# Chatra review (2026): is the free plan enough? > Live chat with chatbots, email and social inboxes, now part of Brevo Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Chatra is a live chat service for websites and online stores, with a messenger mode, a real-time list of visitors, chatbots and an inbox that also handles email, Facebook Messenger and Instagram. It is priced per agent, with a free plan for one agent, and says it is now a Brevo company. - **Category:** Help Desks & Live Chat - **Made by:** Chatra - **Website:** https://chatra.com - **Runs on:** Web, iOS, Android - **Who should skip it:** Tight if you stay free, with 5 chats a month. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Chatra has a free plan, and paid plans start at $25 per agent / month, billed yearly ($31 billed monthly). - **Pricing model:** Free plan - **Free plan:** Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month. - **Free trial:** 10-day free trial of paid plans, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info. | | Essential | $25 per agent / month, billed yearly ($31 billed monthly) | Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools. | | Pro | $33 per agent / month, billed yearly ($41 billed monthly) | Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats. | Read from https://chatra.com/plans/ on Nov 12, 2026. Prices change, so confirm with Chatra before buying. ## Key features - **Live chat widget:** Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later. - **Email, Facebook and Instagram:** A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans. - **Visitor list:** A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message. - **Chatbots and triggers:** A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior. - **Mobile apps and API:** iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software. ## Good for - Online stores on Shopify, WooCommerce or BigCommerce that want chat - A solo owner who needs one free agent seat - Small support teams paying per agent ## Worth knowing - The free plan allows one agent and 5 chats a month, so it suits testing more than steady use. - Email, Facebook Messenger and Instagram channels are not on the free plan. - Pricing is per agent per month; the page does not show volume discounts. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. Chatra is a live chat tool with a free plan for one agent, capped at 5 chats a month. Email, Messenger and Instagram channels need Essential at $25 an agent. - **Value for money: C.** $25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category. - **Free plan and trial: C.** A free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card. - **Features: C.** Chat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing. - **Ease of use: C.** No store rating on record. A widget and triggers to set up. - **Platforms and integrations: B.** Web plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Chatra's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Chatra's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10. - It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3). - Its paid plans start at $25 a month for each person, against a middle price of $29 for the category: 24 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 14 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Chatra you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $300 a year. - You could make: Help desk: an app builder makes this well. - You could not: One mailbox that several people work at once. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, WordPress, Shopify and WooCommerce among them. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WordPress, Shopify, WooCommerce, BigCommerce, Slack, Help Scout, Zapier, Ecwid **Tags:** Live chat, Chatbots, Shared inbox, Help desk ## Alternatives - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/chatra-vs-tawk-to) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/chatra-vs-tidio) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/chatra-vs-crisp) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/chatra-vs-livechat) - [Smartsupp](https://toolgpa.com/tools/smartsupp): Live chat, WhatsApp and email inbox with the Mira AI shopping agent. [Compare](https://toolgpa.com/compare/chatra-vs-smartsupp) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://chatra.com/plans/ - https://chatra.com/ Page: https://toolgpa.com/tools/chatra Listed by ToolGPA (toolgpa.com).