# Deskpro > Help desk for cloud or self-hosted use, with seat minimums Deskpro is a help desk for customer, IT and HR support that puts email, chat, phone, social, WhatsApp and SMS tickets into one inbox, with a branded help center and built-in reports. It runs in Deskpro's cloud or, as Deskpro Private, on your own servers or private cloud, and every plan is sold per agent with a minimum number of agents. - **Category:** Help Desks & Live Chat - **Made by:** Deskpro Inc. (since 2001) - **Website:** https://www.deskpro.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Deskpro is a paid product, starting at $39 per agent / month, billed annually (minimum 5 agents). - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Team | $39 per agent / month, billed annually | Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports. | | Professional | $59 per agent / month, billed annually | Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync. | | Enterprise | $99 per agent / month, billed annually | Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager. | | Deskpro Private | Custom | Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request. | Read from https://www.deskpro.com/pricing/cloud on Oct 17, 2026. Prices change, so confirm with Deskpro before buying. ## Ways to pay less - **Non-profit and education discounts on request** (Nonprofit): Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team. Source: https://www.deskpro.com/pricing/cloud ## Key features - **Tickets from every channel:** Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs. - **Help center:** A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan. - **Deskpro AI:** Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan. - **Self-hosted edition:** Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise. - **Reports and dashboards:** More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export. - **Choice of data center:** Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions. ## Good for - Organizations that must keep support data on their own servers - Public sector, healthcare and education support teams - IT and HR service desks as well as customer support ## Worth knowing - Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise. - Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher. - No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead. - The self-hosted Deskpro Private edition has no published price. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Oct 17, 2026. Deskpro is a full help desk, every channel from email to WhatsApp to phone, a help center and 150+ reports, and you can run it on your own servers. That suits public sector, health and education teams with strict data rules. But there's no trial, the minimum is 5 agents at $39, and the AI waits on Professional, sold for at least 10 agents. - **Value for money: D.** Team is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. - **Free plan and trial: F.** Nothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. - **Features: B.** Tickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. - **Ease of use: C.** No store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. - **Platforms and integrations: B.** Web, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Deskpro's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Deskpro's GPA of 1.8 is higher than 0 of the 19 other help desk and live chat tools we grade. - It stands best on features (B, above 9 of 19) and worst on free plan and trial (F, above 0). - Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Deskpro you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other help desk and live chat tools grade higher. It costs $468 a year. - You could make: Help desk and help center: an app builder makes these well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Slack, Microsoft Teams and Jira among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall, Asana **Tags:** Help desk, Help center, Live chat, AI features, AI support agent, Self-hostable, Public API ## Alternatives - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/deskpro-vs-zendesk) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/deskpro-vs-freshdesk) - [Zoho Desk](https://toolgpa.com/tools/zoho-desk): Low-cost ticketing help desk with a free plan for three users. [Compare](https://toolgpa.com/compare/deskpro-vs-zoho-desk) - [Help Scout](https://toolgpa.com/tools/help-scout): Shared inbox and help desk with a knowledge base and AI answers. [Compare](https://toolgpa.com/compare/deskpro-vs-help-scout) - [LiveAgent](https://toolgpa.com/tools/liveagent): Help desk with email tickets, live chat, call center and AI agents. [Compare](https://toolgpa.com/compare/deskpro-vs-liveagent) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.deskpro.com/pricing/cloud - https://www.deskpro.com/pricing/private - https://www.deskpro.com/features/mobile - https://www.deskpro.com/apps - https://www.deskpro.com/about Page: https://toolgpa.com/tools/deskpro Listed by ToolGPA (toolgpa.com).