# Featurebase review (2026): is the free plan enough?

> Help desk, chat and feedback boards with a per-resolution AI agent

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Featurebase combines a shared inbox with tickets and live chat, a help center, customer feedback boards and an AI agent called Fibi. Plans are priced per seat, with a free plan for one seat, and the AI agent is billed per resolved conversation on top of any paid plan.

- **Category:** Help Desks & Live Chat
- **Made by:** Featurebase
- **Website:** https://www.featurebase.app
- **Runs on:** Web
- **Who should skip it:** Tight if you stay free: one seat, and the email channel starts at Growth.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Featurebase has a free plan, and paid plans start at $29 per seat / month, billed yearly ($37 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- **Free trial:** 10-day free trial of the paid plans, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app. |
| Growth | $29 per seat / month, billed yearly ($37 billed monthly) | Adds the Fibi AI agent, email channel, AI Copilot and macros, reports, API, MCP, webhooks and integrations. |
| Professional | $59 per seat / month, billed yearly ($75 billed monthly) | Adds Slack, workflows and SLAs, round-robin assignment, a multilingual help center, CRM links and 20 free Lite seats. |
| Enterprise | $99 per seat / month, billed yearly ($129 billed monthly) | Adds multi-brand workspaces, SAML SSO and SCIM, custom admin roles and 50 free Lite seats. |

Read from https://www.featurebase.app/pricing on Nov 12, 2026. Prices change, so confirm with Featurebase before buying.

## Ways to pay less

- **20% off with yearly billing** (Annual discount): The pricing page lists a 20% saving when seats are billed yearly; Growth is $29 yearly against $37 monthly. Source: https://www.featurebase.app/pricing
- **Startups get 86% off** (Startups): The pricing page says startups get 86% off; eligibility terms are not shown there. Source: https://www.featurebase.app/pricing

## Key features

- **Inbox, tickets and live chat:** One inbox for conversations with assigning, snoozing and internal notes; live chat and ticketing are on every plan including the free one.
- **Fibi AI agent:** Answers customers in live chat and email on paid plans. It costs $0.49 per resolution, counted once per conversation, and human handovers are free.
- **AI Copilot and macros:** Drafts replies for human agents. Each seat gets 10 free Copilot conversations a month; unlimited use is $19 a seat.
- **Help center:** A public help center is on every plan; the Professional plan adds a private, multilingual one with AI translations.
- **Feedback boards:** Collects and prioritizes customer feedback, and syncs posts with Linear and Jira so users hear when an issue ships.
- **Workflows and SLAs:** Professional adds workflows, SLA timers and round-robin assignment for teams that share a queue.

## Good for

- Startups that want support and feedback in one product
- Small teams that want to begin on a free seat
- Teams happy to pay the AI agent per resolution

## Worth knowing

- The free plan has one seat; the AI agent and the email channel start at Growth.
- Fibi is billed at $0.49 per resolution on top of seat prices, so cost follows ticket volume.
- Slack and workflows need Professional; SSO needs Enterprise. Discord, WhatsApp and Microsoft Teams are listed as coming soon.
- Unlimited AI Copilot use costs $19 per seat a month beyond 10 free conversations.

## ToolGPA grades

**GPA: 2.4 out of 4**, graded Nov 12, 2026. Featurebase combines a support inbox, live chat, a help centre and feedback boards, with a free plan for one seat. The AI agent starts at Growth, $29 a seat, and is also billed at $0.49 a resolution.

- **Value for money: C.** $29 a seat a month billed yearly on Growth, in the category's middle, plus $0.49 per AI resolution.
- **Free plan and trial: B.** A free plan with 1 seat, live chat, inbox, ticketing, unlimited conversations and a help centre, plus a 10-day trial with no card.
- **Features: C.** Inbox, tickets, chat, help centre, feedback boards and workflows. Discord, WhatsApp and Teams are listed as coming soon.
- **Ease of use: C.** No store rating on record. Channels, workflows and an AI agent to set up.
- **Platforms and integrations: B.** Web, with Slack, HubSpot, Salesforce, Linear, Jira and Azure DevOps, plus an API and MCP.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Featurebase's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Featurebase's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
- It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
- Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Featurebase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $348 a year.

- You could make: Help desk and help center: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: One mailbox that several people work at once.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: It is priced for each person, which means accounts and billing for a team.
- You could not: It plugs into other products, Slack, HubSpot and Salesforce among them, and has an API.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Slack, HubSpot, Salesforce, Linear, Jira, Azure DevOps

**Tags:** Help desk, Live chat, Help center, AI support agent, Shared inbox, Public API

## Alternatives

- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/featurebase-vs-intercom)
- [HelpDesk](https://toolgpa.com/tools/helpdesk): Ticketing with an AI agent for email, chat, Messenger and SMS. [Compare](https://toolgpa.com/compare/featurebase-vs-helpdesk)
- [Plain](https://toolgpa.com/tools/plain): Support platform for B2B teams, built around Slack and AI agents. [Compare](https://toolgpa.com/compare/featurebase-vs-plain)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-featurebase)
- [Chatwoot](https://toolgpa.com/tools/chatwoot): Open-source support inbox you can self-host or use in the cloud. [Compare](https://toolgpa.com/compare/chatwoot-vs-featurebase)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://www.featurebase.app/pricing
- https://www.featurebase.app/integrations

Page: https://toolgpa.com/tools/featurebase
Listed by ToolGPA (toolgpa.com).