# Gist review (2026): is the free plan enough?

> Live chat, help desk and email marketing in one small-business app

Checked Nov 12, 2026 · graded Nov 12, 2026 by ToolGPA.

Gist combines a website chat messenger and team inbox with a knowledge base, chatbots, email marketing, forms and a basic CRM. Support and marketing are priced as separate product lines, with a free plan for two support seats. It is aimed at small teams that want one tool instead of several.

- **Category:** Help Desks & Live Chat
- **Made by:** Gist
- **Website:** https://getgist.com
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Tight if you stay free: 2 seats, and email forwarding is a paid feature.
- **Facts last checked:** Nov 12, 2026

## Pricing

As of Nov 12, 2026, Gist has a free plan, and paid plans start at $29 per month for 5 support seats.

- **Pricing model:** Free plan
- **Free plan:** Gist Support Free: 2 support seats with live chat, team inbox, unlimited conversation history, saved replies and mobile apps.
- **Free trial:** 21-day free trial of paid plans.

| Plan | Price | What you get |
| --- | --- | --- |
| Free (Support) | $0 | 2 support seats, live chat, team inbox, unlimited conversation history, saved replies, office hours and mobile apps. |
| Professional (Support) | $29 per month for up to 5 support seats | Adds email forwarding, Facebook and Twitter integrations, a public knowledge base, chat triggers, a lead qualification bot, satisfaction ratings and Zapier. |
| Premium (Support) | $99 per month for unlimited support seats | Adds custom chatbots, surveys, product tours, assignment rules, reports and roles. Shown as $99 against a crossed-out $499, marked "ending soon". |

Read from https://getgist.com/pricing/ on Nov 12, 2026. Prices change, so confirm with Gist before buying.

## Key features

- **Live chat and team inbox:** A messenger for your site or app and a shared inbox for the team, with saved replies, office hours and iOS and Android apps.
- **Knowledge base:** A multilingual help center that customers can search, with article ratings and feedback. The public knowledge base starts on the Professional plan.
- **Chatbots and support bot:** A lead qualification bot comes on Professional and custom bots on Premium. A support bot that answers repeat questions is listed as an add-on.
- **Email marketing and automation:** Email campaigns, workflows, event tracking, forms and a deal pipeline sit in a separate Marketing product line priced by contact count.
- **Meetings and surveys:** Automated meeting scheduling syncs with Google and Office 365 calendars; surveys and product tours are on the Premium support plan.

## Good for

- Very small teams: the free plan covers 2 support seats
- Small businesses that want chat and email marketing in one app
- Teams that prefer a flat price for unlimited seats

## Worth knowing

- Premium is shown at $99 against a crossed-out $499, marked "ending soon" with no end date; the regular price may apply later.
- Marketing and All-in-One bundle prices are separate and depend on contact count; only the Support plans are listed here.
- The pricing page was read with its billing toggle hidden, so these are monthly prices; the page did not show an annual rate.
- The pricing page says new customers based in India can get 30% off some plans for a limited time.

## ToolGPA grades

**GPA: 2.6 out of 4**, graded Nov 12, 2026. Gist is a live chat and team inbox with a free plan for 2 support seats. Professional is $29 a month for 5 seats, and chatbots, reports and assignment rules sit on Premium, shown at $99 against a crossed-out $499.

- **Value for money: B.** $29 a month for up to 5 support seats on Professional. Premium's $99 is a promotion, shown against a crossed-out $499.
- **Free plan and trial: B.** A free plan with 2 support seats, live chat, team inbox, unlimited history and mobile apps, plus a 21-day trial.
- **Features: C.** Live chat, inbox, knowledge base and bots. Email, bots and reports sit on paid plans, and marketing is sold separately.
- **Ease of use: C.** No store rating on record. Chat, bots and a knowledge base to set up.
- **Platforms and integrations: B.** Web plus iOS and Android apps, with Zapier, WordPress, WooCommerce, Stripe, Google Calendar and Zoom.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Gist's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Gist's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
- It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
- Its paid plans start at $29 a month, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
- On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Gist you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $348 a year.

- You could make: Help center: an app builder makes this well.
- You could not: One mailbox that several people work at once.
- You could not: Newsletters sent to thousands of people that still reach the inbox.
- You could not: Email sent in volume that still reaches the inbox.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A chatbot builder hooked into the messaging apps.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, Zapier, WordPress and WooCommerce among them.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Zapier, WordPress, WooCommerce, Segment, Stripe, Google Calendar, Zoom, Facebook

**Tags:** Live chat, Shared inbox, Help center, Chatbots, Email campaigns, Marketing automation

## Alternatives

- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/gist-vs-intercom)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-gist)
- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/gist-vs-tidio)
- [HelpCrunch](https://toolgpa.com/tools/helpcrunch): Live chat, shared inbox, chatbot and email in one platform. [Compare](https://toolgpa.com/compare/gist-vs-helpcrunch)
- [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/gist-vs-livechat)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 12, 2026:

- https://getgist.com/pricing/
- https://getgist.com
- https://getgist.com/integrations/

Page: https://toolgpa.com/tools/gist
Listed by ToolGPA (toolgpa.com).