# Crisp

> Live chat and shared inbox priced per workspace, not per seat

Crisp is a customer messaging suite built around a website chat widget and a shared inbox that also takes email, social and messaging apps. It charges a flat monthly price per workspace with a set number of seats and no limit on conversations, and its Hugo AI agent runs on credits included with each paid plan.

- **Category:** Help Desks & Live Chat
- **Made by:** Crisp IM SAS (since 2015)
- **Website:** https://crisp.chat
- **Runs on:** Web, macOS, Windows, iOS, Android
- **Facts last checked:** Oct 17, 2026

## Pricing

Crisp has a free plan. Paid plans start at $45 per workspace / month, with 4 seats.

- **Pricing model:** Free plan
- **Free plan:** 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.
- **Free trial:** 14-day free trial of any plan.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | 2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI. |
| Mini | $45 per workspace / month, with 4 seats | Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations. |
| Essentials | $95 per workspace / month, with 10 seats | Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450). |
| Plus | $295 per workspace / month for 20 seats, plus $10 per extra agent | Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations. |
| Enterprise | Custom | A custom plan arranged with Crisp for larger needs. |

Read from https://crisp.chat/en/pricing/ on Oct 17, 2026. Prices change, so confirm with Crisp before buying.

## Ways to pay less

- **50% off for nonprofits** (Nonprofit): Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat. Source: https://crisp.chat/en/pricing/
- **50% off for students** (Education): Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat. Source: https://crisp.chat/en/pricing/
- **20% off extra workspaces** (Other savings): Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat. Source: https://crisp.chat/en/pricing/

## Key features

- **Chat widget:** A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- **Shared inbox for every channel:** Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- **Hugo AI agent:** An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- **Chatbot and workflow builder:** A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- **Help center:** A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- **Unlimited conversations:** Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.

## Good for

- Small teams that want chat and email support at a flat monthly price
- Online stores on Shopify, WooCommerce or WordPress
- Teams that dislike being billed per conversation

## Worth knowing

- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Oct 17, 2026. Crisp gives you a website chat box and a shared inbox at a flat price per workspace, with no limit on conversations, so a busy month doesn't cost more. It runs on every device, too. But the useful channels, WhatsApp, Instagram and a help center, wait on the $95 plan, and the AI agent is capped by credits.

- **Value for money: C.** Mini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start.
- **Free plan and trial: C.** A free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI.
- **Features: B.** Chat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus.
- **Ease of use: C.** 4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up.
- **Platforms and integrations: A.** Web, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Crisp's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Crisp's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
- It stands best on platforms and integrations (A, above 16 of 19) and worst on ease of use (C, above 0).
- Its paid plans start at $45 a month, against a middle price of $24.17 for the category: 17 of the 18 others that charge start lower.
- On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Crisp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $540 a year.

- You could make: Help center: an app builder makes this well.
- You could not: One mailbox that several people work at once.
- You could not: An AI model answering your customers from your own help articles.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other.
- You could not: It plugs into other products, Shopify, WordPress and WooCommerce among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: Hooks into the device itself: widgets.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## What people say

- **App Store rating of the iPhone and iPad app:** 4.4 out of 5 from 522 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1085770229

## Works with

Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe, Salesforce

**Tags:** Live chat, Shared inbox, Help center, AI support agent, AI features, Public API

## Alternatives

- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/crisp-vs-tidio)
- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/crisp-vs-intercom)
- [Chatwoot](https://toolgpa.com/tools/chatwoot): Open-source support inbox you can self-host or use in the cloud. [Compare](https://toolgpa.com/compare/chatwoot-vs-crisp)
- [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/crisp-vs-tawk-to)
- [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/crisp-vs-livechat)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://crisp.chat/en/pricing/
- https://crisp.chat/en/about/
- https://apps.apple.com/us/app/crisp/id1085770229
- https://play.google.com/store/apps/details?id=im.crisp.app

Page: https://toolgpa.com/tools/crisp
Listed by ToolGPA (toolgpa.com).