about Page: https://toolgpa.com/tools/chatlio Listed by ToolGPA (toolgpa.com).