# Convin review (2026): is the free plan enough? > Call-center conversation intelligence, QA scoring and agent coaching Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Convin analyzes customer calls, chats and emails for contact centers. It scores conversations against quality templates, gives agents live prompts, summarizes interactions and assigns coaching. It also sells AI voice agents. It is built for support and sales operations teams, not for individuals taking notes in their own meetings. - **Category:** AI Meeting Notes - **Made by:** Convin - **Website:** https://convin.ai - **Runs on:** Web - **Who should skip it:** Skip it if you want AI scoring at no charge, as the free offer is manual QA. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Convin has a free plan. - **Pricing model:** Free plan - **Free plan:** Quality Management Software is labeled free: a manual QA platform with audit templates, an audit workflow and a reporting dashboard. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Quality Management | $0 | Manual QA platform with audit templates, audit workflow, reports, alerts and an agent rebuttal system. | | CX Suite | Custom | AI phone calls, real-time agent assist, automated QA and coaching, and voice of customer; quoted on a demo call. | Read from https://convin.ai/pricing on Nov 13, 2026. Prices change, so confirm with Convin before buying. ## Key features - **Automated quality assurance:** Scores 100% of calls, chats and emails against a scorecard, with sampling, a manual audit workflow and alerts. - **Real-time agent assist:** Shows live transcripts, call-script guidance and prompts to agents, with a supervisor dashboard for sentiment and violations. - **Voice of customer insights:** Summaries, entity detection, sentiment analysis, win-loss analysis and lead propensity, CSAT and collection scoring. - **Automated agent coaching:** Assigns coaching sessions by agent, with peer-to-peer coaching, daily feedback, a leaderboard and an AI learning module. - **AI phone agents:** Voice bots with multilingual support that hand off to a live agent, update CRM fields and run follow-up campaigns. ## Good for - Contact centers that want every call scored for quality instead of a sample - Operations teams coaching agents from call data ## Worth knowing - Prices are not published; the pricing page describes customized plans and a demo request. - The free offer is a manual QA tool; the AI suites are quoted on request. - It targets contact centers and sales floors, so it is not a personal meeting-notes app. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Convin scores calls and coaches agents for contact centres and sales floors. The free part is a manual QA tool, and the AI suites are quoted on request. - **Value for money: C.** Only the manual QA tool is free. The AI suites have no published price, so they sit mid-field until a quote. - **Free plan and trial: C.** The free Quality Management tool has audit templates, a workflow and reporting, but it is manual. The AI suites are paid. - **Features: C.** Automated QA, agent assist, voice-of-customer insights, coaching and AI phone agents, but the free part does none of the AI. - **Ease of use: C.** No store rating on record. It is rolled out across a contact centre. - **Platforms and integrations: C.** Web only, and no integrations are listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Convin's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI meeting note takers - Convin's GPA of 2.0 is higher than 11 of the 89 other AI meeting note takers we grade, and level with 8. The category's chart of price against score: https://toolgpa.com/charts/ai-meeting-notes ## Keep it, or make your own? **Keep it.** To replace Convin you would be making a bot that joins your calls and turns the talk into notes. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 70 of the 89 other AI meeting note takers grade higher. - You could make: Reports: an app builder makes this well. - You could not: A bot that joins your calls and turns the talk into notes. - You could not: Speech turned into text you can trust. - You could not: A chatbot builder hooked into the messaging apps. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: People on the other end: coaches. No app builder makes those. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Transcription, Meeting notes, AI features, Reports, Chatbots ## Alternatives - [Observe.AI](https://toolgpa.com/tools/observe-ai): AI agents and call analytics for customer service teams. [Compare](https://toolgpa.com/compare/convin-vs-observe-ai) - [Gong](https://toolgpa.com/tools/gong): Revenue AI platform that records and analyzes sales conversations. [Compare](https://toolgpa.com/compare/convin-vs-gong) - [Jiminny](https://toolgpa.com/tools/jiminny): Conversation intelligence that records sales calls and updates the CRM. [Compare](https://toolgpa.com/compare/convin-vs-jiminny) - [Attention](https://toolgpa.com/tools/attention): Sales call recording with AI agents that update your CRM. [Compare](https://toolgpa.com/compare/attention-vs-convin) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://convin.ai/pricing - https://convin.ai/ Page: https://toolgpa.com/tools/convin Listed by ToolGPA (toolgpa.com).