# CloudTalk

> Cloud call center phone system with dialers and AI voice agents

CloudTalk is a cloud phone system for sales and support teams, with numbers in more than 160 countries, call queues, IVR and a visual call flow builder. US plans include unlimited calling to the US and Canada. Dialers, AI call transcripts and AI voice agents that answer calls are sold as add-ons or come with the top plan.

- **Category:** Business Phone Systems
- **Made by:** CloudTalk
- **Website:** https://www.cloudtalk.io
- **Runs on:** Web, macOS, Windows, Linux, iOS, Android
- **Facts last checked:** Oct 17, 2026

## Pricing

CloudTalk is a paid product with a free trial, starting at $25 per user / month, billed annually ($34 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial with 50 AI Voice Agent minutes, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Starter | $25 per user / month, billed annually ($34 billed monthly) | Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations. |
| Essential | $29 per user / month, billed annually ($39 billed monthly) | Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks. |
| Expert | $49 per user / month, billed annually ($69 billed monthly) | Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support. |

Read from https://www.cloudtalk.io/pricing/ on Oct 17, 2026. Prices change, so confirm with CloudTalk before buying.

## Ways to pay less

- **About 30% off with annual billing** (Annual discount): CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly. Source: https://www.cloudtalk.io/pricing/

## Key features

- **Numbers in 160+ countries:** Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- **Call flow designer and IVR:** A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- **Power and parallel dialers:** A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- **SMS, MMS and WhatsApp:** Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- **AI Conversation Intelligence:** An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- **AI Voice Agents:** AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.

## Good for

- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot

## Worth knowing

- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.

## ToolGPA grades

**GPA: 2.4 out of 4**, graded Oct 17, 2026. CloudTalk is a call center phone system: numbers in 160-plus countries, queues, a visual call flow builder and dialers for sales teams. Starter is $25 a person a month billed yearly, but texting, phone menus and integrations all wait for Essential at $29. Numbers cost extra too, from $6 a month for a US one.

- **Value for money: D.** $25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6.
- **Free plan and trial: C.** A 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan.
- **Features: B.** Numbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert.
- **Ease of use: C.** No App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while.
- **Platforms and integrations: A.** Web, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from CloudTalk's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among business phone systems

- CloudTalk's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4.
- It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (D, above 0).
- Its paid plans start at $25 a month for each person, against a middle price of $19 for the category: 14 of the 16 others that charge start lower.
- On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/business-phones

## Keep it, or make your own?

**Keep it.** To replace CloudTalk you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $300 a year.

- You could not: Phone numbers and calls carried over the phone network.
- You could not: Texts from a business number, registered with the carriers.
- You could not: Speech turned into text you can trust.
- You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Salesforce, Zoho CRM and Microsoft Teams among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Salesforce, Zoho CRM, Microsoft Teams, Slack, Intercom, Front, GoHighLevel, Greenhouse

**Tags:** Business phone line, Business texting, Transcription, AI features, Public API

## Alternatives

- [Aircall](https://toolgpa.com/tools/aircall): Cloud phone system for sales and support teams, with AI voice agents. [Compare](https://toolgpa.com/compare/aircall-vs-cloudtalk)
- [JustCall](https://toolgpa.com/tools/justcall): Cloud phone and SMS system for sales and support teams. [Compare](https://toolgpa.com/compare/cloudtalk-vs-justcall)
- [Dialpad](https://toolgpa.com/tools/dialpad): AI business phone with live call transcripts and call summaries. [Compare](https://toolgpa.com/compare/cloudtalk-vs-dialpad)
- [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/cloudtalk-vs-ringcentral)
- [Kixie](https://toolgpa.com/tools/kixie): Calling and texting platform for sales teams that work in a CRM. [Compare](https://toolgpa.com/compare/cloudtalk-vs-kixie)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://www.cloudtalk.io/pricing/
- https://www.cloudtalk.io/virtual-number-usa/
- https://www.cloudtalk.io/download-app/
- https://www.cloudtalk.io/integrations/

Page: https://toolgpa.com/tools/cloudtalk
Listed by ToolGPA (toolgpa.com).