# CRM.io review (2026): is it worth it? > AI-native CRM from the team behind Agile CRM, with a free plan Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. CRM.io is a CRM from the team that built Agile CRM, part of its 500agents suite of products. It covers contacts, companies, multi-pipeline deals, tasks, calendar, email campaigns, a browser dialer and AI chatbots and voice agents. The site advertises a free plan for small teams but publishes no price list. - **Category:** CRM Software - **Made by:** CRM.io - **Website:** https://crm.io - **Runs on:** Web, Browser extension - **Who should skip it:** Skip it if you need to know prices first, as there is no pricing page. - **Facts last checked:** Nov 13, 2026 ## Pricing CRM.io's current pricing could not be confirmed from its own site. ## Key features - **Contacts and companies:** A shared contact database with smart segments, CSV import and export, social enrichment and bulk account actions. - **Deals and pipelines:** Multiple pipelines with custom stages, table and kanban views, lost-reason capture and bulk actions. - **Tasks, cadences and calendar:** Task lists, follow-up cadences and SLA reminders, with Google Calendar sync and team availability views. - **Automations and marketing:** Round-robin assignment, email bots and AI workflows, plus email campaigns, drips and reusable templates. - **Telephony and AI voice:** A browser dialer with calling campaigns through Twilio, WhatsApp and SMS, and ElevenLabs-based AI voice agents. - **LinkedIn Chrome extension:** A Chrome extension captures LinkedIn leads into the pipeline in one click. ## Good for - Small teams that want a free all-in-one CRM to start with - Former Agile CRM users moving to the same team's newer product - Outbound teams that want a dialer and email in the CRM ## Worth knowing - No pricing page exists; plan names, prices and the free plan's limits were not found. - Telephony needs a Twilio connection and AI voice uses ElevenLabs, so those carry their own charges. - SSO and audit logs are listed only for the Enterprise tier. - The product is new, rebuilt from Agile CRM, and its site lists few integrations. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. CRM.io is a rebuilt Agile CRM with contacts, deals, tasks, automations and a free-forever plan. The catch is there's no pricing page, so the free plan's limits and every paid price are unknown, and the product is new. - **Value for money: C.** No pricing page exists, so no price can be set against the $29 middle for CRM. We've left it at the ordinary grade. - **Free plan and trial: C.** The site advertises a free-forever plan with no credit card, but its limits aren't published, so we can't say how far it goes. - **Features: C.** Contacts, deals, tasks, automations, calling and a LinkedIn extension. But calling needs your own Twilio account and AI voice runs on ElevenLabs, and SSO and audit logs are Enterprise only. - **Ease of use: C.** No store rating on record, and the product is new. You'll still set up pipelines, telephony and automations yourself. - **Platforms and integrations: B.** Web app plus a Chrome extension, with Google Calendar, Google Sheets, Twilio, WhatsApp and SendGrid links. No phone or desktop app listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from CRM.io's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among CRM tools - CRM.io's GPA of 2.2 is higher than 50 of the 116 other CRM tools we grade, and level with 25. - It stands best on platforms and integrations (B, above 24 of 116) and worst on features (C, above 1). The category's chart of price against score: https://toolgpa.com/charts/crm ## Keep it, or make your own? **Keep it.** To replace CRM.io you would be making email sent in volume that still reaches the inbox. That is not a weekend's work, with an AI app builder or without one. - You could make: Sales pipeline and kanban boards: an app builder makes these well. - You could not: Email sent in volume that still reaches the inbox. - You could not: Newsletters sent to thousands of people that still reach the inbox. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: Connections to other products, each kept working as those products change. - You could not: A chatbot builder hooked into the messaging apps. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Google Calendar, Google Sheets, Twilio, WhatsApp, LinkedIn, ElevenLabs, SendGrid, Amazon SES **Tags:** Sales pipeline, Kanban boards, Marketing automation, Email campaigns, Chatbots, AI agents, Workflow automation ## Alternatives - [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/crm-io-vs-hubspot) - [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/crm-io-vs-pipedrive) - [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/crm-io-vs-zoho-crm) - [Close](https://toolgpa.com/tools/close): Sales CRM with built-in calling, SMS, email and an AI teammate. [Compare](https://toolgpa.com/compare/close-vs-crm-io) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://crm.io/ - https://crm.io/aboutus Page: https://toolgpa.com/tools/crm-io Listed by ToolGPA (toolgpa.com).