# Desk365 review (2026): is the free plan enough?

> Help desk built around Microsoft Teams, with a lifetime free plan

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Desk365 is a ticketing help desk that takes requests by email, a support portal, web forms and Microsoft Teams. It adds SLAs, automation, a knowledge base and reporting, and its Premium plan includes asset management. AI drafting and summaries come with Plus, and an AI agent is sold as a credit-based add-on.

- **Category:** Help Desks & Live Chat
- **Made by:** Desk365
- **Website:** https://www.desk365.io
- **Runs on:** Web
- **Who should skip it:** Tight if you stay free, with 50 tickets a month.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Desk365 has a free plan, and paid plans start at $12 per agent / month, billed annually ($16 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
- **Free trial:** 21-day free trial.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Up to 50 tickets a month; starts automatically when the trial ends. |
| Standard | $12 per agent / month, billed annually ($16 billed monthly) | Email, Teams, portal and web-form tickets, workflow automation, SLA reminders, canned responses, custom fields and roles, a knowledge base and custom reports. |
| Plus | $22 per agent / month, billed annually ($28 billed monthly) | Adds approval workflows, round-robin and load-based assignment, time tracking, CSAT surveys, Entra ID sync, multiple dashboards and AI drafting, summaries and article generation. |
| Premium | $32 per agent / month, billed annually ($39 billed monthly) | Adds asset and software management, Intune sync, audit logs, scheduled tickets, encrypted PII and PHI fields, data redaction and group management. |

Read from https://www.desk365.io/pricing/ on Nov 12, 2026. Prices change, so confirm with Desk365 before buying.

## Ways to pay less

- **Save up to 25% with yearly plans** (Annual discount): The pricing page says yearly billing saves up to 25%; Standard is $12 per agent a month yearly against $16 monthly. Source: https://www.desk365.io/pricing/

## Key features

- **Tickets from Teams, email and web:** Handle requests from Microsoft Teams, an email inbox, a support portal and web forms or widgets in one helpdesk.
- **Automation and SLAs:** Workflow rules, SLA reminders and escalations, and canned responses on every paid plan; time-based triggers start at Plus.
- **AI copilot and AI agent:** Plus drafts replies, summarizes tickets and turns a ticket into a help article. An AI agent is a separate add-on.
- **Asset and change management:** Premium tracks assets and software licenses from purchase to retirement; Plus has change approval workflows.
- **Knowledge base and portal:** A visual editor for articles and a self-service portal, which can run on your own domain.
- **Reports and dashboards:** Productivity, ticket trend and agent performance reports, with multiple dashboards and scheduled exports from Plus.

## Good for

- IT and support teams that already work in Microsoft Teams and Microsoft 365
- Small teams that want a help desk with asset tracking
- Solo users who only need up to 50 tickets a month

## Worth knowing

- The free plan stops at 50 tickets a month.
- The AI agent is an add-on at $50 per 1,000 credits; Plus and Premium include only limited free credits.
- Asset management, audit logs and the encrypted PII and PHI fields need Premium; the vendor says a BAA is offered on qualifying annual contracts.
- The page shows other currencies as well; the dollar prices are quoted here.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Nov 12, 2026. Desk365 is a help desk with tickets from Teams, email and web forms, from $12 an agent a month billed annually. The free plan stops at 50 tickets a month, and the AI agent is a $50 add-on per 1,000 credits.

- **Value for money: B.** $12 an agent a month billed yearly ($16 monthly), under the category's $19 cheaper quarter.
- **Free plan and trial: C.** A free plan up to 50 tickets a month for one person, after a 21-day trial. A busy inbox will pass 50 quickly.
- **Features: B.** Tickets, automation, SLAs, a knowledge base, reports, an AI copilot, and asset management on Premium. Nothing in the listing is missing.
- **Ease of use: C.** No store rating on record. Automations, SLAs and Microsoft connections to set up.
- **Platforms and integrations: B.** Web, with Microsoft Teams, 365, Entra ID, Intune, Power BI, Jira, Asana and Azure DevOps. No phone apps are listed.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Desk365's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Desk365's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
- It stands best on features (B, above 46 of 66) and worst on ease of use (C, above 5).
- Its paid plans start at $12 a month for each person, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Desk365 you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $144 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: One mailbox that several people work at once.
- You could not: Connections to other products, each kept working as those products change.
- You could not: An AI model answering your customers from your own help articles.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: Hooks into the device itself: widgets.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Microsoft Teams, Microsoft 365, Microsoft Entra ID, Microsoft Intune, Power BI, Jira, Asana, Azure DevOps

**Tags:** Help desk, Shared inbox, Help center, Workflow automation, AI features, AI support agent

## Alternatives

- [Freshservice](https://toolgpa.com/tools/freshservice): IT service desk for employee requests, assets and changes. [Compare](https://toolgpa.com/compare/desk365-vs-freshservice)
- [Zoho Desk](https://toolgpa.com/tools/zoho-desk): Low-cost ticketing help desk with a free plan for three users. [Compare](https://toolgpa.com/compare/desk365-vs-zoho-desk)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/desk365-vs-freshdesk)
- [HelpDesk](https://toolgpa.com/tools/helpdesk): Ticketing with an AI agent for email, chat, Messenger and SMS. [Compare](https://toolgpa.com/compare/desk365-vs-helpdesk)
- [HappyFox](https://toolgpa.com/tools/happyfox): Ticketing help desk with SLAs, a knowledge base and add-on AI. [Compare](https://toolgpa.com/compare/desk365-vs-happyfox)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.desk365.io/pricing/

Page: https://toolgpa.com/tools/desk365
Listed by ToolGPA (toolgpa.com).