# Dialpad > AI business phone with live call transcripts and call summaries Dialpad Connect is a cloud phone system that combines business calling, texting, team messaging and video meetings in one app. Every call can be transcribed as it happens and summarized afterwards with action items. Dialpad also sells a contact center (Dialpad Support), a sales dialer (Dialpad Sell) and AI agents as separate products. - **Category:** Business Phone Systems - **Made by:** Dialpad, Inc. - **Website:** https://www.dialpad.com - **Runs on:** Web, macOS, Windows, iOS, Android, Browser extension - **Facts last checked:** Oct 17, 2026 ## Pricing Dialpad is a paid product with a free trial, starting at $15 per user / month, billed annually ($27 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial of Dialpad Connect. | Plan | Price | What you get | | --- | --- | --- | | Standard | $15 per user / month, billed annually ($27 billed monthly) | Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries. | | Pro | $25 per user / month, billed annually ($35 billed monthly) | Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines. | | Enterprise | Custom | Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales. | Read from https://www.dialpad.com/pricing/ on Oct 17, 2026. Prices change, so confirm with Dialpad before buying. ## Ways to pay less - **Lower price with annual billing** (Annual discount): Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35. Source: https://www.dialpad.com/pricing/ - **30% off for nonprofits** (Nonprofit): Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats. Source: https://www.dialpad.com/dialpadforgood/ - **Dialpad for Startups** (Startups): Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors. Source: https://www.dialpad.com/dialpadforgood/ ## Key features - **Business calling:** Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID. - **Live transcripts and AI Recaps:** Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends. - **Texting and team messaging:** Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls. - **Call routing:** Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours. - **Dialpad Meetings:** Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons. - **Apps on every device:** Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones. ## Good for - Teams that want every call transcribed and summarized automatically - Small businesses starting on a low per-user price - Companies that may later add a contact center or sales dialer ## Worth knowing - CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office. - Extra local or toll-free numbers and internet fax are optional add-ons on every plan. - The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products. - Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro. ## ToolGPA grades **GPA: 2.8 out of 4**, graded Oct 17, 2026. Dialpad's trick is that every call gets a live transcript and an AI summary, even on the cheapest plan. That's $15 a person a month for a team of five on yearly billing, which is fair for what you get. Pay monthly, though, and it's $27, and your CRM only links up on Pro. - **Value for money: C.** $15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. - **Free plan and trial: C.** A 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. - **Features: B.** Unlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. - **Ease of use: B.** 4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. - **Platforms and integrations: A.** Windows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Dialpad's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Dialpad's GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade, and level with 1. - It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (C, above 3). - Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower. - On features, ease of use and platforms it scores 3.3 out of 4, and no tool on the category's chart scores higher without costing more. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Dialpad you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other business phone systems we grade. It costs $180 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Google Workspace, Microsoft 365 and Microsoft Teams among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 4.6 out of 5 from 4,563 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id921879637 ## Works with Google Workspace, Microsoft 365, Microsoft Teams, Salesforce, HubSpot, Zendesk, ServiceNow, Slack **Tags:** Business phone line, Business texting, Transcription, AI features, Video calls, Team chat ## Alternatives - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/dialpad-vs-ringcentral) - [Aircall](https://toolgpa.com/tools/aircall): Cloud phone system for sales and support teams, with AI voice agents. [Compare](https://toolgpa.com/compare/aircall-vs-dialpad) - [Quo](https://toolgpa.com/tools/quo): Business phone app for calls and texts on shared team numbers. [Compare](https://toolgpa.com/compare/dialpad-vs-quo) - [Nextiva](https://toolgpa.com/tools/nextiva): Business phone, texting and video with an optional AI receptionist. [Compare](https://toolgpa.com/compare/dialpad-vs-nextiva) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-dialpad) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.dialpad.com/pricing/ - https://www.dialpad.com/business-communications/ - https://www.dialpad.com/download/ - https://www.dialpad.com/about/ - https://www.dialpad.com/dialpadforgood/ Page: https://toolgpa.com/tools/dialpad Listed by ToolGPA (toolgpa.com).