# eDesk

> Help desk for sellers on Amazon, eBay and online stores

eDesk is a help desk built for online sellers that pulls messages from marketplaces such as Amazon, eBay and Walmart, from web stores and from email, chat and social channels into one inbox, with each customer's orders and delivery status beside the ticket. Plans are priced per agent, and its AI Agent is included on every plan but charged per outcome.

- **Category:** Help Desks & Live Chat
- **Made by:** xSellco Limited
- **Website:** https://www.edesk.com
- **Runs on:** Web
- **Facts last checked:** Oct 17, 2026

## Pricing

eDesk is a paid product with a free trial, starting at $39 per agent / month, billed annually ($49 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial of every feature and add-on, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Essential | $39 per agent / month, billed annually ($49 billed monthly) | 1 connected store or marketplace, a shared inbox with email, live chat and social messaging, order data in each ticket and rule-based automations. |
| Growth | $89 per agent / month, billed annually ($115 billed monthly) | Adds 5 stores or marketplaces, SLA timers, performance reports, CSAT surveys and custom roles and permissions. |
| Professional | $119 per agent / month, billed annually ($149 billed monthly) | Adds 10 stores or marketplaces, custom dashboards, assisted onboarding and 2 free read-only users. |
| Enterprise | Custom | Unlimited stores and channels, multi-brand views, unlimited read-only users and a dedicated account manager. Sold through sales. |

Read from https://www.edesk.com/pricing/ on Oct 17, 2026. Prices change, so confirm with eDesk before buying.

## Ways to pay less

- **20% off with annual billing** (Annual discount): eDesk's pricing page marks annual billing as 20% off: Essential is $39 per agent a month billed annually against $49 billed monthly. Source: https://www.edesk.com/pricing/

## Key features

- **Marketplace and store messages in one inbox:** Connects Amazon, eBay, Walmart, Mirakl, Kaufland and other marketplaces, plus Shopify, BigCommerce, Magento and WooCommerce stores, to a shared team inbox.
- **Order data beside each ticket:** Shows the customer's details, order history and delivery status inside the ticket, synced from the connected stores and marketplaces.
- **AI Agent:** Replies to customers or acts on returns and cancellations by your procedures, and is charged only when it answers or takes an action.
- **Automation and SLA timers:** Rules, snippets, auto-responders and templates on every plan; SLA timers set per marketplace, store or channel from Growth.
- **Chatbot and social channels:** A web store chatbot and live chat, with WhatsApp, Instagram, Facebook, TikTok Shop and Gmail among the connected channels.
- **Review requests:** An add-on that sends rule-based requests for ratings on Google, Trustpilot and marketplaces after a query is resolved.

## Good for

- Sellers on Amazon, eBay or Walmart as well as their own web store
- Ecommerce teams that need order details inside every ticket
- Businesses that want to pay for AI only when it resolves something

## Worth knowing

- Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
- Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
- AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
- The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.

## ToolGPA grades

**GPA: 2.0 out of 4**, graded Oct 17, 2026. eDesk is a help desk for people who sell on Amazon, eBay or Walmart as well as their own store: every marketplace message lands in one inbox with the order and delivery status beside it. None of the other help desks here list marketplaces like that. It's $39 an agent to start, though, and Essential connects just one store or marketplace.

- **Value for money: D.** Essential is $39 an agent a month billed yearly ($49 monthly), right where the dearest tenth of help desks starts. It connects only one store or marketplace, Growth with 5 is $89, and every AI Agent outcome adds $0.99.
- **Free plan and trial: C.** A 14-day free trial of every feature and add-on, with no card needed. No free plan, and the pricing FAQ says there are no refunds if you cancel or downgrade later.
- **Features: C.** Amazon, eBay, Walmart and web store messages in one inbox with order history, an AI agent that handles returns and cancellations, rules, SLA timers and a chatbot. The gap: the listing shows no help center or phone channel.
- **Ease of use: C.** No store rating on record. You connect each marketplace and store, set up rules and templates, and write the procedures the AI Agent follows.
- **Platforms and integrations: B.** A web app, with no desktop or phone app on the listing. The connections carry it: Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento and TikTok Shop, plus an API.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from eDesk's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- eDesk's GPA of 2.0 is higher than 1 of the 19 other help desk and live chat tools we grade, and level with 1.
- It stands best on platforms and integrations (B, above 0 of 19) and worst on value for money (D, above 0).
- Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 11 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace eDesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 17 of the 19 other help desk and live chat tools grade higher. It costs $468 a year.

- You could make: Help desk: an app builder makes this well.
- You could not: One mailbox that several people work at once.
- You could not: An AI model answering your customers from your own help articles.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Amazon, eBay and Walmart among them, and has an API.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento, TikTok Shop

**Tags:** Help desk, Shared inbox, Live chat, AI support agent, AI features, Public API

## Alternatives

- [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/edesk-vs-gorgias)
- [Richpanel](https://toolgpa.com/tools/richpanel): AI agents, help desk and a self-service portal for online stores. [Compare](https://toolgpa.com/compare/edesk-vs-richpanel)
- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/edesk-vs-zendesk)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/edesk-vs-freshdesk)
- [Re:amaze](https://toolgpa.com/tools/reamaze): Shared inbox help desk with live chat, FAQ and an AI agent. [Compare](https://toolgpa.com/compare/edesk-vs-reamaze)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://www.edesk.com/pricing/
- https://www.edesk.com/about-us/
- https://www.edesk.com/terms-and-conditions/
- https://www.edesk.com/

Page: https://toolgpa.com/tools/edesk
Listed by ToolGPA (toolgpa.com).