# HelpDocs

> Hosted knowledge base software priced by editor, not by reader

HelpDocs is hosted knowledge base software for customer self-service, internal team documentation and AI assistants. Teams write and organize articles in its editor, publish them on their own domain with ready-made templates, and deliver answers through the Lighthouse in-app widget, Slack and an MCP server. Plans are priced by the number of editors, readers are unlimited, and every plan includes a monthly allowance of HelpDocs AI credits.

- **Category:** Docs & Wikis
- **Made by:** HelpDocs Ltd. (since 2016)
- **Website:** https://www.helpdocs.io
- **Runs on:** Web, Browser extension
- **Facts last checked:** Oct 6, 2026

## Pricing

HelpDocs is a paid product with a free trial, starting at $99 per month, billed annually ($129 billed monthly).

- **Pricing model:** Free trial
- **Free plan:** None.
- **Free trial:** 14-day free trial on every plan, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Sprout | $99 per month, billed annually ($129 billed monthly) | 5 editors, 1,000 AI credits a month, 3 languages, unlimited viewers, the Lighthouse widget and custom CSS and JavaScript. |
| Bloom | $239 per month, billed annually ($299 billed monthly) | 15 editors and 5,000 AI credits, adding advanced permissioning, an audit trail, embedded SSO (JWT), 20 languages and custom HTML templates. |
| Harvest | $399 per month, billed annually ($499 billed monthly) | 25 editors and 10,000 AI credits, adding SSO with anonymous mode, IP restriction, unlimited languages and 2 additional domains. |

Read from https://www.helpdocs.io/pricing on Oct 6, 2026. Prices change, so confirm with HelpDocs before buying.

## Ways to pay less

- **Save 20% with annual billing** (Annual discount): The pricing page marks annual billing as saving 20%: Sprout is $99 a month instead of $129, Bloom $239 instead of $299 and Harvest $399 instead of $499. Source: https://www.helpdocs.io/pricing
- **Greenhouse: 50% off for two years** (Startups): Startups under 3 years old with 5 or fewer employees can apply for 50% off Sprout, Bloom or Harvest for 24 months, plus 3,000 bonus AI credits. Source: https://www.helpdocs.io/startups/

## Key features

- **Editor with reusable content:** Clips are reusable blocks that update in every article they sit in, and Variables store a value such as a product name once so a change reaches every mention.
- **HelpDocs AI:** AI credits pay for drafting and rewriting articles, generating meta descriptions, alt text and search tags, and Ask AI answers. Bloom adds AI style enforcement.
- **Lighthouse widget:** An embeddable help widget lets customers find answers from the knowledge base inside a website or product, and is set up without writing code.
- **Connections to AI tools and Slack:** An MCP server connects Claude, ChatGPT, Cursor and other clients to the knowledge base, a Slack app brings articles into a workspace, and a REST API returns JSON.
- **Multilingual knowledge bases:** Articles are translated by machine or by hand. Sprout covers 3 languages, Bloom 20 and Harvest unlimited, each with a monthly allowance of machine translations.
- **Permissions and governance:** Advanced permissioning and an audit trail start on Bloom. Single sign-on, IP restriction and custom HTTP headers come with Harvest.

## Good for

- Support teams that want to buy a help center without a sales call
- Products that need help content embedded inside the app
- Early-stage startups, which can apply for 50% off for two years

## Worth knowing

- There is no free plan: after the 14-day trial the cheapest plan is $99 a month billed annually, or $129 billed monthly.
- Plans include 5, 15 or 25 editors. Only Harvest lists extra editors, at $25 each per month.
- Sprout is limited to 3 languages and 10 machine translations a month, and has no audit trail, advanced permissioning or SSO.
- Analytics history covers 90 days on Sprout, 180 days on Bloom and 365 days on Harvest.

## Works with

Slack, Intercom, Front, Crisp, Gorgias, HubSpot Service Hub, Claude, ChatGPT

**Tags:** Wiki, AI features, Templates, Public API, Reports

## Alternatives

- [Helpjuice](https://toolgpa.com/tools/helpjuice): Hosted knowledge base software with a design built for you. [Compare](https://toolgpa.com/compare/helpdocs-vs-helpjuice)
- [Document360](https://toolgpa.com/tools/document360): Hosted knowledge base software for public and private docs. [Compare](https://toolgpa.com/compare/document360-vs-helpdocs)
- [KnowledgeOwl](https://toolgpa.com/tools/knowledgeowl): Knowledge base software with unlimited readers on every plan. [Compare](https://toolgpa.com/compare/helpdocs-vs-knowledgeowl)
- [ProProfs Knowledge Base](https://toolgpa.com/tools/proprofs-knowledge-base): Knowledge base software for help centers and internal wikis. [Compare](https://toolgpa.com/compare/helpdocs-vs-proprofs-knowledge-base)
- [Archbee](https://toolgpa.com/tools/archbee): Documentation platform for public and internal knowledge portals. [Compare](https://toolgpa.com/compare/archbee-vs-helpdocs)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 6, 2026:

- https://www.helpdocs.io/pricing
- https://www.helpdocs.io/
- https://www.helpdocs.io/integrations/
- https://www.helpdocs.io/startups/
- https://www.helpdocs.io/about/

Page: https://toolgpa.com/tools/helpdocs
Listed by ToolGPA (toolgpa.com).