# CloudCall review (2026): is it worth $15 a month per user, billed yearly? > Business calling and texting that logs to your recruiting CRM Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. CloudCall is a cloud phone service sold per user, built around recruitment and sales teams that live in a CRM or applicant tracking system. Calls and texts are saved to the CRM record, and higher plans add AI call summaries, coaching tools and outbound dialers. - **Category:** Business Phone Systems - **Made by:** CloudCall (since 2012) - **Website:** https://cloudcall.com - **Runs on:** Web, macOS, Windows, iOS, Android, Browser extension - **Who should skip it:** Tight if you are under 5 people: there is a 5-user seat minimum. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, CloudCall is a paid product, starting at $15 per user / month, billed annually ($20 billed monthly). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | o1 Starter | $15 per user / month, billed annually ($20 billed monthly) | Essential calling and texting with unlimited US and Canada calling, 3 months of call storage and Azure or Google sign-on. | | o1 Pro | $24 per user / month, billed annually ($33 billed monthly) | Adds AI call summaries, monitor, whisper and barge, team administration, 6 months of call storage and calls to 13 more countries. | | o1 Advanced | $35 per user / month, billed annually ($45 billed monthly) | Adds summaries synced to the CRM, voicemail drop, power dialer, campaign management, 12 months of storage and 25 countries. | Read from https://cloudcall.com/pricing-o1/ on Nov 13, 2026. Prices change, so confirm with CloudCall before buying. ## Key features - **CRM and ATS integration:** Calls, contacts and messages sync with supported CRMs such as Bullhorn, Salesforce, Vincere, JobDiva and LaborEdge. Pro and Advanced plans list this feature. - **AI call summaries:** Pro and Advanced plans give full call transcriptions and AI summaries; Advanced syncs the summary to the CRM record. - **Live call coaching:** Supervisors can monitor, whisper and barge on live calls from the Pro plan up. - **Outbound dialing tools:** Power dialer, voicemail drop, local presence, call queues and campaign management are part of the Advanced plan. - **Apps on every device:** Desktop apps for Mac and Windows, iOS and Android apps, and a Chrome extension for click-to-call and click-to-SMS. ## Good for - Staffing and recruiting teams that work inside Bullhorn or a similar ATS - Sales teams that make high-volume outbound calls - Supervisors who coach agents on live calls ## Worth knowing - A 5-user seat minimum applies, and seat reductions and downgrades are only available at contract renewal. - Starter's unlimited calling excludes premium numbers; calls to other countries need a plan with more countries or an add-on. - Add-ons cost extra: 25 countries is $14 per user / month annually, 200 countries is $30, and 2,000 more US and Canada texts is $16.99. - The pricing page shows US dollar and UK pound prices together, and per-user text allowances differ by region. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. CloudCall is a cloud phone built for recruiters and sales teams, saving calls and texts to the CRM record from $15 a user a month. But it has a 5-seat minimum, AI summaries start on the $24 plan, and there is no free plan or trial. - **Value for money: C.** $15 to $35 a user a month on yearly billing, with the middle of the category at $19. - **Free plan and trial: F.** No free plan or trial on the pricing page. - **Features: C.** CRM and ATS logging, texting and dialers, with summaries, coaching and the power dialer held back for dearer plans. - **Ease of use: C.** No store rating on record, and you connect a CRM or ATS to get its main value. - **Platforms and integrations: A.** Web, Mac, Windows, iPhone, Android and a browser extension, with CRM integrations. These are ToolGPA's own grades. Graded from this listing, whose facts were read from CloudCall's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - CloudCall's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18. - It stands best on platforms and integrations (A, above 58 of 77) and worst on free plan and trial (F, above 0). - Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 18 of the 49 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace CloudCall you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $180 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Texts from a business number, registered with the carriers. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Bullhorn, Salesforce and Vincere among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: People on the other end: coaches. No app builder makes those. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Bullhorn, Salesforce, Vincere, JobDiva, LaborEdge, Tracker **Tags:** Business phone line, Business texting, AI features ## Alternatives - [Aircall](https://toolgpa.com/tools/aircall): Cloud phone system for sales and support teams, with AI voice agents. [Compare](https://toolgpa.com/compare/aircall-vs-cloudcall) - [JustCall](https://toolgpa.com/tools/justcall): Cloud phone and SMS system for sales and support teams. [Compare](https://toolgpa.com/compare/cloudcall-vs-justcall) - [Kixie](https://toolgpa.com/tools/kixie): Calling and texting platform for sales teams that work in a CRM. [Compare](https://toolgpa.com/compare/cloudcall-vs-kixie) - [Ringover](https://toolgpa.com/tools/ringover): Cloud phone system and AI call tools for sales and support teams. [Compare](https://toolgpa.com/compare/cloudcall-vs-ringover) - [Readymode](https://toolgpa.com/tools/readymode): Cloud predictive dialer with a built-in CRM for outbound call teams. [Compare](https://toolgpa.com/compare/cloudcall-vs-readymode) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://cloudcall.com/pricing-o1/ - https://cloudcall.com/about-us/ - https://cloudcall.com/downloads/o1/ - https://cloudcall.com Page: https://toolgpa.com/tools/cloudcall Listed by ToolGPA (toolgpa.com).