# Denser review (2026): is the free plan enough? > AI chatbot with cited answers and a helpdesk for handoffs Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Denser builds AI chatbots, called DenserBots, that answer from a company's own websites and files and cite the page each answer came from. Paid plans from Standard add a helpdesk where staff pick up what the bot hands off. Plans are sized by chatbots, team members and monthly queries, and there is a free plan. - **Category:** Help Desks & Live Chat - **Made by:** DenserAI - **Website:** https://denser.ai - **Runs on:** Web - **Who should skip it:** Tight if you stay free: 50 queries a month and one team member. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Denser has a free plan, and paid plans start at $32 per month, billed annually ($39 billed monthly), for 1,500 queries. - **Pricing model:** Free plan - **Free plan:** 1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot. - **Free trial:** 7-day free trial of paid plans, card required. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 1 DenserBot, 1 team member and 50 queries a month. No card needed. | | Starter | $32 per month, 1,500 queries, billed annually ($39 monthly) | 2 DenserBots, 1 team member, 5 actions, cards and playbooks per bot and 30-day query log retention. | | Standard | $96 per month, 7,500 queries, billed annually ($119 monthly) | 4 DenserBots, 5 team members, answer quality insights, the helpdesk ticket queue, talk-to-a-person escalation and Zendesk, Intercom, Freshdesk and HubSpot tickets. | | Business | $320 per month, 15,000 queries, billed annually ($399 monthly) | 8 DenserBots, 10 team members, up to 10,000 pages per bot, 360-day log retention and dedicated accuracy support. | | Enterprise | $720 per month, 50,000 queries, billed annually ($899 monthly) | 50 team members, up to 50,000 pages per bot, priority support, SLAs and a private LLM deployment as an add-on. | Read from https://denser.ai/pricing/ on Nov 12, 2026. Prices change, so confirm with Denser before buying. ## Ways to pay less - **Save 20% with yearly billing** (Annual discount): The pricing page shows yearly plans at 20% off, for example Starter at $384 a year ($32 a month) against $39 billed monthly. Source: https://denser.ai/pricing/ ## Key features - **Cited answers from your content:** Train a bot on websites and files such as PDF, Word, Excel and Google Drive; each reply cites the page it came from. - **Helpdesk handoff:** From Standard, conversations the AI cannot finish go to a ticket queue for staff, with talk-to-a-person escalation. - **Ticket integrations:** Standard and above can hand tickets to Zendesk, Intercom, Freshdesk or HubSpot instead. - **Actions and playbooks:** Bots can take actions such as booking meetings or calling an API, with caps per bot: 1 on Free, 5 on Starter, 10 on Standard, 20 above. - **Ask AI builder:** An assistant that reads your site, proposes changes as cards you apply, and tests the bot with real questions. - **Website, email and voice agents:** The site describes agents that answer on a website, by email and on the phone, plus a Shopify chatbot. ## Good for - Small sites that want a chatbot that cites its sources - Support teams that want AI answers with a ticket queue behind them - Teams that want to try an AI chatbot on a free plan first ## Worth knowing - The free plan allows 50 queries a month and one team member. - The helpdesk, answer quality insights and escalation to a person start at Standard, $96 a month billed annually. - Queries are capped at 1,500, 7,500, 15,000 and 50,000 a month on the paid plans, and the pricing page does not say what extra queries cost. - A private LLM deployment is an Enterprise add-on with no listed price. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 12, 2026. Denser builds chatbots that answer from your content and cite sources, with a free plan of 50 queries a month. The helpdesk queue and escalation to a person start at Standard, $96 a month billed annually. - **Value for money: D.** The useful support parts start at $96 a month on Standard, against a category middle of $29. - **Free plan and trial: C.** A free plan with 50 queries and 1 team member a month, plus a 7-day trial that needs a card. - **Features: C.** Cited answers, actions, playbooks and ticket links. It is an AI answer tool first, a smaller job than a full help desk. - **Ease of use: C.** No store rating on record. Content to load and bots to configure. - **Platforms and integrations: B.** Web, with Zendesk, Intercom, Freshdesk, HubSpot, Shopify and Google Drive. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Denser's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Denser's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9. - It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0). - Its paid plans start at $32 a month, against a middle price of $29 for the category: 36 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Denser you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 42 of the 66 other help desk and live chat tools grade higher. It costs $384 a year. - You could make: Help desk: an app builder makes this well. - You could not: An AI model answering your customers from your own help articles. - You could not: A search engine with an AI model behind it. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, Zendesk, Intercom and Freshdesk among them. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Intercom, Freshdesk, HubSpot, Shopify, Google Drive, Cal.com **Tags:** Chatbots, AI support agent, Help desk, AI features, AI search ## Alternatives - [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-denser) - [CustomGPT](https://toolgpa.com/tools/customgpt): No-code AI agents trained on your own content, with a RAG API. [Compare](https://toolgpa.com/compare/customgpt-vs-denser) - [SiteGPT](https://toolgpa.com/tools/sitegpt): AI chatbot trained on your site and docs, priced by messages. [Compare](https://toolgpa.com/compare/denser-vs-sitegpt) - [Eesel AI](https://toolgpa.com/tools/eesel-ai): AI agents for your help desk, priced by monthly credits. [Compare](https://toolgpa.com/compare/denser-vs-eesel-ai) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/denser-vs-tidio) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://denser.ai/pricing/ - https://denser.ai/ Page: https://toolgpa.com/tools/denser Listed by ToolGPA (toolgpa.com).