# Customer Lobby review (2026): is it worth $299 a month? > Review requests and customer marketing for home service businesses Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Customer Lobby started in 2008 as a review service and now sells customer retention marketing to HVAC, plumbing, electrical, carpet cleaning, auto and home improvement companies. It syncs with an invoicing system, requests reviews after each job and sends personalized emails, postcards and texts. - **Category:** Customer Review Tools - **Made by:** Customer Lobby (since 2008) - **Website:** https://www.customerlobby.com - **Runs on:** Web - **Who should skip it:** Pricey if you only want reviews: $299 a month plus a $199 activation fee. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Customer Lobby is a paid product, starting at $299 per month, plus $199 activation. - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Reviews | $299 per month, plus $199 one-time activation | Unlimited review requests synced with your invoice system. | | Essentials | $499 per month, plus $199 one-time activation | Review requests plus marketing to up to 230 customers a month with emails and postcards. | | Pro | $999 per month, plus $199 one-time activation | Targets up to 510 customers a month and includes 500 promotional texts a month. | | Master | $1,999 per month, plus $199 one-time activation | Targets up to 1,200 customers a month and includes 1,000 promotional texts a month. | Read from https://www.customerlobby.com/get-more-business/ on Nov 13, 2026. Prices change, so confirm with Customer Lobby before buying. ## Key features - **Review requests after every job:** Follows each transaction with a review request aimed at Google, Facebook and other chosen sites. - **Technician mobile app:** Lets techs ask for a review in the customer's home on the spot. - **Customer marketing:** Uses each customer's history to send personalized emails, postcards and texts. - **Invoice system sync:** Says it connects to more than 150 invoicing systems to choose which customers to contact. - **Spend tracking:** Ties marketing spend back to sold jobs in a dashboard. ## Good for - HVAC, plumbing and electrical companies that want repeat business and reviews together - Service businesses that prefer a managed program with a dedicated success manager ## Worth knowing - Pricing is high for a reviews tool because the plans center on marketing to past customers. - Each plan has a $199 one-time activation fee. - A page also lists a Pro Marketing price starting at $299 with exact pricing set in a demo. - Built for service businesses, not online stores or healthcare. ## ToolGPA grades **GPA: 1.6 out of 4**, graded Nov 13, 2026. Customer Lobby requests reviews after each job and syncs with your invoicing system. Its plans center on marketing to past customers, from $299 a month plus a $199 activation fee. It's built for service businesses such as HVAC and plumbing, not online stores. - **Value for money: D.** Reviews is $299 a month plus $199 activation, and Essentials is $499. The category's dearest tenth starts at $250. - **Free plan and trial: F.** No free plan or trial is on record for this listing. - **Features: C.** Review requests after every job, a technician app, customer marketing, invoice sync and spend tracking. The marketing is most of what the price buys. - **Ease of use: C.** No rating on record, and it syncs with your invoice system before it works. - **Platforms and integrations: B.** Web, a technician mobile app and Google and Facebook review links. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Customer Lobby's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among customer review tools - Customer Lobby's GPA of 1.6 is higher than 1 of the 63 other customer review tools we grade, and level with 6. - It stands best on platforms and integrations (B, above 12 of 63) and worst on free plan and trial (F, above 0). - Its paid plans start at $299 a month, against a middle price of $29 for the category: 47 of the 50 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/reviews ## Keep it, or make your own? **Keep it.** To replace Customer Lobby you would be making newsletters sent to thousands of people that still reach the inbox. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 56 of the 63 other customer review tools grade higher. It costs $3,588 a year. - You could make: Review collection: an app builder makes this well. - You could not: Newsletters sent to thousands of people that still reach the inbox. - You could not: Texts to thousands of numbers, registered with the carriers. - You could not: Connections that pull numbers from dozens of other services. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Google, Facebook **Tags:** Review collection, Email campaigns, SMS marketing, Dashboards ## Alternatives - [NiceJob](https://toolgpa.com/tools/nicejob): Review requests and referrals for local service businesses. [Compare](https://toolgpa.com/compare/customer-lobby-vs-nicejob) - [Birdeye](https://toolgpa.com/tools/birdeye): Review management and AI agents for multi-location local businesses. [Compare](https://toolgpa.com/compare/birdeye-vs-customer-lobby) - [Podium](https://toolgpa.com/tools/podium): Google review requests by text, plus a lead inbox for local businesses. [Compare](https://toolgpa.com/compare/customer-lobby-vs-podium) - [GatherUp](https://toolgpa.com/tools/gatherup): Review requests, NPS surveys and review monitoring per location. [Compare](https://toolgpa.com/compare/customer-lobby-vs-gatherup) - [Broadly](https://toolgpa.com/tools/broadly): Google reviews, AI receptionist and listings for local service firms. [Compare](https://toolgpa.com/compare/broadly-vs-customer-lobby) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.customerlobby.com/ - https://www.customerlobby.com/get-more-business/ - https://www.customerlobby.com/we-know-what-works/ Page: https://toolgpa.com/tools/customer-lobby Listed by ToolGPA (toolgpa.com).