# Customerly review (2026): is it worth €16 a month per seat, billed yearly? > Live chat, shared inbox and AI support with per-seat pricing Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA. Customerly is a customer support platform that combines live chat, a shared inbox, chatflows, a help center, surveys and an AI agent. Plans are priced per seat, with monthly allowances of interactions and AI conversations. Its help center documents the plans, because the pricing page itself could not be read. - **Category:** Help Desks & Live Chat - **Made by:** Customerly - **Website:** https://www.customerly.io - **Runs on:** Web - **Who should skip it:** Tight on Core: 500 interactions, 10 AI conversations and AI-only support. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Customerly is a paid product with a free trial, starting at €16 per seat / month, billed annually. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial on all plans. | Plan | Price | What you get | | --- | --- | --- | | Core | €16 per seat / month, billed annually | 500 interactions and 10 AI conversations a month, 30-day history, AI-only support. | | Growth | €59 per seat / month, billed annually | 1,000 interactions and 20 AI conversations a month, unlimited history, surveys, workflows, integrations. | | Ultimate | €84 per seat / month, billed annually | 5,000 interactions and 50 AI conversations a month, CSAT, live translate, team analytics, human support replies in 30 minutes. | Read from https://docs.customerly.io/en/articles/16052-how-pricing-works on Nov 13, 2026. Prices change, so confirm with Customerly before buying. ## Ways to pay less - **2 months free on annual billing** (Annual discount): The help center says annual billing saves the equivalent of 2 months a year compared with paying monthly. Source: https://docs.customerly.io/en/articles/16052-how-pricing-works ## Key features - **Live chat and shared inbox:** Live chat, reply via email, attachments and typing previews are on every plan, with several inboxes per project. - **Chatflows and workflows:** Flows automate support conversations; advanced chatflow actions and workflows start on the Growth plan. - **AI conversations:** Each plan includes a monthly allowance of AI conversations that never expire, and more cost €0.45 each. An AI Companion add-on is €19 a month per seat. - **Help center:** A knowledge base for customers; multi-language support and analytics for it are on the Ultimate plan. - **Surveys and NPS:** In-chat surveys and NPS from the Growth plan, with CSAT ratings on Ultimate. - **Mobile SDK and API:** Native iOS and Android SDKs add live chat inside a mobile app, and an API and webhooks cover custom work. ## Good for - Small teams that want chat, inbox and AI answers in one tool - Startups on Bubble, WordPress or Next.js sites ## Worth knowing - Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures. - Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response. - The help center says all subscription fees are non-refundable, and cancelling also deletes the project. - Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. Customerly combines live chat, a shared inbox, chatflows, a help center and an AI agent, priced per seat from €16 a month on yearly billing. The cheap Core plan allows 500 interactions and only AI support, while surveys, workflows and integrations start on Growth at €59. Fees are non-refundable and cancelling deletes the project. - **Value for money: C.** €16 a seat a month on yearly billing for Core, under the category's $19 mark, but Core has 500 interactions and AI-only support. The useful parts, workflows and integrations, start on Growth at €59. - **Free plan and trial: C.** A 14-day trial on all plans; the page does not say if a card is needed. There is no free plan. - **Features: C.** Chat, inbox, chatflows, a help center, surveys and AI. The listing shows gaps: interactions are capped per plan and billed per use beyond that. - **Ease of use: C.** No store rating on record. You set up chatflows, the help center and AI before it works well. - **Platforms and integrations: B.** Web only, with a mobile SDK and API, and Zapier, WordPress, Messenger and Google Ads connections. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Customerly's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Customerly's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14. - It stands best on platforms and integrations (B, above 12 of 92) and worst on features (C, above 3). - Its paid plans start at about $17.88 a month for each person, against a middle price of $29 for the category: 17 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 8 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Customerly you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $214.50 a year. - You could make: Help center and surveys: an app builder makes these well. - You could not: One mailbox that several people work at once. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Zapier, WordPress and Facebook Messenger among them, and has an API. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zapier, WordPress, Facebook Messenger, Bubble, Front, Google Ads, Google Analytics **Tags:** Live chat, Shared inbox, AI support agent, Help center, Chatbots, Surveys, Public API ## Alternatives - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-customerly) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/customerly-vs-intercom) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/customerly-vs-tidio) - [HelpCrunch](https://toolgpa.com/tools/helpcrunch): Live chat, shared inbox, chatbot and email in one platform. [Compare](https://toolgpa.com/compare/customerly-vs-helpcrunch) - [Chatwoot](https://toolgpa.com/tools/chatwoot): Open-source support inbox you can self-host or use in the cloud. [Compare](https://toolgpa.com/compare/chatwoot-vs-customerly) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://docs.customerly.io/en/articles/16052-how-pricing-works - https://docs.customerly.io/en - https://docs.customerly.io/en/articles/16053-what-is-an-interaction - https://docs.customerly.io/en/articles/25606-can-i-get-a-refund - https://docs.customerly.io/en/collections/5536-integrations - https://docs.customerly.io/en/collections/5540-plans-and-pricing Page: https://toolgpa.com/tools/customerly Listed by ToolGPA (toolgpa.com).