# erxes review (2026): is the free plan enough? > Open-source sales, support and operations suite on one data graph Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. erxes is an open-source platform that bundles a sales CRM with customer support, project management, a headless CMS, loyalty, accounting and AI agents on one shared workspace. The free Community edition is self-hosted. Paid workspace plans bundle the products, and larger editions are sold through the team. - **Category:** CRM Software - **Made by:** erxes Inc. - **Website:** https://erxes.io - **Runs on:** Web - **Who should skip it:** Not for you if nobody can run servers, as the free Community edition is self-hosted. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, erxes has a free plan, and paid plans start at $99 per month for the Everything bundle (billing basis not shown). - **Pricing model:** Free plan - **Free plan:** Community edition: free, self-hosted and open source, run on your own servers. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Community edition | $0 | Free, open-source software you host on your own servers; you run updates, backups and support yourself. | | erxes Everything | $99 per month; seats and billing basis not shown | Pro tiers of Sales, Frontline, Operation, Content, Loyalty, Accounting, Mongolian and Payment in one workspace. | | Everything + BYOK | $250 per month; seats and billing basis not shown | Everything plus AI agents and the erxes Assistant, using your own AI provider key (BYOK). | Read from https://erxes.io/pricing on Nov 13, 2026. Prices change, so confirm with erxes before buying. ## Key features - **Sales:** Pipelines, deals, quotes and orders in one module that the vendor positions against HubSpot, Pipedrive and Salesforce. - **Frontline:** Conversations, tickets and tasks for customer-facing teams, positioned against Intercom, Zendesk and Freshdesk. - **Operation:** Projects, milestones, cycles and tasks, so a won deal can spawn follow-up work in the same workspace. - **AI agents and assistant:** Agents draft replies, qualify and move deals and update cycles; every action goes into an audit log. - **Content, loyalty and accounting:** Further plugins cover a headless CMS and web builder, loyalty points and coupons, and a ledger with inventory. - **Five editions:** Community, Embed, Infrastructure, Enterprise and Platform editions cover self-hosting, embedding and enterprise support. ## Good for - Teams that want sales, support and project work in one self-hostable system - Developers who want to embed or build on an open-source CRM - Companies in Mongolia, where a localized e-Barimt receipt plugin is offered ## Worth knowing - The pricing page does not say whether $99 and $250 are per user, per workspace or billed monthly or yearly. - Embed, Infrastructure, Enterprise and Platform editions have no listed prices. - The Everything bundle is broad; teams that only need a sales CRM may not use most of it. - Running the Community edition means you maintain the servers yourself. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. erxes bundles sales, support and operations on one open-source base, and its Community edition is free if you host it yourself. The hosted bundles are $99 and $250 a month with no word on whether that's per user, and running it yourself means keeping a server up. - **Value for money: C.** The Community edition is free but self-hosted, which needs a server, so it's a C. Hosted bundles are $99 and $250 a month with the billing basis not shown. - **Free plan and trial: B.** Community edition is free and open source with nothing to pay for the software. You host and maintain it, though. - **Features: B.** Sales, support, operations, AI agents, loyalty and accounting on one data graph. The listing names no gap in the core CRM work. - **Ease of use: D.** Self-hosting means servers, updates and backups are yours to run. No store rating on record. - **Platforms and integrations: C.** Web only, and no integrations listed on the pages we read. These are ToolGPA's own grades. Graded from this listing, whose facts were read from erxes's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among CRM tools - erxes's GPA of 2.2 is higher than 50 of the 116 other CRM tools we grade, and level with 25. - It stands best on free plan and trial (B, above 98 of 116) and worst on ease of use (D, above 0). - Its paid plans start at $99 a month, against a middle price of $29 for the category: 77 of the 93 others that charge start lower. - On features, ease of use and platforms it scores 2.0 out of 4. 68 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/crm ## Keep it, or make your own? **Keep it.** To replace erxes you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $1,188 a year. erxes is open source, so there is a third way: take its code and run it yourself. - You could make: Sales pipeline: an app builder makes this well. - You could not: One mailbox that several people work at once. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: Connections to other products, each kept working as those products change. - You could not: What a company asks for before it lets staff use something: audit logs. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. **Tags:** Open source, Self-hostable, Sales pipeline, Shared inbox, AI agents, Workflow automation, Public API ## Alternatives - [Twenty](https://toolgpa.com/tools/twenty): Open-source CRM with a custom data model, cloud or self-hosted. [Compare](https://toolgpa.com/compare/erxes-vs-twenty) - [SuiteCRM](https://toolgpa.com/tools/suitecrm): Open-source CRM with no per-user license fees. [Compare](https://toolgpa.com/compare/erxes-vs-suitecrm) - [EspoCRM](https://toolgpa.com/tools/espocrm): Open-source CRM you can self-host for free or rent in the cloud. [Compare](https://toolgpa.com/compare/erxes-vs-espocrm) - [Odoo CRM](https://toolgpa.com/tools/odoo-crm): Open-source CRM app from the Odoo business suite. [Compare](https://toolgpa.com/compare/erxes-vs-odoo-crm) - [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/erxes-vs-hubspot) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://erxes.io/ - https://erxes.io/pricing Page: https://toolgpa.com/tools/erxes Listed by ToolGPA (toolgpa.com).