# Faveo Helpdesk review (2026): is the free plan enough?

> Help desk and service desk, cloud-hosted or self-hosted

Checked Nov 12, 2026 · graded Nov 13, 2026 by ToolGPA.

Faveo Helpdesk is a ticketing and service desk product from Ladybird Web Solution, offered as a cloud service or as a self-hosted install. It covers SLAs, workflow automation, canned responses, reporting and an AI assistant called Elea. The pricing page also mentions a free open source version, and a perpetual per-agent license for self-hosting.

- **Category:** Help Desks & Live Chat
- **Made by:** Ladybird Web Solution Pvt Ltd
- **Website:** https://www.faveohelpdesk.com
- **Runs on:** Web
- **Who should skip it:** Tight if you have more than 2 agents on the free plan, since it stops at 2.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Faveo Helpdesk has a free plan, and paid plans start at $6 per agent / month, billed annually ($7 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports.
- **Free trial:** 14-day free trial.

| Plan | Price | What you get |
| --- | --- | --- |
| Freelancer | $0 | Free for 2 agents; the page shows a crossed-out $10 beside it. Includes SLAs, automation and reports. |
| Startup | $6 per agent / month, billed annually ($7 billed monthly) | Adds WhatsApp channel, attachment scanner and auto ticket assignment; page shows a crossed-out $9. |
| SME | $10 per agent / month, billed annually ($11 billed monthly) | Adds omni-channel, LDAP, Microsoft Entra ID, round-robin and skill-based routing; crossed-out $14 shown. |
| Enterprise | Custom | Unlimited agents, ad hoc approval, custom JavaScript, the Elea AI assistant and an AI chatbot. |
| Self-hosted Startup | $179 per agent, one-time fee | Perpetual license for your own server; SME is $199 per agent. The page shows crossed-out $224 and $249. |

Read from https://www.faveohelpdesk.com/pricing/ on Nov 12, 2026. Prices change, so confirm with Faveo Helpdesk before buying.

## Ways to pay less

- **Lower per-agent rate on yearly billing** (Annual discount): Yearly billing brings Startup from $7 to $6 and SME from $11 to $10 per agent a month on the cloud plans. Source: https://www.faveohelpdesk.com/pricing/

## Key features

- **SLA management:** SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- **Workflow automation:** Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- **Reports and dashboards:** In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- **Channels:** Startup adds a WhatsApp channel, and SME adds omni-channel integration for support across messaging channels.
- **Elea AI assistant:** Elea AI and an AI-powered chatbot are listed on the Enterprise plan.
- **Cloud or self-hosted:** Run it as the vendor's cloud service, or install it yourself with a perpetual per-agent license.

## Good for

- Small teams that fit a free plan limited to 2 agents
- Teams that want to self-host with a one-time license
- Teams that need LDAP or Microsoft Entra ID sign-in

## Worth knowing

- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.

## ToolGPA grades

**GPA: 2.8 out of 4**, graded Nov 13, 2026. Faveo Helpdesk is a help desk you can run in the cloud or host yourself, with a free plan for 2 agents and paid ones from $6 an agent a month on annual billing. The AI assistant is on Enterprise only, and self-hosted source access is on the custom Enterprise Pro.

- **Value for money: A.** Startup is $6 an agent a month on annual billing, under 60% of the $19 where support tools' cheaper quarter starts. SME is $10, and a self-hosted Startup licence is $179 an agent, once.
- **Free plan and trial: B.** The Freelancer plan is free for 2 agents with ticket forms, SLAs, workflow automation and reports, and a 14-day trial of the paid ones. The 2-agent cap is the edge.
- **Features: C.** SLAs, workflow automation, reports, channels and a choice of cloud or self-hosted. The Elea AI assistant and chatbot are on Enterprise only.
- **Ease of use: C.** No store rating on record. Cloud signup is quick, but the self-hosted option needs a server.
- **Platforms and integrations: B.** Web only, with 3 integrations on record.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Faveo Helpdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Faveo Helpdesk's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
- It stands best on value for money (A, above 60 of 66) and worst on features (C, above 3).
- Its paid plans start at $6 a month for each person, against a middle price of $29 for the category: 0 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4, and no tool on the category's chart scores higher without costing more.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Faveo Helpdesk you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade. It costs $72 a year. Faveo Helpdesk is open source, so there is a third way: take its code and run it yourself.

- You could make: Help desk and reports: an app builder makes these well.
- You could not: Connections to other products, each kept working as those products change.
- You could not: Selling tickets and checking them at the door.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: AI features, unless you pay a model provider for each request yourself.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

WhatsApp, LDAP, Microsoft Entra ID

**Tags:** Help desk, Ticketing, Workflow automation, Reports, AI features, Self-hostable, Open source

## Alternatives

- [osTicket](https://toolgpa.com/tools/osticket): Open-source support ticketing, self-hosted or as a cloud edition. [Compare](https://toolgpa.com/compare/faveo-helpdesk-vs-osticket)
- [FreeScout](https://toolgpa.com/tools/freescout): Free open-source help desk and shared mailbox you host yourself. [Compare](https://toolgpa.com/compare/faveo-helpdesk-vs-freescout)
- [UVdesk](https://toolgpa.com/tools/uvdesk): Open-source help desk for online stores with hosted Pro and Enterprise. [Compare](https://toolgpa.com/compare/faveo-helpdesk-vs-uvdesk)
- [Zammad](https://toolgpa.com/tools/zammad): Open-source help desk, hosted in Germany or run on your own server. [Compare](https://toolgpa.com/compare/faveo-helpdesk-vs-zammad)
- [Hesk](https://toolgpa.com/tools/hesk): PHP help desk you host yourself, or a flat-fee cloud version. [Compare](https://toolgpa.com/compare/faveo-helpdesk-vs-hesk)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.faveohelpdesk.com/pricing/
- https://www.faveohelpdesk.com/

Page: https://toolgpa.com/tools/faveo-helpdesk
Listed by ToolGPA (toolgpa.com).