# Front

> Shared inbox and customer operations platform with AI and ticketing

Front is a customer operations platform built around shared inboxes. Teams handle email, SMS, chat and WhatsApp conversations together, with ticketing, assignment, automation rules, analytics and a knowledge base layered on top. Plans are priced per seat with seat caps on the lower tiers, and AI tools such as Copilot, Smart QA and Smart CSAT are paid add-ons until the Enterprise plan.

- **Category:** Email Apps
- **Made by:** FrontApp, Inc. (since 2013)
- **Website:** https://front.com
- **Runs on:** Web, macOS, Windows, iOS, Android
- **Facts last checked:** Oct 4, 2026

## Pricing

Front is a paid product with a free trial, starting at $25 per seat / month, billed annually.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial with all Professional plan features, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Starter | $25 per seat / month, billed annually | Up to 10 seats. One channel type (email, Front Chat or SMS), shared inbox, ticketing, up to 10 automation rules and basic analytics. |
| Professional | $65 per seat / month, billed annually | Up to 50 seats. Adds omnichannel support, macros, up to 20 rules, advanced analytics, up to 5 workspaces, SSO and SCIM. |
| Enterprise | $105 per seat / month, annual billing only | Unlimited seats, rules and macros, smart rules, custom roles, and Copilot, Smart QA and Smart CSAT included. |

Read from https://front.com/pricing on Oct 4, 2026. Prices change, so confirm with Front before buying.

## Ways to pay less

- **Save 24% with annual billing** (Annual discount): Front's pricing page states a 24% saving for annual billing. The prices it lists for Starter ($25) and Professional ($65) are the annually billed rates per seat a month. Source: https://front.com/pricing

## Key features

- **Shared inboxes:** Team inboxes where incoming messages can be assigned and handled together, so everyone can see who is working on which conversation.
- **Omnichannel inbox:** Professional and Enterprise combine email, SMS, Front Chat, WhatsApp and other channels in one place. Starter is limited to a single channel type.
- **Ticketing and automation rules:** Ticketing for complex requests plus multi-step rules: up to 10 rules on Starter, 20 on Professional and unlimited on Enterprise.
- **Front AI:** Autopilot resolves conversations from $0.05 each. Copilot ($20 per seat a month), Smart QA ($20) and Smart CSAT ($10) are add-ons that Enterprise includes.
- **Analytics:** Reporting on team workload and support quality: basic analytics on Starter and advanced analytics from Professional.
- **Knowledge base and live chat:** A no-code knowledge base and Front Chat let customers help themselves. Multi-language knowledge bases need Enterprise.

## Good for

- Support and operations teams working shared addresses at volume
- Companies that want email, chat, SMS and WhatsApp in one team inbox
- Teams that need ticketing, rules and reporting on top of email

## Worth knowing

- There is no free plan; the 14-day trial is the only way to use Front without paying.
- Starter is capped at 10 seats and one channel type, and Professional at 50 seats.
- Copilot, Smart QA and Smart CSAT cost extra per seat on Starter and Professional.
- Enterprise is sold on annual billing only, and contracts over $25k must include a paid onboarding package.

## Works with

HubSpot, Microsoft Dynamics 365, Asana, Aircall, WhatsApp, ChatGPT, Claude

**Tags:** Shared inbox, AI features, Workflow automation, Public API

## Alternatives

- [Missive](https://toolgpa.com/tools/missive): Team email client with shared inboxes, internal chat and rules. [Compare](https://toolgpa.com/compare/front-vs-missive)
- [Spark Mail](https://toolgpa.com/tools/spark): Email client with a unified smart inbox, AI tools and team features. [Compare](https://toolgpa.com/compare/front-vs-spark)
- [Superhuman Mail](https://toolgpa.com/tools/superhuman): Keyboard-driven email client for Gmail and Outlook with built-in AI. [Compare](https://toolgpa.com/compare/front-vs-superhuman)
- [Shortwave](https://toolgpa.com/tools/shortwave): AI email client for Gmail with an assistant, filters and split inbox. [Compare](https://toolgpa.com/compare/front-vs-shortwave)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 4, 2026:

- https://front.com
- https://front.com/pricing
- https://front.com/download
- https://front.com/integrations
- https://front.com/about

Page: https://toolgpa.com/tools/front
Listed by ToolGPA (toolgpa.com).