# Document360

> Hosted knowledge base software for public and private docs

Document360 is hosted knowledge base software for customer help centers, internal knowledge bases, SOPs and API documentation. Writers work in a Markdown or WYSIWYG editor with revision history, review workflows and reusable snippets, and its Eddy AI adds a writing agent, AI search and an MCP server. Prices are not published: each customer gets a quote based on its setup.

- **Category:** Docs & Wikis
- **Made by:** Kovai.co (since 2018)
- **Website:** https://document360.com
- **Runs on:** Web, Browser extension
- **Facts last checked:** Oct 5, 2026

## Pricing

Document360 is a paid product with a free trial.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free trial started by booking a live demo; the site does not state how long it lasts.

| Plan | Price | What you get |
| --- | --- | --- |
| Custom plan | Custom | Quoted from the number of team accounts, workspaces and languages, SSO and security needs, public or private access, and AI Premium Suite usage. |

Read from https://document360.com/pricing/ on Oct 5, 2026. Prices change, so confirm with Document360 before buying.

## Key features

- **Markdown and WYSIWYG editors:** Articles are written in a Markdown editor or an advanced WYSIWYG editor, and revision history tracks every change so an earlier version can be restored.
- **Public and private projects:** A project is a complete knowledge base with its own users, custom domain and branding. Private projects are read by people who log in with reader accounts.
- **Eddy AI:** The AI features include a writing agent that drafts articles from prompts, videos and files, conversational search that cites its sources, glossary generation and an MCP server.
- **Review and publishing workflows:** A custom workflow builder automates task assignment, review cycles and publishing, and scheduled reminders prompt reviewers to audit older content.
- **Analytics:** Reports cover articles and categories, searches, reader feedback, authors, links and page-not-found hits, with a breakdown by country.
- **API and integrations:** Customer API v3 offers more than 180 endpoints with scoped keys and OAuth 2.0. Integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams and GitHub.

## Good for

- Software companies publishing a customer-facing help center
- Teams running public and private knowledge bases side by side
- Technical writers who want review workflows and revision history

## Worth knowing

- Document360 publishes no prices: every plan is a custom quote based on team accounts, workspaces, languages, security needs and AI usage.
- The free trial is started by booking a live demo, and the site does not say how long the trial lasts.
- The AI chatbot and the AI Premium Suite (screen capture, step-by-step guides, interactive demos and video recording) are listed as add-ons.
- The site lists no desktop or mobile apps; the product runs in a browser, with a Chrome extension for searching articles.

## Works with

Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Salesforce, GitHub, Zapier

**Tags:** Wiki, Markdown, AI search, AI features, Templates, Public API

## Alternatives

- [Helpjuice](https://toolgpa.com/tools/helpjuice): Hosted knowledge base software with a design built for you. [Compare](https://toolgpa.com/compare/document360-vs-helpjuice)
- [GitBook](https://toolgpa.com/tools/gitbook): Documentation platform for product and API docs, synced with Git. [Compare](https://toolgpa.com/compare/document360-vs-gitbook)
- [Archbee](https://toolgpa.com/tools/archbee): Documentation platform for public and internal knowledge portals. [Compare](https://toolgpa.com/compare/archbee-vs-document360)
- [KnowledgeOwl](https://toolgpa.com/tools/knowledgeowl): Knowledge base software with unlimited readers on every plan. [Compare](https://toolgpa.com/compare/document360-vs-knowledgeowl)
- [Confluence](https://toolgpa.com/tools/confluence): Team wiki and docs workspace from Atlassian, tied to Jira. [Compare](https://toolgpa.com/compare/confluence-vs-document360)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://document360.com/pricing/
- https://document360.com/
- https://document360.com/signup/
- https://document360.com/integrations/
- https://document360.com/api-support/
- https://www.kovai.co/about-us/
- https://www.kovai.co/our-story/

Page: https://toolgpa.com/tools/document360
Listed by ToolGPA (toolgpa.com).