# Frappe CRM review (2026): is the free plan enough? > Open-source CRM with unlimited users, billed by hosting Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Frappe CRM is an open-source sales CRM from the makers of ERPNext, built on the Frappe Framework. It tracks leads, deals, contacts and organizations, with WhatsApp, email and calling connections. You self-host it for free or run it on Frappe Cloud, where the bill follows hosting size rather than the number of users. - **Category:** CRM Software - **Made by:** Frappe Technologies Pvt. Ltd. - **Website:** https://frappe.io/crm - **Runs on:** Web - **Who should skip it:** Skip it if you want an app store app, as phones use the browser. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Frappe CRM has a free plan, and paid plans start at $5 per month per site on Frappe Cloud, unlimited users. - **Pricing model:** Free plan - **Free plan:** Self-host the AGPL-3.0 source for free; unlimited leads, deals, contacts and sales agents. - **Free trial:** 14-day free trial of Frappe Cloud hosting for your whole team. | Plan | Price | What you get | | --- | --- | --- | | Self-hosted | $0 | Deploy the open-source code on your own server with the install scripts; you run upgrades and backups. | | Frappe Cloud Sites | $5 per month and up, per site, unlimited users | A single site on shared servers with managed upgrades and backups; the price depends on site size, provider and region. | | Frappe Cloud Servers | $20 per month and up, per server | Your own virtual machine for several sites; a $60 and up tier adds stronger isolation, snapshots and autoscaling. | Read from https://frappe.io/crm/pricing on Nov 13, 2026. Prices change, so confirm with Frappe CRM before buying. ## Ways to pay less - **Discounts for education and nonprofits** (Education): Frappe's pricing FAQ says it supports education institutes and nonprofits with a discount; you contact the company to apply. Source: https://frappe.io/crm/pricing ## Key features - **Leads and deals:** Capture leads from web forms, WhatsApp, email and calls, then move deals through Kanban stages to won or lost. - **Contacts and organizations:** Each person and company keeps its deals and communication history in one place. - **Automation and SLAs:** Rules can update, assign and follow up on deals, and SLAs set how quickly a new lead gets a first reply. - **Forecasting and multi-currency:** Deals can be priced in any currency with totals converted, and a forecast shows expected revenue from open deals. - **Customization:** Add custom fields, rename statuses and build views without code, or extend it through the Frappe Framework. - **ERPNext link:** Create quotations from a deal and a customer in ERPNext when the deal is won. ## Good for - Teams that already run ERPNext and want sales in the same stack - Growing sales teams that want a hosting-based bill instead of per-seat fees - Companies with developers who want to modify the CRM source ## Worth knowing - The listed $5 entry price is a representative figure; Frappe says the bill varies by site, provider and region. - Product Warranty support from Frappe engineers is limited to the bundled apps and covers bugs, not functional support. - Mobile use is through the phone browser, which the FAQ says can be added to a home screen like an app. - Implementation help comes through paid partners. ## ToolGPA grades **GPA: 3.0 out of 4**, graded Nov 13, 2026. Frappe CRM is an open-source CRM with leads, deals, automation and forecasting, free to self-host or from $5 a month on Frappe Cloud. That figure is a representative one, and phone use is through the browser. - **Value for money: A.** $5 a month per site on Frappe Cloud with unlimited users, under 60% of the $15 where the cheapest quarter starts. The page says the bill varies. - **Free plan and trial: B.** Free to self-host with no record or user limits, plus a 14-day Frappe Cloud trial. - **Features: B.** Leads, deals, contacts, SLAs, forecasting, multi-currency and customization. The listing shows no gap in the core job. - **Ease of use: C.** Frappe Cloud takes the server work off you, but pipelines and fields still have to be built. No store rating is on record. - **Platforms and integrations: B.** Web only, used on a phone through the browser, with WhatsApp, ERPNext, Twilio and Exotel. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Frappe Technologies Pvt. Ltd.'s own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among CRM tools - Frappe CRM's GPA of 3.0 is higher than 114 of the 116 other CRM tools we grade, and level with 1. - It stands best on value for money (A, above 114 of 116) and worst on ease of use (C, above 5). - Its paid plans start at $5 a month, against a middle price of $29 for the category: 2 of the 93 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4, and no tool on the category's chart scores higher without costing more. The category's chart of price against score: https://toolgpa.com/charts/crm ## Keep it, or make your own? **Keep it.** To replace Frappe CRM you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.0 is higher than 114 of the 116 other CRM tools we grade. It costs $60 a year. Frappe CRM is open source, so there is a third way: take its code and run it yourself. - You could make: Sales pipeline, kanban boards and reports: an app builder makes these well. - You could not: Connections to other products, each kept working as those products change. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WhatsApp, ERPNext, Twilio, Exotel **Tags:** Open source, Self-hostable, Sales pipeline, Kanban boards, Workflow automation, Reports ## Alternatives - [SuiteCRM](https://toolgpa.com/tools/suitecrm): Open-source CRM with no per-user license fees. [Compare](https://toolgpa.com/compare/frappe-crm-vs-suitecrm) - [EspoCRM](https://toolgpa.com/tools/espocrm): Open-source CRM you can self-host for free or rent in the cloud. [Compare](https://toolgpa.com/compare/espocrm-vs-frappe-crm) - [Twenty](https://toolgpa.com/tools/twenty): Open-source CRM with a custom data model, cloud or self-hosted. [Compare](https://toolgpa.com/compare/frappe-crm-vs-twenty) - [Odoo CRM](https://toolgpa.com/tools/odoo-crm): Open-source CRM app from the Odoo business suite. [Compare](https://toolgpa.com/compare/frappe-crm-vs-odoo-crm) - [Krayin CRM](https://toolgpa.com/tools/krayin-crm): Open-source Laravel CRM with unlimited users on any plan. [Compare](https://toolgpa.com/compare/frappe-crm-vs-krayin-crm) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://frappe.io/crm - https://frappe.io/crm/pricing - https://frappe.io/cloud/pricing Page: https://toolgpa.com/tools/frappe-crm Listed by ToolGPA (toolgpa.com).