# Enchant review (2026): is the free plan enough?

> Shared inbox, live chat and knowledge base for support teams

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Enchant is a customer support platform built around a shared inbox. It brings email, phone calls, SMS, WhatsApp, Facebook Messenger and Instagram into one place, with a live chat Messenger, a knowledge base and a built-in call center. The free plan covers two users; paid use is billed monthly per user.

- **Category:** Help Desks & Live Chat
- **Made by:** Senvee Inc. (since 2012)
- **Website:** https://www.enchant.com
- **Runs on:** Web
- **Who should skip it:** Tight if you stay free: 2 users, and Messenger chat is the only channel.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Enchant has a free plan, and paid plans start at $20 per user / month, billed monthly.

- **Pricing model:** Free plan
- **Free plan:** Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
- **Free trial:** 30-day free trial of the paid plan, started from a free account.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting. |
| Paid plan | $20 per user / month, billed monthly | Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract. |

Read from https://www.enchant.com/pricing on Nov 12, 2026. Prices change, so confirm with Enchant before buying.

## Key features

- **Omnichannel shared inbox:** Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- **Messenger and knowledge base:** A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- **Call center:** Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- **AI assistance:** AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- **Integrations and API:** Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.

## Good for

- Solo operators and small teams: the free plan covers 2 users
- Agencies and shops that want email-style support with a shared inbox
- Teams that want phone, chat and email in one inbox without annual contracts

## Worth knowing

- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Nov 12, 2026. Enchant is a shared inbox for email, chat, SMS, WhatsApp and phone, with a free plan for 2 users. The paid plan is $20 a user a month billed monthly, and the AI step up is a $30 add-on.

- **Value for money: C.** $20 a user a month with no annual contract, just above the category's $19 cheaper quarter.
- **Free plan and trial: B.** A free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan.
- **Features: B.** Shared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing.
- **Ease of use: C.** No store rating on record. Channels and workflows to connect.
- **Platforms and integrations: B.** Web, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Enchant's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Enchant's GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade, and level with 10.
- It stands best on free plan and trial (B, above 77 of 92) and worst on ease of use (C, above 5).
- Its paid plans start at $20 a month for each person, against a middle price of $29 for the category: 26 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Enchant you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade. It costs $240 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: One mailbox that several people work at once.
- You could not: Phone numbers and calls carried over the phone network.
- You could not: The WhatsApp Business API, which Meta opens only through approved partners.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Shopify, WooCommerce and HubSpot among them.
- You could not: Hooks into the device itself: widgets.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Shopify, WooCommerce, HubSpot, Salesforce, Slack, Microsoft Teams, Twilio, Zapier

**Tags:** Help desk, Shared inbox, Live chat, Help center, Business phone line, WhatsApp messaging

## Alternatives

- [Helpwise](https://toolgpa.com/tools/helpwise): Shared inbox for email, chat, WhatsApp and SMS with a help center. [Compare](https://toolgpa.com/compare/enchant-vs-helpwise)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-enchant)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/enchant-vs-freshdesk)
- [Re:amaze](https://toolgpa.com/tools/reamaze): Shared inbox help desk with live chat, FAQ and an AI agent. [Compare](https://toolgpa.com/compare/enchant-vs-reamaze)
- [SupportBee](https://toolgpa.com/tools/supportbee): Email ticketing and shared inbox with a knowledge base and portal. [Compare](https://toolgpa.com/compare/enchant-vs-supportbee)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.enchant.com/pricing
- https://www.enchant.com
- https://www.enchant.com/integrations

Page: https://toolgpa.com/tools/enchant
Listed by ToolGPA (toolgpa.com).