# Gradwell review (2026): is it worth £7.90 a month per user? > UK cloud phone system, Wave, with per-user minute bundles Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA. Gradwell is a UK provider of VoIP phone systems, SIP trunks, business broadband and mobile. Its Wave cloud phone system is sold per user with a landline and mobile minute allowance, and it also resells and hosts 3CX. Prices are in pounds and the service is for businesses, not households. - **Category:** Business Phone Systems - **Made by:** Gradwell Communications (since 1998) - **Website:** https://gradwell.com - **Runs on:** Web, iOS, Android - **Who should skip it:** Watch out: prices are in pounds and the page doesn't say whether VAT is included. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Gradwell is a paid product, starting at £7.90 per user / month (Wave 100), VAT basis not stated. - **Pricing model:** Paid - **Free plan:** None. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Wave 100 | £7.90 per user / month, VAT basis not stated | 100 landline and mobile minutes, admin control panel, call management features and softphone. | | Wave 1000 | £11.10 per user / month, VAT basis not stated | 1,000 landline and mobile minutes with the same control panel and softphone. | | Wave 3000 | £15.90 per user / month, VAT basis not stated | 3,000 landline and mobile minutes with the same control panel and softphone. | Read from https://gradwell.com/phone-systems/wave/ on Nov 13, 2026. Prices change, so confirm with Gradwell before buying. ## Key features - **Softphone apps:** Make and receive calls from a web browser or from Android and iOS apps, using the office number. - **Call queues and routing:** Custom queues for support or sales teams, plus call routing built on conditions and logic. - **Web control panel:** Manage users, including bulk creation, and change settings from one panel without calling the provider. - **Reporting:** Statistics and graphs on each user's calls, habits and usage. - **Voicemail transcription:** Voicemails are transcribed to text and sent to the user's inbox automatically. - **Mix of bundles per user:** Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles. ## Good for - UK small and growing businesses replacing an on-site PBX - Teams with a mix of light inbound users and heavy outbound callers - Organizations that want a managed 3CX system hosted for them ## Worth knowing - Prices are in pounds and the page does not say whether they include VAT. - Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read. - Residential packages are not offered, and extra users are added by phoning the sales team. - Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Gradwell's Wave is a UK cloud phone system sold per user with 100, 1,000 or 3,000 minutes, from £7.90. The page doesn't say whether VAT is included or what happens past the bundle. - **Value for money: B.** £7.90 a user a month for 100 minutes, £11.10 for 1,000 and £15.90 for 3,000, near the cheapest quarter of the category after conversion. VAT basis isn't stated. - **Free plan and trial: F.** No free plan and no free trial is offered on the pages we read. - **Features: C.** Softphone apps, call queues and routing, a web control panel, reporting and voicemail transcription. Handsets are extra, and what happens past the minute bundle isn't stated. - **Ease of use: C.** No store rating on record. There's a control panel to set up, and extra users are added by phoning sales. - **Platforms and integrations: B.** Web, iOS and Android apps, with Microsoft Teams and 3CX. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Gradwell's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Gradwell's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18. - It stands best on value for money (B, above 61 of 77) and worst on free plan and trial (F, above 0). - Its paid plans start at about $10.59 a month for each person, against a middle price of $19 for the category: 13 of the 49 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Gradwell you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It costs $127.02 a year. - You could make: Reports: an app builder makes this well. - You could not: Phone numbers and calls carried over the phone network. - You could not: Speech turned into text you can trust. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It is priced for each person, which means accounts and billing for a team. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Microsoft Teams, 3CX **Tags:** Business phone line, Transcription, Reports ## Alternatives - [Voipfone](https://toolgpa.com/tools/voipfone): UK cloud phone lines billed per user with call-minute bundles. [Compare](https://toolgpa.com/compare/gradwell-vs-voipfone) - [Yay.com](https://toolgpa.com/tools/yay): UK cloud PBX sold per user in Core, Standard and Premium plans. [Compare](https://toolgpa.com/compare/gradwell-vs-yay) - [VoIPstudio](https://toolgpa.com/tools/voipstudio): Per-user cloud phone system with pay-as-you-go or minute bundles. [Compare](https://toolgpa.com/compare/gradwell-vs-voipstudio) - [NFON](https://toolgpa.com/tools/nfon): European cloud phone system with SIP trunking and a contact center. [Compare](https://toolgpa.com/compare/gradwell-vs-nfon) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://gradwell.com/phone-systems/wave/ - https://gradwell.com/ - https://gradwell.com/about-us/ - https://gradwell.com/phone-systems/3cx/ Page: https://toolgpa.com/tools/gradwell Listed by ToolGPA (toolgpa.com).