# Comm100 review (2026): is it worth $31 a month, billed yearly?

> Live chat, ticketing and AI agents for support teams

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

Comm100 is an omnichannel customer service platform from a Canadian company. Live chat is sold as per-agent plans with a 30-day trial, while ticketing and messaging, voice, booking and its AI products are quoted through sales. Agents work from a browser, desktop apps or mobile apps.

- **Category:** Help Desks & Live Chat
- **Made by:** Comm100 Network Corporation
- **Website:** https://www.comm100.com
- **Runs on:** Web, Windows, macOS, iOS, Android
- **Who should skip it:** Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, Comm100 is a paid product with a free trial, starting at $31 per agent / month, billed annually ($39 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free 30-day trial of the Live Chat Startup and Plus plans.

| Plan | Price | What you get |
| --- | --- | --- |
| Live Chat Startup | $31 per agent / month, billed annually ($39 billed monthly) | Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting. |
| Live Chat Plus | $55 per agent / month, billed annually ($69 billed monthly) | Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting. |
| Live Chat Ultra | Custom | Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting. |
| AI Agent | Custom | Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales. |
| Ticketing & Messaging | Custom | One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page. |

Read from https://www.comm100.com/pricing/ on Nov 13, 2026. Prices change, so confirm with Comm100 before buying.

## Ways to pay less

- **20% off when billed annually** (Annual discount): The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans. Source: https://www.comm100.com/pricing/
- **Discounted pricing for non-profits** (Nonprofit): The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales. Source: https://www.comm100.com/pricing/

## Key features

- **Live chat with routing:** Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- **AI Agent:** A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- **AI Copilot for agents:** Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- **Ticketing and messaging:** Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- **Agent apps on every device:** Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- **Cloud or on-premise deployment:** The company's about page says customers can choose cloud or on-premise deployment.

## Good for

- Support teams that want live chat first and ticketing or AI later
- Organizations that need on-premise or HIPAA-oriented deployments
- Teams that want agents on desktop and mobile apps

## Worth knowing

- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Nov 13, 2026. Comm100 sells live chat per agent, at $31 a month on yearly billing, and quotes ticketing, AI agents, voice and booking through sales. The agents work from a browser, desktop apps or phone apps. Beyond live chat nothing has a public price, and each agent needs its own licence.

- **Value for money: C.** $31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price.
- **Free plan and trial: C.** A 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan.
- **Features: B.** Live chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only.
- **Ease of use: C.** No store rating on record. Agents, routing and channels have to be set up first.
- **Platforms and integrations: A.** Web, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Comm100 Network Corporation's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Comm100's GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade, and level with 10.
- It stands best on platforms and integrations (A, above 84 of 92) and worst on ease of use (C, above 5).
- Its paid plans start at $31 a month for each person, against a middle price of $29 for the category: 45 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Comm100 you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade. It costs $372 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A chatbot builder hooked into the messaging apps.
- You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Salesforce, Zendesk, HubSpot

**Tags:** Live chat, Help desk, AI support agent, Chatbots, Help center, AI features

## Alternatives

- [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/comm100-vs-livechat)
- [LiveAgent](https://toolgpa.com/tools/liveagent): Help desk with email tickets, live chat, call center and AI agents. [Compare](https://toolgpa.com/compare/comm100-vs-liveagent)
- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/comm100-vs-tidio)
- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/comm100-vs-zendesk)
- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/comm100-vs-intercom)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://www.comm100.com/pricing/
- https://www.comm100.com/
- https://www.comm100.com/platform/livechat/
- https://www.comm100.com/platform/app-download/
- https://www.comm100.com/company/about/
- https://www.comm100.com/integrations/

Page: https://toolgpa.com/tools/comm100
Listed by ToolGPA (toolgpa.com).