# Gorgias

> Ecommerce help desk priced by tickets, with a paid-per-use AI agent

Gorgias is a help desk for online stores, built around Shopify, that gathers email, chat, social messages and help center requests into one inbox alongside each customer's orders. Plans are priced by tickets a month rather than by agent, and an AI Agent that can answer questions and act on orders is billed per automated interaction.

- **Category:** Help Desks & Live Chat
- **Made by:** Gorgias Inc. (since 2015)
- **Website:** https://www.gorgias.com
- **Runs on:** Web, iOS, Android
- **Facts last checked:** Oct 17, 2026

## Pricing

Gorgias is a paid product with a free trial, starting at $10 per month for 50 tickets, billed monthly.

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** Free trial, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Starter | $10 per month for 50 tickets, billed monthly only | 50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each. |
| Basic | $50 per month for 300 tickets, billed annually ($60 monthly) | 300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100. |
| Pro | $300 per month for 2,000 tickets, billed annually ($360 monthly) | 2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100. |
| Advanced | $750 per month for 5,000 tickets, billed annually ($900 monthly) | 5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales. |
| Custom plan | Custom | For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect. |

Read from https://www.gorgias.com/pricing on Oct 17, 2026. Prices change, so confirm with Gorgias before buying.

## Ways to pay less

- **About 17% off with annual billing** (Annual discount): Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only. Source: https://www.gorgias.com/pricing

## Key features

- **One inbox with order data:** Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- **AI Agent:** Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- **Ecommerce platform links:** Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- **Help center:** A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- **Voice and SMS:** Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- **Revenue attribution:** Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.

## Good for

- Shopify and other online stores handling order questions
- Growing support teams that do not want to pay per agent
- Brands that want an AI agent able to act on orders

## Worth knowing

- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.

## ToolGPA grades

**GPA: 2.8 out of 4**, graded Oct 17, 2026. Gorgias is a help desk made for online stores: every email, chat and social message sits next to that customer's orders, and its AI agent can cancel an order or apply a discount. It's priced by tickets, not agents, so the whole team can pile in. If you don't sell online, though, most of what makes it special won't matter to you.

- **Value for money: A.** Basic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each.
- **Free plan and trial: C.** A free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only.
- **Features: B.** One inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job.
- **Ease of use: C.** No store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out.
- **Platforms and integrations: B.** Web, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Gorgias' own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.

## Where it stands among help desk and live chat tools

- Gorgias's GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade.
- It stands best on value for money (A, above 16 of 19) and worst on ease of use (C, above 0).
- Its paid plans start at $10 a month, against a middle price of $24.17 for the category: 1 of the 18 others that charge start lower.
- On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.

The category's chart of price against score: https://toolgpa.com/charts/customer-support

## Keep it, or make your own?

**Keep it.** To replace Gorgias you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade. It costs $120 a year.

- You could make: Help desk, help center and reports: an app builder makes these well.
- You could not: An AI model answering your customers from your own help articles.
- You could not: A chat box on your site that reaches you the moment a customer types.
- You could not: A real app for iOS and Android. Something home-made would be a web page.
- You could not: It plugs into other products, Shopify, BigCommerce and WooCommerce among them.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## Works with

Shopify, BigCommerce, WooCommerce, Magento, Loop Returns, Yotpo, Recharge, Attentive

**Tags:** Help desk, Live chat, Help center, AI support agent, Reports

## Alternatives

- [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/gorgias-vs-zendesk)
- [Richpanel](https://toolgpa.com/tools/richpanel): AI agents, help desk and a self-service portal for online stores. [Compare](https://toolgpa.com/compare/gorgias-vs-richpanel)
- [Re:amaze](https://toolgpa.com/tools/reamaze): Shared inbox help desk with live chat, FAQ and an AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-reamaze)
- [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/gorgias-vs-tidio)
- [eDesk](https://toolgpa.com/tools/edesk): Help desk for sellers on Amazon, eBay and online stores. [Compare](https://toolgpa.com/compare/edesk-vs-gorgias)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 17, 2026:

- https://www.gorgias.com/pricing
- https://www.gorgias.com/about-us
- https://apps.apple.com/us/app/gorgias-helpdesk/id1397660619
- https://play.google.com/store/apps/details?id=com.gorgias.main

Page: https://toolgpa.com/tools/gorgias
Listed by ToolGPA (toolgpa.com).