# Gleap review (2026): is it worth $29 a month, billed yearly?

> AI-led support inbox with live chat and in-app bug reporting

Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA.

Gleap combines a shared support inbox, live chat, a help center and in-app bug reporting with an AI agent called Kai that answers customers and drafts replies for the team. It also covers surveys, product tours and a public roadmap. Plans are priced by seats, and AI usage is billed separately from an AI balance.

- **Category:** Help Desks & Live Chat
- **Made by:** Gleap GmbH
- **Website:** https://www.gleap.ai
- **Runs on:** Web, iOS, Android
- **Who should skip it:** Pricey if you use the AI, since it is billed from a separate balance, about $0.05 a conversation, on top of the plan.
- **Facts last checked:** Nov 13, 2026

## Pricing

As of Nov 13, 2026, Gleap is a paid product with a free trial, starting at $29 per month for 1 seat, billed yearly ($35 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day free trial on every plan, no credit card needed.

| Plan | Price | What you get |
| --- | --- | --- |
| Hobby | $29 per month for 1 seat, billed yearly ($35 billed monthly) | 1 seat and 1 project with live chat, shared inbox, in-app bug reporting and Kai; shows Gleap branding. |
| Growth | $99 per month for 4 seats, billed yearly ($119 billed monthly) | 4 seats, unlimited projects, every channel, help center, surveys. Extra seats $25 monthly or $21 a month yearly. |
| Pro | $299 per month, unlimited seats, billed yearly ($359 billed monthly) | Unlimited seats, LLM model choice, advanced reports, custom roles, SLA policies, SOC 2 report, first phone number. |
| Enterprise | $999 per month and up, billed yearly ($1,199 billed monthly) | Adds single sign-on, invoice billing, bring-your-own-model and a success manager; AI priced by agreement. |

Read from https://www.gleap.ai/pricing on Nov 13, 2026. Prices change, so confirm with Gleap before buying.

## Ways to pay less

- **$1,200 in AI credits for early-stage startups** (Startups): Gleap lists $1,200 in AI credits on the Growth or Pro plan for early-stage startups that pass an eligibility check. Source: https://www.gleap.ai/pricing
- **Two months free with yearly billing** (Annual discount): Yearly billing is shown as two months free compared with paying monthly, for example $29 instead of $35 a month on Hobby. Source: https://www.gleap.ai/pricing

## Key features

- **Kai AI agents:** Kai Support answers customer conversations from your knowledge, Kai Copilot drafts replies for the team, and Kai Code opens pull requests from bug reports.
- **Shared inbox and live chat:** Live chat, support email, WhatsApp, Instagram, Messenger, Slack and Telegram land in one inbox, with no ticket limit on any plan.
- **In-app bug reporting:** Customers report bugs from an app or site with a screenshot, console logs and custom data; session replay is part of the product.
- **Help center:** A public knowledge base with articles and collections, which Kai can also learn from together with crawled website pages.
- **Surveys, tours and roadmap:** In-app surveys, product tours, checklists, a public feature roadmap and changelogs sit in the same workspace.
- **Kai Voice:** Kai answers phone calls and widget voice calls, and teammates take calls from the inbox; calls are billed per minute.

## Good for

- Software teams that want bug reports and support in one tool
- Small teams that want an AI agent answering from their docs
- Startups that can use the credits for early-stage companies

## Worth knowing

- AI is paid from a separate balance, about $0.05 per conversation by Gleap's estimate, on top of the plan price.
- Hobby is limited to 1 seat and 1 project and shows a Powered by Gleap badge.
- Voice calls cost $0.075 a minute in the widget and $0.20 a minute by phone; extra phone numbers are $5 a month.
- Native integrations such as Jira, Linear, GitHub and HubSpot start at Growth.

## ToolGPA grades

**GPA: 2.4 out of 4**, graded Nov 13, 2026. Gleap is a support inbox with live chat, an AI agent and in-app bug reporting. Hobby is $29 for 1 seat, and the AI is paid from a separate balance on top.

- **Value for money: C.** $29 a month for 1 seat billed yearly, $99 for 4. Growth works out near $25 a seat before AI usage.
- **Free plan and trial: C.** A 7-day trial with no card. No free plan.
- **Features: B.** Shared inbox, live chat, AI agents, bug reporting, help center, surveys and voice. The listing shows no gap in the core support job.
- **Ease of use: C.** No store rating on record. You install an SDK, connect channels and set up the AI.
- **Platforms and integrations: B.** Web plus iOS and Android, with Jira, Linear, GitHub, Slack, HubSpot and WhatsApp.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Gleap's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Gleap's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
- It stands best on features (B, above 64 of 92) and worst on ease of use (C, above 5).
- Its paid plans start at $29 a month, against a middle price of $29 for the category: 34 of the 78 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Gleap you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $348 a year.

- You could make: Help desk, help center and surveys: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: One mailbox that several people work at once.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: Recordings of what each visitor did on your pages.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, Jira, Linear and GitHub among them.
- You could not: Hooks into the device itself: widgets.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Jira, Linear, GitHub, Slack, HubSpot, WhatsApp, Telegram

**Tags:** Help desk, Live chat, AI support agent, Help center, Shared inbox, Session replay, Surveys

## Alternatives

- [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/gleap-vs-intercom)
- [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-gleap)
- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/gleap-vs-zendesk)
- [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-gleap)
- [Plain](https://toolgpa.com/tools/plain): Support platform for B2B teams, built around Slack and AI agents. [Compare](https://toolgpa.com/compare/gleap-vs-plain)

## Sources

The prices, plans, platforms and features above were read from these pages on Nov 13, 2026:

- https://www.gleap.ai/pricing
- https://www.gleap.ai/

Page: https://toolgpa.com/tools/gleap
Listed by ToolGPA (toolgpa.com).