# Drag

> Shared inbox for Gmail teams with kanban boards and built-in AI

Drag turns shared Gmail addresses such as support@ or sales@ into boards that a team works from, either inside Gmail through a Chrome extension or in Drag's own web, desktop and mobile apps. Each email becomes a card that can be assigned, discussed in notes and tracked through stages. Its AI, Varley, drafts, tags and summarizes mail and can resolve conversations as an agent, with usage metered in AI credits.

- **Category:** Email Apps
- **Made by:** DragApp.com Ltd. (since 2017)
- **Website:** https://www.dragapp.com
- **Runs on:** Browser extension, Web, macOS, Windows, iOS, Android
- **Facts last checked:** Oct 6, 2026

## Pricing

Drag is a paid product with a free trial, starting at $12 per user / month, billed yearly.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day free trial with every Pro feature and 1,000 AI credits per seat, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Starter | $12 per user / month, billed yearly ($16 billed monthly) | Shared inboxes in Gmail, boards, assignments, templates, notes, a help center and live chat. 10 automation rules, 3-month reporting, no AI credits included. |
| Plus | $18 per user / month, billed yearly ($22 billed monthly) | Adds Varley's Copilot, Intelligence and six AI assists with 1,000 AI credits per seat a month, unlimited automation rules, email sequences and custom views. |
| Pro | $24 per user / month, billed yearly ($30 billed monthly) | Adds the WhatsApp channel, Varley Agents, API and MCP access, SLA rules, round-robin assignment, custom fields and roles, and 2,000 AI credits per seat. |

Read from https://www.dragapp.com/pricing/ on Oct 6, 2026. Prices change, so confirm with Drag before buying.

## Ways to pay less

- **Save up to 25% with yearly billing** (Annual discount): The pricing page shows Starter at $12 a user a month billed yearly against $16 monthly, Plus at $18 against $22, and Pro at $24 against $30. Source: https://www.dragapp.com/pricing/
- **Program for non-profits and NGOs** (Nonprofit): The pricing FAQ says Drag runs a dedicated program for non-profits and NGOs, arranged by contacting its team. The size of the discount is not published. Source: https://www.dragapp.com/pricing/
- **Program for educational institutions** (Education): The same program covers educational institutions, again on request by email and without a published discount. Source: https://www.dragapp.com/pricing/

## Key features

- **Shared inbox boards:** A shared address becomes a board with kanban, list and preview views, where each email is a card with an owner, a status, tags and a due date. The emails themselves stay in Gmail.
- **Assignments, notes and shared drafts:** Teammates assign emails, chat with @mentions on a thread, write shared drafts and reply as collaborators. Collision detection is included on every plan.
- **Varley AI:** Copilot answers questions about the inbox and proposes actions to approve, Assists draft, summarize and classify mail, and on Pro, Agents resolve conversations or hand them to a person.
- **Automations:** Rules route, tag and assign incoming mail. Starter allows 10 rules and the higher plans are unlimited; round-robin assignment, business hours and SLA rules are on Pro.
- **Help center, live chat and WhatsApp:** A public help center and live chat, which is in early access, are on every plan. Pro adds WhatsApp conversations that sit beside email on the same boards.
- **API and MCP server:** Pro includes a REST API and an MCP server with 47 tools, so assistants such as Claude, ChatGPT, Gemini, Microsoft Copilot or Cursor can work in the inbox.

## Good for

- Gmail and Google Workspace teams sharing support@ or sales@ addresses
- Teams that like to see email as cards moving across a kanban board
- Growing teams, since no plan has a seat minimum or user cap

## Worth knowing

- It is built on Gmail and Google Workspace: shared inboxes are Gmail addresses or Google Groups, and sign-in runs through Google.
- There is no free plan; the 7-day trial is followed by a paid plan.
- AI is metered in credits. Starter includes none, Plus 1,000 per seat a month and Pro 2,000, and extra credits are sold from $10.
- WhatsApp, Varley Agents, the API and MCP server, SLA rules and round-robin assignment need Pro at $24 per user / month, billed yearly.

## Works with

Gmail, Google Groups, Google Calendar, Google Drive, WhatsApp, Zapier, Claude, ChatGPT

**Tags:** Shared inbox, Kanban boards, AI agents, Workflow automation, Tasks, Templates, Public API

## Alternatives

- [Gmelius](https://toolgpa.com/tools/gmelius): Shared inboxes and AI agents that work inside Gmail. [Compare](https://toolgpa.com/compare/drag-vs-gmelius)
- [Hiver](https://toolgpa.com/tools/hiver): Shared inbox and AI help desk that runs inside Gmail or standalone. [Compare](https://toolgpa.com/compare/drag-vs-hiver)
- [Front](https://toolgpa.com/tools/front): Shared inbox and customer operations platform with AI and ticketing. [Compare](https://toolgpa.com/compare/drag-vs-front)
- [Missive](https://toolgpa.com/tools/missive): Team email client with shared inboxes, internal chat and rules. [Compare](https://toolgpa.com/compare/drag-vs-missive)
- [Help Scout](https://toolgpa.com/tools/help-scout): Shared inbox and help desk with a knowledge base and AI answers. [Compare](https://toolgpa.com/compare/drag-vs-help-scout)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://www.dragapp.com/
- https://www.dragapp.com/pricing/
- https://www.dragapp.com/about/
- https://www.dragapp.com/desktop/
- https://www.dragapp.com/integrations/
- https://www.dragapp.com/terms/

Page: https://toolgpa.com/tools/drag
Listed by ToolGPA (toolgpa.com).