# Freshsales

> Sales CRM with built-in phone, email, chat and Freddy AI

Freshsales is the sales CRM from Freshworks. It tracks contacts, accounts and deals in kanban pipelines, with phone, email and chat built into the product and Freddy AI for contact scoring, deal insights and email drafting. It is sold per user in three plans, Growth, Pro and Enterprise. The pricing page lists no free plan, only a 21-day trial.

- **Category:** CRM Software
- **Made by:** Freshworks Inc.
- **Website:** https://www.freshworks.com/crm/sales/
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 5, 2026

## Pricing

Freshsales is a paid product with a free trial, starting at $9 per user / month, billed annually ($11 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 21-day free trial with full access, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Growth | $9 per user / month, billed annually ($11 billed monthly) | For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows. |
| Pro | $39 per user / month, billed annually ($47 billed monthly) | Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences. |
| Enterprise | $59 per user / month, billed annually ($71 billed monthly) | Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs. |

Read from https://www.freshworks.com/crm/pricing/ on Oct 5, 2026. Prices change, so confirm with Freshsales before buying.

## Ways to pay less

- **Save 20% with annual billing** (Annual discount): The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly. Source: https://www.freshworks.com/crm/pricing/

## Key features

- **Kanban deal pipeline:** Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.
- **Built-in phone, email and chat:** Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.
- **Freddy AI:** Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.
- **Workflows and sales sequences:** Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.
- **Territories, forecasting and permissions:** Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.
- **Mobile apps with offline use:** The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.

## Good for

- Small sales teams that want calling, email and chat inside the CRM
- Teams already using Freshdesk or other Freshworks products
- Buyers looking for a low per-user entry price

## Worth knowing

- The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
- Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
- Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
- Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.

## What people say

- **App Store rating of the iPhone and iPad app:** 4.5 out of 5 from 523 ratings in the United States, read Oct 5, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1073125057

## Works with

Gmail, Google Calendar, Outlook, Zoom, Microsoft Teams, Slack, Freshdesk

**Tags:** Sales pipeline, Kanban boards, Workflow automation, AI features, Public API

## Alternatives

- [Zoho CRM](https://toolgpa.com/tools/zoho-crm): Sales CRM with a free edition, process automation and Zia AI. [Compare](https://toolgpa.com/compare/freshsales-vs-zoho-crm)
- [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/freshsales-vs-pipedrive)
- [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/freshsales-vs-hubspot)
- [Bigin by Zoho CRM](https://toolgpa.com/tools/bigin): Pipeline-based CRM from Zoho for small businesses. [Compare](https://toolgpa.com/compare/bigin-vs-freshsales)
- [Salesmate](https://toolgpa.com/tools/salesmate): CRM with sales, marketing automation and support tools in one. [Compare](https://toolgpa.com/compare/freshsales-vs-salesmate)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026:

- https://www.freshworks.com/crm/pricing/
- https://www.freshworks.com/crm/sales/
- https://www.freshworks.com/crm/freddy-ai/
- https://www.freshworks.com/apps/freshsales/
- https://www.freshworks.com/crm/software/free/
- https://crmsupport.freshworks.com/support/solutions/articles/50000002633-download-the-mobile-app
- https://crmsupport.freshworks.com/support/solutions/articles/50000002465-how-to-activate-the-free-plan
- https://apps.apple.com/us/app/freshsales/id1073125057
- https://developers.freshworks.com/crm/api/

Page: https://toolgpa.com/tools/freshsales
Listed by ToolGPA (toolgpa.com).