# Five9 review (2026): is it worth $119 a month? > Cloud contact center for voice and digital channels, sold in bundles Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Five9 is a cloud contact center platform covering voice, chat, email, SMS and social messaging, with AI summaries, live transcription and agent assist. Pricing is published as per-seat bundles for the two entry tiers and by quote for the rest. The site points to a 50-seat minimum. - **Category:** Help Desks & Live Chat - **Made by:** Five9, Inc. - **Website:** https://www.five9.com - **Runs on:** Web - **Who should skip it:** Skip it if you have fewer than 50 seats, as that is the minimum. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum. - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Digital | $119 per concurrent seat / month, 50-seat minimum | Digital channels only, with a quote request on the page. The bundle grid lists AI summaries, insights and agent assist, with recording and a dialer on the other tiers. | | Core | $159 per concurrent seat / month, 50-seat minimum | All channels including voice, SMS and social messaging, with essential AI, recording, dialer, a choice of CRM or UC adapter and 24/7 support. | | Plus | Custom | All channels with advanced AI. Contact sales for flexible pricing. | | Pro | Custom | All channels with essential AI and workforce engagement management. Contact sales for flexible pricing. | | Enterprise | Custom | All channels with advanced AI and workforce engagement management. Contact sales for flexible pricing. | Read from https://www.five9.com/pricing on Nov 12, 2026. Prices change, so confirm with Five9 before buying. ## Key features - **Voice and digital channels:** Voice, chat, email, SMS and MMS, and social messaging, with blended inbound and outbound, a dialer and call recording. - **AI for agents:** AI summaries, live transcription, insights, agent assist and knowledge are listed on the bundles, with 3,000 AI minutes per bundled seat plus usage charges. - **Intelligent virtual agents:** Self-service virtual agents for web, chatbot, voice, SMS or WhatsApp, which can sit alongside an existing on-premises contact center. - **Workforce engagement:** Quality management, workforce management and analytics, from Five9 or partners Verint and Calabrio, on the Pro and Enterprise bundles. - **CRM and UC adapters:** Adapters listed are Salesforce, ServiceNow, Dynamics, Zendesk or Oracle for CRM, and Microsoft Teams, Zoom, RingCentral and AT&T Office@hand for UC. - **Geo redundancy and 24/7 support:** Geo redundancy and 24/7 support are listed as part of the bundles. ## Good for - Contact centers with 50 or more concurrent seats - Teams that want voice and digital channels on one platform - Organizations that need workforce management alongside the platform ## Worth knowing - Prices are per concurrent user with a 50-seat minimum, and usage-based charges may apply, including SMS and AI minutes beyond the bundled ones. - Only Digital and Core show a price; Plus, Pro and Enterprise are by quote, and the page asks for a form to show a customized figure. - Workforce engagement is offered on a named-user basis; extra named seats beyond the concurrent seats sold are add-ons. - WhatsApp is described as coming soon in the voice bundle notes. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 12, 2026. Five9 is a contact centre platform for voice and digital channels, from $119 per concurrent seat a month with a 50-seat minimum. That floor is about $5,950 a month, and only two of five tiers show a price. - **Value for money: D.** $119 per concurrent seat for Digital and $159 for Core, with a 50-seat minimum, so about $5,950 a month at the floor. - **Free plan and trial: F.** No free plan and no trial is listed on the pricing page. - **Features: B.** Voice and digital channels, AI for agents, virtual agents, workforce engagement and CRM adapters. Nothing in the listing is missing. - **Ease of use: C.** No store rating on record. Enterprise rollout with adapters to connect. - **Platforms and integrations: B.** Web, with Salesforce, ServiceNow, Dynamics, Zendesk, Oracle, Teams, Zoom and RingCentral. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Five9's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Five9's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11. - It stands best on features (B, above 46 of 66) and worst on free plan and trial (F, above 0). - Its paid plans start at $119 a month for each person, against a middle price of $29 for the category: 53 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Five9 you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $1,428 a year. - You could make: Reports: an app builder makes this well. - You could not: Phone numbers and calls carried over the phone network. - You could not: An AI model answering your customers from your own help articles. - You could not: Connections to other products, each kept working as those products change. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Oracle, Microsoft Teams, Zoom, RingCentral **Tags:** Business phone line, Live chat, AI support agent, Workflow automation, Reports ## Alternatives - [Talkdesk](https://toolgpa.com/tools/talkdesk): Cloud contact center for voice and digital channels, with AI agents. [Compare](https://toolgpa.com/compare/five9-vs-talkdesk) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/five9-vs-zendesk) - [Dixa](https://toolgpa.com/tools/dixa): Customer service platform with phone, chat, email and an AI agent. [Compare](https://toolgpa.com/compare/dixa-vs-five9) - [Kustomer](https://toolgpa.com/tools/kustomer): CRM-style customer service platform with AI agents, sold via sales. [Compare](https://toolgpa.com/compare/five9-vs-kustomer) - [Gladly](https://toolgpa.com/tools/gladly): Customer service and commerce AI built for retail brands. [Compare](https://toolgpa.com/compare/five9-vs-gladly) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.five9.com/pricing Page: https://toolgpa.com/tools/five9 Listed by ToolGPA (toolgpa.com).