# Gmelius

> Shared inboxes and AI agents that work inside Gmail

Gmelius adds shared inboxes, shared labels, assignments and internal notes to Gmail and Google Workspace through a browser extension. Its current pitch centers on AI: Meli, an assistant that drafts replies and sorts mail, and agents that triage incoming email and carry out follow-on steps in connected apps. Pricing is per user with monthly caps on conversations and rule executions, and there is no free plan.

- **Category:** Email Apps
- **Made by:** Gmelius SA
- **Website:** https://gmelius.com
- **Runs on:** Browser extension, Web
- **Facts last checked:** Oct 6, 2026

## Pricing

Gmelius is a paid product with a free trial, starting at $19 per user / month, billed yearly.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 7-day free trial of the Growth plan on sign-up; the account is suspended afterwards unless a plan is paid for.

| Plan | Price | What you get |
| --- | --- | --- |
| Meli | $19 per user / month, billed yearly ($21 billed monthly) | AI assistant for Gmail that drafts replies, sorts email, schedules meetings and follows up. Up to 5 users and 5,000 email conversations a month. |
| Growth | $25 per user / month, billed yearly ($33 billed monthly) | Adds unlimited shared inboxes and labels, automation rules, auto-assignment, shared templates, SLA and email analytics, and the API. Up to 50 users. |
| Pro | $40 per user / month, billed yearly ($50 billed monthly) | Adds AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, custom user permissions, and backups of Gmail and Drive. |
| Enterprise | Custom | Bespoke AI assistants, custom integrations and reports, user provisioning and no usage caps. Minimum of 50 users. |

Read from https://gmelius.com/pricing on Oct 6, 2026. Prices change, so confirm with Gmelius before buying.

## Ways to pay less

- **Lower per-user price with yearly billing** (Annual discount): The pricing page shows Meli at $19 a user a month billed yearly against $21 monthly, Growth at $25 against $33, and Pro at $40 against $50. Source: https://gmelius.com/pricing
- **30% to 50% off for non-profits** (Nonprofit): Non-profits and NGOs with 5 or more users can request 30% off Growth, Pro or Enterprise on annual billing, or 50% off from 20 users, by emailing sales with proof of status. Source: https://gmelius.com/pricing
- **Same discount for educational institutions** (Education): The pricing FAQ extends the non-profit discount to educational institutions: 30% off for 5 to 19 users and 50% off for 20 or more, on annual billing. Source: https://gmelius.com/pricing

## Key features

- **Shared inboxes in Gmail:** Group addresses are handled from each person's own Gmail, with assignments, collision detection, shared drafts, team read statuses, tags, and notes with @mentions on a thread.
- **Meli assistant:** Drafts email replies for review, sorts and classifies incoming mail, schedules meetings and follows up. Drafts land in the inbox and nothing is sent without approval.
- **AI agents:** An agent is a standing instruction for one job: it reads incoming mail, acts in connected apps such as a CRM, logs each step, and hands off to a person when its confidence is low.
- **Automation rules:** Rules cover auto-replies, tagging, round-robin and load-balanced assignment, and response-time SLAs. Growth allows up to 10,000 rule executions a month and Pro up to 100,000.
- **Email analytics:** Reports on conversations, team performance, productivity, SLA response times and tags, with weekly or monthly digests by email and CSV export.
- **Shared labels, views and boards:** Gmail labels can be shared across a team, and the plan comparison also lists custom views, Kanban board views, shared email templates and email permalinks.

## Good for

- Teams that run support@ or ops@ addresses from Gmail
- Google Workspace teams that want AI agents acting on incoming mail
- Managers who need SLA, workload and response-time reports on email

## Worth knowing

- It works only with Gmail and Google Workspace accounts; each user is a Google email account on the subscription.
- There is no free plan, and every member of a team must be on the same plan.
- The $19 Meli plan is capped at 5 users and has no automation rules; shared inboxes and shared labels start at Growth.
- The extension is offered for Chrome, Brave, Opera and Edge. On phones and tablets Gmelius is a progressive web app (PWA).

## Works with

Gmail, Google Calendar, Google Meet, Slack, Trello, HubSpot, Salesforce, Zapier

**Tags:** Shared inbox, AI agents, Workflow automation, Templates, Kanban boards, Reports, Public API

## Alternatives

- [Hiver](https://toolgpa.com/tools/hiver): Shared inbox and AI help desk that runs inside Gmail or standalone. [Compare](https://toolgpa.com/compare/gmelius-vs-hiver)
- [Front](https://toolgpa.com/tools/front): Shared inbox and customer operations platform with AI and ticketing. [Compare](https://toolgpa.com/compare/front-vs-gmelius)
- [Missive](https://toolgpa.com/tools/missive): Team email client with shared inboxes, internal chat and rules. [Compare](https://toolgpa.com/compare/gmelius-vs-missive)
- [Drag](https://toolgpa.com/tools/drag): Shared inbox for Gmail teams with kanban boards and built-in AI. [Compare](https://toolgpa.com/compare/drag-vs-gmelius)
- [Help Scout](https://toolgpa.com/tools/help-scout): Shared inbox and help desk with a knowledge base and AI answers. [Compare](https://toolgpa.com/compare/gmelius-vs-help-scout)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://gmelius.com/
- https://gmelius.com/pricing
- https://gmelius.com/shared-inbox
- https://gmelius.com/meli
- https://gmelius.com/ai-email-assistant
- https://gmelius.com/features/email-analytics
- https://gmelius.com/integrations
- https://gmelius.com/download/gmail-extension
- https://gmelius.com/download/mobile
- https://gmelius.com/legal/terms

Page: https://toolgpa.com/tools/gmelius
Listed by ToolGPA (toolgpa.com).